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January 2024 by OuttaTownTony
Dark haired manager berated her own employee in front of a group of customers. Very unprofessional and disrespectful.
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January 2024 by Jessica Rousseau
Tried to deposit coins into my account. Was told by a banker that they need to be rolled. Took them home, rolled them, brought them back and was told that they don't accept coins. I said, "Not true. I was told that they had to be rolled so they're now rolled." Banker asked, "What did she look like?" I said, "I said, Idk she was white." Like I knew the banker's information. Wth? What kind of bank doesn't accept coins currency? What a waste of time.
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November 2023 by Eric Lunseth
Oliva Ortiz was awesome! I came in with my daughter to set her up with her first checking account. The branch was busy but Oliva set aside something she was working on to help us. She explained everything thoroughly and succinctly. She made sure my daughter understood the responsibilities associated with having a bank account. It was nice to see that level of customer service at a big bank.
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October 2023 by Tim Walters
Very helpful when I needed a notary, and the employees at the drive through are very quick and courteous. This US Bank location has been much better than other US Bank location by far!
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August 2023 by Ja Gri1
Yeah, don't go to this branch, all the tellers are a*******.
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August 2023 by Tim Diegel
I opened the 4.5% Money Market. The new bank is very attractive and the personnel friendly and helpful. Their "bank system" works well with trying to give people what they want in many ways. The main example it the blue plastic sleeves over the drive-in small iron pillars to protect cars. That is not standard in other banks. I'm switching my bank to US Bank.
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August 2023 by Luke Arom
Very efficient in person. Very helpful. In and out in five minutes.
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July 2022 by Roy “Jay” Resch
I just wish they had a place where people with mobility issues could sit down while waiting for assistance. You know, back when you would take a number and they would call you.
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June 2022 by Cindy B.
OMG i would say find another branch, called and asked what to bring for an appointment, got there and needed to make another appt. to bring the items they didn't tell me. Next appt, they showed up 15 min late, and then spent another 5 + minutes unpacking her purse. Found out during acct setup they mis keyed some information Now I needed to talk with them, called for 3 days, no answer, left messages, no return call.
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December 2021 by Jessica Kasper
Im not going to lie the drive thru is extremely slow so i only use it if i see 2 cars or less. Otherwise i just drive around and park and walk in to get served faster. If youre running late, why on earth would you go to a bank? Plan smarter. Rating 5 stars because ive never had an issue with their customer service.
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December 2021 by Samuel S
Warning banking while black is a real thing
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June 2021 by Grant R.
No one to answer the phones, called to get a new card that was never sent, they said they will put an order in to send me a new card and still haven’t received it, it’s been 3 weeks now.
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June 2021 by Anwar Hamoude
I asked if my funds would be available immediately. The teller assured me these fund would be available immediately because the check was written from another US Bank customer. Apparently US Bank doesn't understand what lying is. I was lied to. The bank manager put seven day hold on my ($30,000) deposit the day after I deposited the check. Not having this money cost me thousands of dollars and they mocked me with their smart mouths and stupid little word games.
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January 2021 by Kjirsten Elaine
I just waited an hour for a deposit that should have been quick and easy. The bankers at this location have no clue what they’re doing. The teller at the Commercial Banking window was super rude and had zero customer service. It took her 20 minutes to deposit my items. Total time spent in my car was one hour. Don’t go to this location.
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November 2020 by Jessy Klier
The lobby is closed and they have only one drive up open. I have been in line for 25 minutes and their are still 2 cars ahead of me!
