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July 2024 by Zoë Dahl
I hate to give this 2 stars as I have been a customer every time I’m in town for the last 4 years. I live out of state and I got a dip manicure on June 24th when I was visiting Minnesota. I called in on Monday July 1st just a week later when the manicure was cracking on 3 nails and lifting up near the cuticle on others. My dip manicures that I get at my local nail spa lasts me 3-4 weeks. It took the manager 3 days to call me back and when they requested photos I sent them the same day. Now it is a week later, I have called multiple times and I still have not heard back. Whenever I call in the manager is “unavailable” and I have to re-explain the situation over again to the receptionist along with my contact info again. This has been a huge run around.
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June 2024 by AnnMarie Gerczak
I’ve been going here for many years and have seen quite a turn over of technicians. Sadly they keep getting worse. I’ve was yelled at once when i said my nails weren’t filed evenly then most recently i had to request multiple times for the technician to not use the mini sander tool to remove my gel polish. She kept smiling saying it was ok-it is not ok, it has damaged my nails. Both my mani and pedi were so-so. I’m looking for a new nail salon.
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June 2024 by Alison J-D
I get either spa or express pedicures about 5 times a year here. It's very clean and I like the massage chairs. They have some very good technicians but sometimes there are those who are maybe new, or distracted so it's hit and miss quality. I've also been in the middle of a quibble between two techs... maybe one thought the other should have me (customer) I ended up with a
few cuts because of the distraction
Just adding after my recent today visit I'm done with this place. Big toes are important. Mine has a gouge and a dull finish.
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February 2024 by Leah Vanden Broecke
Gel chipped and cracked within 2 weeks and they will not fix it. I go to elite nails In Chan and I have never had chipping- I’ve let them grow out for over a month before. Excelsior seemed like they were rushing through and the owner is rude!
I’ve also made an appointment online and when I got there they told me they didn’t have time to do my nails and I booked it too late in the day. Even though their system had that as an available time slot. They told me they couldn’t do it and I would have to reschedule. I’ve just had bad experiences everytime I’ve been in there lately, and the newer owner (a man) is not nice or welcoming. I had been a customer for years until lately, but will not be going back. It used to be so much better
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February 2024 by Anne V.
I've been going to Excelsior Nails & Day Spa since they've opened and have always considered them a cut above other manicure places. I'm sad to say that is no longer the case. The quality of the manicures and pedicures have gone down considerably - the massages are perfunctory, I've had my cuticles bleed, and the colors put on unevenly. Besides all of that, for the last two times, there was a 30 minute delay in getting to my services and having to listen to the religious piano music for that length of time is beyond my ability to stay chilled out so this time I left and will be very unlikely to come back, which is a shame since it is so close to my house.
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January 2024 by phyllis jensen
I am so impressed with Linh, she takes her time with my pedicure which I appreciate. I have ingrown toenails and she takes care to keep them in check.
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December 2023 by Angela Lenker
Tammy does an excellent job on every part of the pedicure. She spends quality time on massage. Always a delight!
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December 2023 by Shar S.
I stopped in this location today around 11am. There was a gentleman with his two kids checking out at the counter and 5 employees sitting around. I explained the service I wanted which was to take off the acrylic on my nails, and I would then just get a gel manicure. The employee asked me three times what I wanted. I repeated the same thing all three times. She then replied with "ok" she walked over to the desk where the gentleman was checking out, and stood there to then asked me, across the room, if I had an appointment. Which she knows I did not from when I first walked in, and she asked me what service I needed. She then went behind the counter, to say "Can you come back" I replied with "What time would that be" She stood there for a second and said "4:30" I said no, that would be too late, I am from out of town and will be leaving by 2:30. She replied with "Ok Sorry" meanwhile there are 5 employees sitting around, including her, it is 11am, they just opened an hour ago, and there are zero customers. I understand if there are appointments that hold priority over walk-ins but not one of the five ladies could help me. She never looked at a book or anything. She refused the service because?
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December 2023 by Caitlin Seichter
Consistently not honoring online scheduling. If you’re a busy gal and on a schedule, I recommend going elsewhere.
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December 2023 by Emily Allen
I’ve been getting pedicures off and on for the last 20 years. My experience at Excelsior nails was by far the best and I highly recommend Tammy. She is very kind and took such good care of me. She also Has an eye for precision and goes above and beyond to make sure your nails look great.The atmosphere of the nail salon is also very calm and peaceful.Services: Pedicure
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October 2023 by Tina Gmitro
Edit*** downgrading to 2 stars however I should do 1 but again the lady that did her nails was nice to her even though she did not get what she wanted. After a few days of looking at the nails daughter started noticing the shapes were all off, the dip/tip had bumps in them instead of being smooth, the red tips were off and ugly ( she asked for a full red nail). Within a week after spending her hard earned money ($70 plus tip) she filed them down, made them flat and painted red. A friend who is a nail technician saw them and couldn’t believe how bad they were and offered to redo them at no cost. Only reason we did not go to friend was because daughters friend had a coupon for this place. In addition, daughter and friend had appointment but a group of 4 ladies without appointments came in and they moved onto them and girls with appointment had to wait until they were done ??♀️My daughter and her friend made reservations via phone and online. My daughter wanted dip nails in red however when she told the technician this she had already put a base down of pink and the tips red. My daughter wanted the whole nail in red. She tried to speak up but tech told her I already put the pink on. While my daughter said they were very sweet there and it looks good - it is not what she went in for. She felt like they did the tips to charge her more money. Her friend went in with a coupon for a pedicure and regular nail polish and they ended up putting gel polish on - again costing her additional money.They are teen girls and even though they tried to speak up the professional should have reviewed what the coupon was for and what they booked rather than trying to manipulate them into services that cost more and what they didn’t sign up for.That said, they did have a nice time and said the ladies that worked on them were sweet and did a good job. Please don’t take advantage of customers.
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October 2023 by Madeline Nolan
Linh(Lindsay) did a phenomenal job on my nails today. I asked for a dip French tip and showed her a picture of exactly what I wanted and she did just that. She had great attention to detail and really took her time getting every nail right. She was gentle and did not rush a single thing. I was so so happy with the result and can’t wait to come back. Thank you!!Services: Bridal services
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October 2023 by Magalie Jorgensen
Had my nails done by Lynn today(spelling)! It was a great experience and she was super kind and very observant in my nails. I have been wanting my nail color like this and she is literally the only one that gave me what I wanted! I AM going back in two weeks!!Thank you ☺️Service: Acrylic nails
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October 2023 by Anna Kelly
Linh(Lindsay) did a great job as always with my nails! Always my go-to!Service: Acrylic nails
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September 2023 by Karissa Abbott
Linh Huynh was Incredibly patient, and took her time on my nails.I would love to post this sweet lady's masterpiece ? definitely going back!Services: Pedicure