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March 2024 by Mike Carey
Very professional install team (Ron and Dillon) completed the work on time and excellent quality. Definitely recommend them.
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March 2024 by Mary Smith
Ron & Dillon the Installers were fantastic, very knowledgeable, friendly & helpful. They also appreciated the business
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November 2023 by James Stuart
Twin City Fireplace installed a gas insert in our fireplace. We visited their showroom to review the products from several manufacturers. Nick then came to our home (without charge) to quote an installation and provide a final quote. We purchased it over the summer when prices were discounted and arranged for installation. The crew that came was efficient and professional and maintained a clean work area. Both gas and electrical inspections passed without issue. We live in Saint Paul which has a reputation for tough inspections. We ordered a custom surround which had to be specially ordered. When installed it fit perfectly and the fireplace is now exactly what we wanted. I can recommend Twin City Fireplace without reservation.
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October 2023 by Karl Narveson
Twin City Fireplace installed an attractive gas-burning insert in each of the three fireplaces in our old house. So now we get the best of both worlds: a cozy fire in the fireplace, but it's clean and thermostatically controlled.The installation was last April, and of course we didn't light the fires during the summer. In October when it began to be chilly, we found that one of the three units wouldn't start because it didn't have electric power, but Keith came out and located the loose connection and fixed it for us. So they do stand behind their work, and we are enjoying all three of our fireplaces.
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September 2023 by Mike Hafner
Ron and Dillon replaced our gas insert with an electric insert about a month ago. It took me this long to do this survey because our SIM cards failed and then were told the phones were no longer supported. Both fellows were prompt, professional and personable. We will recommend you to our friends and neighbors.
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August 2023 by Dakota K
had a wonderful experience with the entire Twin City Fireplace team. From the moment Nick K. first came to my home to get me a quote, I had a great feeling about the work they would do. I worked with a few other companies to have them scope my project, and Twin City Fireplace seemed like they would do the best work, and I was not disappointed. Throughout the sales process Nick was very engaged and helpful, making sure all of my questions were answered in detail. The two gentlemen that did the installation were super nice and very respectful of our home and the job they were there to complete. Even after the project was done, Nick still went above and beyond taking time to reschedule visits from the electrician to redo some of their work. The electrician didn't do anything wrong, the inspectors just wanted them to use different in wall devices that were actually above and beyond what the local code calls for. All in all, I would highly recommend working with the team at Twin City to complete your fireplace project, and don't even waste time looking around at the competition.
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August 2023 by Peter Bockenhauer
Ron and Dillon were awesome! They were very professional, friendly and took the time to explain everything they were doing. We couldn’t be more happy with our new fireplaces!
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June 2023 by smit5906
Our experience with Twin City fireplace was great. They were very helpful in picking out a fireplace that would work for our new porch, they were helpful in showing how it operated, and responded well when we had an issue with one of the stones that was installed initially. It turned out beautiful, and now I am actually looking forward to colder weather to use it more.
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May 2023 by Cindy Bodin
Great work by Ron and Dillon today!! Appreciate their hard work in finding a solution to getting the gas line in place without having to cut a whole in the ceiling! Thank you so much! Cindy
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May 2023 by CLeigh Gerber
Kyle arrived on time, was neat, personable and patient explaining things. We're glad to know our fireplace is working properly now and thankful for his help.
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April 2023 by Dillon Woodbeck-Olson
Amazing install team of Ron & Dillon! Incredibly professional installation of my new insert!
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March 2023 by Bill Wilder
Professional, competent, and friendly. Kyle did an excellent job and cleaned the area thoroughly. Highly recommend both Kyle and the company .
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February 2023 by Thomas Johnson
Chris and Nick were truly GREAT installers. They were on time, pleasant, professional, knowledgeable and efficient. They worked steadily and got the job done earlier than expected. They cleaned everything up, taught us how to use the controls and got the inspection done in no time. Great guys … it’s been awhile since I felt I could give a 5 star rating to a contractor. So happy with them and their workmanship!
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February 2023 by Christine Rider
We worked with Twin City Fireplace to convert our wood burning fireplace to gas. They took care of all of the necessary local government inspections as well as lining up the electrician. Twin City Fireplace took all the guesswork out of this home project for us, and we could not be happier with the end result. Thank you to Mike Becker and Twin City Fireplace team!
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February 2023 by Al Anderson
Patrick and Caleb were an awesome team putting in my new fireplace door. Very professional and better yet very nice guys! I would highly recommend them! Thanks Al
