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October 2022 by Lara Bolton
Buyer beware--This was the worst furniture experience we have had. After waiting for almost two months to get a loft bed delivered, pieces were missing upon delivery, and wrong/cracked parts redelivered, with incorrect hardware delivered twice more. After the fifth incorrect delivery, I cancelled our order and am looking elsewhere for a bed. Unfortunately it seems to match a lot of others' experiences with this company.
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September 2021 by Lina Bazzi (LB)
This is the Worst place to buy furniture from. Horrible experience and until now not resolved. Amount of time spending over the phone is more than 5 hours. Everyone gives you a different answer. Customer service phone number most of the times breaking up. Scheduling department never answering. Read all the reviews before me. I’m going through all of these. go buy form a cheap store and you can get things done or at least get right answer. Horrible system which is not updated properly. So frustrating and no body cares. Go somewhere else and buy furniture from.
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August 2021 by Miranda Renner
I ordered a backpack on August 3rd. I paid in full for my purchase at that time. The email I received about the backpack being shipped stated delivery dates of Aug. 19-23. I thought this was exceptionally lengthy, but was wanted it monogrammed. Today is the 23rd of August and my backpack says it is still being prepared for shipping. I called their customer service to see what was happening. The woman I spoke with stated that they had already given the bag to UPS and that it had nothing to do with them. She was of no help. A few hours after speaking with her I received a notification from my bank saying that Pottery Barn charged my card a second time for the bag. So I have now paid double the price for a bag I do not have. I logged on to see if the shipping info had been updated only to see the bag I was told was already at a shipping facility was back ordered and will not be arriving until the middle of January!!! So they lied about my delivery and double charged me. Do not waste your time and money on any of their products! They do not value honesty or their customers!
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April 2021 by Lina Bazzi
This is the Worst place to buy furniture from. Horrible experience and until now not resolved. Amount of time spending over the phone is more than 5 hours. Everyone gives you a different answer. Customer service phone number most of the times breaking up. Scheduling department never answering. Read all the reviews before me. I’m going through all of these. go buy form a cheap store and you can get things done or at least get right answer. Horrible system which is not updated properly. So frustrating and no body cares. Go somewhere else and buy furniture from.
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January 2021 by Matt H
Typical Pottery Barn. Some cute stuff, some goofy stuff, a lot of it pretty spendy.
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November 2020 by Chelsey Hancock
no hardware. no resolution. no customer service help. After having to pay for the white glove delivery service on 2 custom ordered beds (my boys share a room), one bed came without hardware. After calling every week for 3 weeks after delivery, they repeatedly said hardware is not in stock and only ships with a custom order. No pictures of the hardware nor instructions (customer service can't even find who the manufacturer is or what hardware it needs) if we tried to purchase at a Home Depot and assemble ourselves. I am so unhappy with this experience and feel nothing has been handled professionally. I sit on customer service waiting for a supervisor over 45min each time I call. This company is supposed to be better than this!!
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August 2020 by Syd Bieringer
not helpful at all and hand sanitizer smelt so bad.
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January 2020 by Susan
Delivery confirmation times are completely inaccurate and disappointing. No updates along the way. Nice service at the store level. Still waiting for Christmas presents I ordered.
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September 2019 by Ashley Dream
Overpriced items that pretty much break the minute you get them. DO NOT ORDER FROM THIS COMPANY. DON'T WASTE YOUR MONEY.
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September 2019 by Christie C
I placed an order of a sectional set in 11/15, 2018 and I was told it will be delivered by 12/3. Then they pushed the delivery date to 1/9. Today is 1/29, still no sofa. I called to check the status, they told me it is now pushed to 2/22. I told them I had enough. I want to cancel my order. At this point I no longer believe the dates they give me. The lady on the phone was super mean she told me I can’t cancel it since it is in transit to their local warehouse. I can only cancel it once the items reach their local warehouse. So let me get the straight, I have to wait for the sofa to reach their local warehouse before I can cancel this order! An order I already paid for 3 months ago?But it doesn’t stop there. It gets better, she told me I will be charged the shipping fee when I cancel. The shipping fee is nonrefundable! I said what shipping fee, I haven’t even receive the items yet. She told me because they have to ship this sofa from a different warehouse to their local warehouse. So if I canceled I still have to pay the shipping fee from warehouse A to warehouse B!Then I told her this is mess up. Her reply: "What else can I help you with!"Me: What the #$@&%!?
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May 2019 by Tasha Haugen
Do not order from them. It has been nothing but a headache since I ordered, no one knows where the pieces are, or when they will be coming in. They keep repeating is the same script from one customer service person to the next. I asked to speak a manager a few times and get transferred to the credit card department or am told that it is over an hour wait and they can’t hold up the lines for that long so I can’t speak to a manger. I will never be ordering from their company again. Please trust these reviews, find another please to order your furniture from. If I could give them a 0 star review I would.
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March 2019 by C C
I placed an order of a sectional set in 11/15, 2018 and I was told it will be delivered by 12/3.
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March 2019 by Christie Cheng
I placed an order of a sectional set in 11/15, 2018 and I was told it will be delivered by 12/3.Â
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March 2019 by Johnny and Karmyn Boone
Over 3 weeks and bed still not delivered. Pay $140 for awful shipping. Part of the bed arrived on my doorstep with the box top missing and parts exposed to the harsh winter.
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March 2019 by Denise Buege-Sherrill
One star is too generous. Bought $600 worth of items online and tried to utilize both the online exchange (which is non-existent) and in-store processes and still do not have what I ordered/need. They have an awful return/exhange policy and are definitely not invested in customer service. Will not buy from PB again.
