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August 2024 by Shawn Plante
The employees don’t have a clue on what is going on inside the store. I had three people help me to finally find my package. I use UPS weekly and never have a problem.
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August 2024 by Clara Ziegler
Myles was extremely pleasant and helpful for a shipment
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May 2024 by Betsey McKenzie
I came in with a complicated issue. Dan was incredibly kind, listened to the issue, and brought in a supervisor to help once he realized it was beyond the scope of his knowledge. Jackie came to the rescue and immediately began figuring out how to best resolve the issue.
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May 2024 by Matt Johnson
Jackie was very helpful. Thank you very much.
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April 2024 by Cyndie DeRidder
Christine was very helpful with my printing project, for which I had some specific requirements for the quality of the photo print. She clearly listened to what I was hoping for and I got exactly what I wanted.
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February 2024 by Refuge Design and Landscape llc.
What a miserable experience at this store. Granted, it was 30 minutes to close on a Friday but of the three agents who were on staff, they either ignored me, or looked through me like I wasn’t even real. I had a relatively simple ask for a setup and they refused to even acknowledge what I was asking. Simply one of the worst customer experiences I’ve had in recent memory. The one agent, Jordan was particularly unhelpful and rude.The agent, Jordy at uptown location solved the issue in literally under 2 minutes and I was in and out in 5 minutes.
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January 2024 by TJ TJ
The staff here is always pleasant and very helpful.
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November 2023 by Kimberly Miller
The absolute best FedEx in the Twin Cities!
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October 2023 by Vanessa Witt
Michelle was super helpful with my printing today and did an awesome job. Will definitely be back!
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September 2023 by Nathan
Awful, can't get a person
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August 2023 by Mara Mendonza
The team at the Edina location of FedEx Printing & Shipping are beyond words, fantastic! I had the pleasure of working with them in May 2023 to print the programs for my wedding. Throughout the process, the whole team was very attentive to detail and willing to go above and beyond to assist customers.In particular, Paul helped us create a prototype before submitting our order, and was able to give us recommendations of what kind of special paper to use to ensure the ink didn’t smudge. Even working solo in a busy store, nearing closing time, and with lots of other customers coming in & out, he was still so patient and helpful. Additionally, the store manager, Jackie, was so gracious and kind after we found out about a last-minute venue change (10 days before our wedding, our venue canceled on us!). Despite that, Jackie was able to coordinate getting our programs reprinted and folded by the team in time for our wedding.The programs turned out absolutely beautiful, and were the perfect touch to our special day! Looking back, I am SO glad I had our programs printed at FedEx instead of paying 5x more for the same thing from a stationery company like The Knot, Minted, or Zazzle… I was able to get a physical prototype first before submitting my order, and also have the *best* customer service experience - both of which you don’t get when ordering stationery online! Thank you again to Jackie, Paul, and the whole FedEx team! 100% would recommend!
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June 2023 by Danielle
Kaelen was awesome to work with! He helped me unload 6 large boxes off of my vehicle which I don’t even know is apart of his job description. Thank you!
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March 2023 by Shawn Oldham
Spent $27 to ship something important for a two day arrival. It took 5. No apology or compensation. Go to UPS. Faster and cheaper
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February 2023 by sarah murphy
There was an error in the size of my order and they reprinted right away to fix it. Final product looked great and customer service was top notch.
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January 2023 by D A
FedEx/Kinko's now charge a $2.50 surcharge if they make photocopies for you. This used to be their job, but now they want extra money for it. Shame on them! I had six copies made at a total of just 24¢ . . . but with the added surcharge, my bill was $2.74! How ludicrous! This is NOT good customer service. You'd think they would want to help consumers during the midst of a raging inflation, instead of adding new fees for basic services. I'm a schoolteacher who makes many photocopies all year long for my classes, but I'll be shopping elsewhere from now on.
