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July 2024 by Randy Janke
I bought a 2019 Mack Anthem. The sales lady was excellent. Kasey. Very good, knowledgeable and very energetic to help answer questions and find out answers. The whole place, from service, parts were very easy and very friendly to work with. Kasey got answers and took care of any and ALL problems that I had. I have bought 4 semi trucks in 20 years and this is my most impressive out of all. When I get ready for another truck I will be back. Thank you all for your help and respect. Thank you Kasey. You are the best.
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July 2024 by Boryana Dimitrova
I recently visited the GATR Truck Center in Elk River.. Unfortunately, my experience was far from satisfactory. Upon entering the store, my husband and I encountered a dog right in the middle of the hallway. To our shock and dismay, the dog attacked both of us, forcing us to retreat outside immediately.
This unexpected and alarming incident made us feel unsafe and unwelcome. It’s concerning that a business would allow an aggressive animal to roam freely in an area meant for customers. This experience has certainly deterred us from returning, and I hope the management addresses this serious issue to ensure the safety and comfort of future visitors.
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May 2024 by Ismail Said
It took them 8 hours to do oil change and MN DOT inspection with very expensive oil change price. I am disappointed their technician stated my truck has transmission tank air leak but I took different shop the problem was oil breather (Crankcase Ventilation Oil ) that was making air noises. With the price I have paid oil change I don’t think I will ever get back to that dealer.
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May 2024 by Dawit Demeke
I am reviewing These for the person that went above and beyond. They’ll be Tracey Kicley . It is funny because my experience was so much rough, but she make me go through it always available with big smile and hug lot of business that’s missing. Personal connection and great communication always follow up no matter what smalle or big issues . thank you again for being there for us.
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March 2024 by Corey “TOPSHELF” James
Truck ?
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March 2024 by Paul Weibel
Great people service with an awesome truck wash.
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February 2024 by Martin Blanker
Truck dealership with a truck wash and service areas..
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February 2024 by Almir Rekic
Went in to get a code read for a check engine light and they choose to do a full inspection without my approval charged me $830.00 for nothing told me my pumps were bad my egr cooler and turbo wanted 16,400 to fix everything went to other shop they checked found 1 bad cable to my ecm changed it charged me only 400 and my truck works just fine. You should be Ashamed for your lies
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February 2024 by raya kalinyuk
Disappointed??
To get washout you got to go to the front to pay first NO signs that you got pay first and then go back to the bay and get in line. First time came here to washout the trailer, didn't know got in line waited an hour. I was told to go back to the front pay and then go back to the end of line and wait again.......GOT TO GET THAT CLEARED UP
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January 2024 by Josheem Campbell
O MY GOD. Melissa in service was the freekin best. She went above and beyond in helping me get all the information I need to make my experience simple and easy. She walked outside with me multiple times in the freezing weather to ensure I had the proper directions to were to go to so I can back my truck in the bay as easy as possible and warned me about any obstacles I would face. Reading the reviews before I arrived gave me a false pretense on my amazing experience. After leaving there today my whole pre conceived idea of dealerships has changed thanks to Melissa ?
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November 2023 by gregg newberry
Awsome!! Truck wash out....
Quick and easy!!!
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November 2023 by Josh Nelson
I recently went to GATR of Elk River for service on my Volvo Semi. As someone who has previously worked at dealerships in Parts, Sales and Service, the culture in this service department is close to the worst I have seen or experienced.
I asked the service writer to include specific locations I had already diagnosed on an air leak on my work order and she wouldn’t. Then, they would not allow me to see what work specifically the technician had completed because “the Technician is going home in 10 minutes” yet he was the only one that knew what fittings had been replaced.
Upon billing they charged me twice for a valve even though one was clearly a warranty issue as it was a bad part from the factory.
After picking up my truck, I noticed the air line on my firewall that I had originally requested to be listed on the work order is still leaking.
It took multiple phone calls to the store to get a response from the service manager who was more argumentative about the situation and told me that no matter how much I was paying, I would not be able to speak with the Technician who worked on my truck.
At the point of writing this I have not been reimbursed for the valve that was clearly a warranty issue, and I still have no further contact regarding which fittings the technician actually replaced.
I did have a constructive conversation with Curtis Patrick the Director of Service for all of GATR but he left it in the hands of the Service Manager at the Elk River location.
If you need service, go to NUSS. Avoid GATR Elk River!
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October 2023 by Joshua Nelson
I recently went to GATR of Elk River for service on my Volvo Semi. As someone who has previously worked at dealerships in Parts, Sales and Service, the culture in this service department is close to the worst I have seen or experienced.I asked the service writer to include specific locations I had already diagnosed on an air leak on my work order and she wouldn’t. Then, they would not allow me to see what work specifically the technician had completed because “the Technician is going home in 10 minutes” yet he was the only one that knew what fittings had been replaced.Upon billing they charged me twice for a valve even though one was clearly a warranty issue as it was a bad part from the factory.After picking up my truck, I noticed the air line on my firewall that I had originally requested to be listed on the work order is still leaking.It took multiple phone calls to the store to get a response from the service manager who was more argumentative about the situation and told me that no matter how much I was paying, I would not be able to speak with the Technician who worked on my truck.At the point of writing this I have not been reimbursed for the valve that was clearly a warranty issue, and I still have no further contact regarding which fittings the technician actually replaced.I did have a constructive conversation with Curtis Patrick the Director of Service for all of GATR but he left it in the hands of the Service Manager at the Elk River location.If you need service, go to NUSS. Avoid GATR Elk River!
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October 2023 by Master Dez Martinez
If your in a hurry go somewhere else. This place is a truck service. You have to go in the front office. Take your VIN#. Then Drive around to the back. Get wash. Then Drive around to the front to pay. They do take Com Check. They have vending machines and clean bathrooms.
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August 2023 by Mohamed Dhaqane
I am a trucking company owner, and I own three Volvos. Every time I bring one of my trucks to the Sauk rapids location with a problem they always checked me in as soon as possible, and I never had to come back for them to fix the same problem. Now I leased a Box truck to diversify my fleet and Adam in the leasing department at Elk river location and Joe at the service department were excellent and extremely courteous with me. The box truck broke down, but the way they handled it is beyond good customer service. I will definitely recommend them.
