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October 2025 by Julian Maddox
Excellent shopping environment; high-quality products for a wide range of kids’ interests; online order for in-store pickup is seamless; their friendly + welcoming staff willing to help every step of the way
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August 2025 by Linda Yang
Visited this Pottery Barn Kids furniture store and was really disappointed. There were no sales associates around to help—everyone seemed off in their own world, leaving customers to figure things out on their own. The lack of service was frustrating and unprofessional. Would not recommend this location.
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February 2025 by Kenzie West
Amazing selection, great quality, very helpful team ; Made ordering a breeze! Can't wait for all the pieces to arrive!
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February 2025 by Sarah Wheeler
Had a great experience purchasing bedding for my daughter’s big girl bed. We fell in love with the princess set and unfortunately, pottery barn stopped selling the pearl & tulle canopy that was on display with the set. I asked the associate if they would sell me the floor model and she said they were not allowed to until it comes off display. The associate tried calling one other store that showed to have 1 in stock and they didn’t have one to sell. I asked the associate to call me when they did a merchandising reset and I would like to buy the display canopy. To my surprise, I got a call the next day from the same associate telling me they could sell me the floor canopy and change out the display. This store has great customer service and went above and beyond to help make our big girl bedroom come together. I couldn’t be happier with our purchase!
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November 2024 by K Roe
What a great shopping experience! We shop PBKids regularly and love the team at the Galleria. Hana, Tammy and the rest of the crew are always so friendly and inviting! They take time to remember past purchases, ask about family and create a shopping experience that is warm and inviting. The product speaks for itself and the staff only add to the whole experience. We have had numerous items personalized/monogram and have always been thrilled with the outcome.
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August 2024 by Jennifer Bigelow
Was planning to purchase a set online but since there was a local store, we decided to go and see it "in person." The customer service was non-existent. One employee was helping someone but two others were just chatting with each other and checking out something on the computer. It was not busy and the employees had plenty of time to check in with the handful of customers in the store. We were in there for quite a bit of time and would have purchased the (not cheap) set in person but no one seemed to be interested. Purchased online instead.
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July 2024 by Joe San
Wow. Wish I wouldda known. Maybe I should have read these reviews before going there. Low grade products from low grade people at a low grade store.
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April 2024 by Ian Condon
Nice and clean store. Not really my cup of tea but I'd come back.
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October 2023 by Keila Maldonado
I would give this place a 0 star. The customer service was extremely poor as they seemed to make judgments based on my appearance. Despite my attempts to seek assistance, they blatantly ignored me and even avoided me when I approached them again. It was evident that they prioritized helping Caucasian women over individuals from diverse backgrounds.
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October 2023 by Roberto and Ericka Campos
I've been to this store twice in the past months that my wife has been pregnant. No employee paid me any attention either time.This last Wednesday, I walked in and told them I was looking at car seats and strollers, but they were too busy talking to their friend at the counter to help me. I got more info about car seats from a mom who was shopping the store as well.I'd go somewhere else to look for baby stuff to actually get some help on making decisions.
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July 2023 by Alan Sazama
Great customer service! They stayed late to help us as we didn’t realize they were closing. Offered to come back but insisted on helping us. Answered all questions. Great staff!
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November 2022 by BK 182
It's not worth the hassle. They take your money and then you sit and wait for delivery that never comes. Sit on the phone for hours at a time trying to get delivery time . They showed once and left before we could run from the third floor to street level. Spent 2200 dollars just to play " Find the delivery man " . yet to receive merchandise . I would never buy from this place again.
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September 2022 by Kelly Higgins
Hana was amazing helping my husband and I navigate through ordering a crib for our baby. With all the delays and back orders going on she was so helpful talking to us about all of our options. We tried doing everything online prior but going in and talking with her gave us so much more peace of mind. We highly recommend this store.
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July 2022 by Griffin Frank
This store/franchise is absolutely amazing. I am from Indianapolis, have a four year old daughter; and was trying to get a specific product that was out of stock and more or less discontinued from 13 nationwide locations. Rocio is that long particular gets my most praise. She was extremely helpful, informative, and communicative throughout my entire search and purchase of the particular item. Having worked in high end retail for multiple years, I can easily say she has a promising future if she wishes to pursue sales and retail or anything of the sort. Rocio and PBK, thank you so incredibly much for everything!
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June 2022 by i Fithian-zurn
For being a “nicer store” i’ve never dealt with a company that does so much to money grab. I just ordered $1400 worth of items and had to pay shipping on all of it. then come to find out the only mattress that will fit in the trundle bed is the one that is made by your company.. And to get the $400 mattress it’s $160 to ship… I just had to pay shipping on my $1400 order and now I’m supposed to pay another $160 to ship a mattress. Its near half the cost just to ship… i have never had a worse experience buying furniture. Do not shop here.
