Menards is a business that offers a variety of home improvement products and services, but customer experiences vary. Some staff members are friendly, helpful, and go out of their way to assist customers. For example, a young employee named Hayden provided excellent guidance on paint choices and was patient with customers, even with young children. Another helpful staff member at the paint counter quickly matched colors and offered knowledgeable advice, making the shopping process smooth. Additionally, a garden associate named Danielle demonstrated pride in her work by actively helping a customer find flowers and making extra efforts to locate them after initial stock was limited. However, not all interactions were positive. Some customers reported rude behavior from staff, such as a young manager who ignored a line at the checkout and a roofing/decking help desk associate who was dismissive and unfriendly. A customer also felt uncomfortable with a mandatory delivery tip request, which was seen as guilt-tripping. In contrast, the store's overall efficiency stood out; a customer mentioned that buying a dishwasher at Menards took only 15 minutes, compared to an hour at another store. Overall, Menards has helpful employees and quick service, but some staff members can be unfriendly or unprofessional. The store's helpful staff and efficient processes make shopping easier, but improvements in customer service are needed in some areas.
Unlike another store in the area, you can always find someone to assist/answer questions.
July 2025
Order online, pick up in the yard is the great. The team in the back room is fast and efficient, and friendly. Thanks!
August 2024
Went in around 7 on a Friday night looking for paint for our kitchen cabinets. Hayden greeted us and helped educate us on which paint is best and helped steer us in the right direction for best color. Was so patient being with had our 1 and 2 yo with us. Really appreciate the help, we were completely clueless on what to... read full comment
