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February 2024 by Bryan Coltrane
Staff was very knowledgeable and helpful in fixing my car. One staff member even came in on Saturday to finish the work on my car and he was not scheduled to work that day.
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February 2024 by Steve Porter
I enjoyed working with your staff and they're lots of fun. Worked most with Steven and he was great. Katie (not sure of the asian american woman's name but i've worked with her before and she's great too). The only reason i scored a 9 instead of a 10 was the expense of the oil change. However, Steven suggested tires that were on promotion which kept the cost down in that regard. What i thought would finish in the $1200s was $964. I have already recommended your shop to others. Finding a good mechanic sucks and it was a pleasant surprise to try you out and have great results! This is my second visit to your shop. There will be a third. Thank you!!!
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January 2024 by Adam Schaefer
Amazing service, very knowledgeable and courteous. Steven always does an great job explaining what needs to get done and at a reasonable price.
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December 2023 by Troy Derheim
Everyone was professional, the front desk/ service desk manager was fantastic. She was managing multiple customers, running around like crazy balancing all, remained professional, never acted frustrated with the workload that was obviously overwhelming but she did fantastic. Made me feel very welcome and taken care of. Definitely will be back.
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December 2023 by Andrew Kenady
Store Manager Dana was belligerent, confrontational, disrespectful to me and her coworkers, and refused to stand by the work performed at her store. It, and I do not exaggerate, was the worst I have ever been treated as a customer in my entire life.After experiencing a severe mechanical breakdown, I unfortunately had to have my vehicle towed to this store. In short, I had a new starter, new rear brakes, new clutch, and a transmission flush totaling over $4,000 completed. When I picked up the car, I immediately had to take my car to another location to fix an issue that prevented my car from starting. GM Dana at the store stated that the other location did not have an invoice for this visit. I called theother location, and they provided me with the invoice # immediately.Less than a year later, I was having an issue with my parking brake, and my driver’s side rear wheel was locking up, causing the rear passenger side wheel to smell like burning metal. The issue with the parking brake, as I described, but the service person wrote incorrectly, was that it had lost pressure, and had no resistance when I pulled it up as usual when I engaged it. Reading their invoice, they said there is no issue with the parking brake, and I was charged nearly $300 to have the right rear brakes fixed, even though they were replaced on less than a year ago and I was having an issue with the left rear brakes.Less than a month after my last visit, I had to return to the store due to the same issue with my parking brake and left rear wheel locking up. Dana said that in the three weeks since I had last been there, the parking brake cables had rusted over, and were unable to function properly. Seeking clarification, I stated that rusting is a gradual process, and there was no way that in the three weeks since I was last there that the rust had developed. Dana belligerently kept yelling at me, saying that it is cold in Minnesota, and that my car is old, but wouldn’t address why I was having the exact same problem from 3 weeks ago. She, and the service tech Mic, were yelling at me, and insulting me. They also stated that their co-worker doesn’t know anything, and shouldn’t be talked to, directly to their face. It was so bizarre seeing co-workers talk to a peer like that.Please, go to a different brand. My experience was the worst consumer experience I have ever had, and have heard similar horror stories about Firestone from neighbors. I've never posted a Google review, and only post in sincerity to help fellow consumers.
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November 2023 by K “ITZMZKIM” V
I absolutely love this place! They are honest and kind. Kim was a pleasant and positive person to worth today! Plus I just luv their lifetime alignment package!?♌️?♾❣️??
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November 2023 by Christine Brandner
We were from out of state heading home when we realized we had a nail in our tire. They did everything they could to get us on the road. All with a smile on their face. Great employees!
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November 2023 by Ann Richardson
Quality bad to much time there shocks don't get changed but got charged New tires loosing air made appointment 2 get fix I want go back there again. I spent all my time returning my car 2 get fix Right. 2 to 3hours each time. Sad,Sad
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November 2023 by Benjamin Ellis
Have enjoyed Firestone service, but their labor rate is now $179 per hour. This is about double an average metro dealership rate. Beware!!
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October 2023 by Lataya B.
Would not recommend. Horrible service had vehicle for days, paid hundreds of dollars for them to fix things that didn't even need to be fixed. manger Dana was rude and not helpful. DO NOT TAKE YOUR VEHICLE HERE. They are not even worth one star and needs to be shut down
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October 2023 by Nikki Reese
Went into the store to ask some questions and schedule an appointment. Everyone I spoke with was not only knowledgeable but very kind. Work was done before promised time and they did an exceptional job. I will definitely recommend this location to family and friends!Service: Steering & suspension repair
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July 2023 by Grant Johnson
Never had to wait too long, been there 4x or so for tire repairs and brake service. Only onetime had a guy tell me like there were several hundred dollars of repairs to do and I declined, seemed steep and unnecessary..
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July 2023 by Spanky Taylor
I would not tell anyone to come here bad all the way around I got new tires put on and have been leaking since they did it and now they say I have a crack rim and it wasn't crack before never come here poor serviceService: Tires
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June 2023 by T 3
AMAZING 10/10 ABSOLUTELY RECOMMEND.Huge thank yous to Spencer, Eric, Stephen, and Dana. They all went out of their way to go way above and beyond. YOU GUYS ARE ABSOLUTE LIFE SAVERS!!!!! (And money savers:))Services: Electrical
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June 2023 by Daud Abdi (Jamal Abdirahman)
I wanted to buy one tire but was refused service because I was told I must buy another tire to even be served. For customer service I give them -10.Service: Tires
