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October 2024 by Jed Kolo
If you have an option do not use this company.
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September 2024 by Jessica Thomas
Absolutely awful. My employer uses express scripts for our pharmacy and benefits and express scripts refuses to take accountability for poor review of acceptance or denial of medications being requested.
They will consistently say that they don’t make that decision yet they have the prior auth and appeal department etc.
They don’t care about people or what they’re going through. They’ll deny medications you’re already in.
They force you to use their mail service or they charge high amounts at your local pharmacy..
Absolutely awful immoral and disgusting.
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August 2024 by Robert McCollam
Express scripts works well for long term prescriptions and ones that you can get 3 month supply and prescription. For emergency prescriptions and short term or monthly only prescriptions costs can be very high and time on the phone can be long and frustrating without any positive outcome. I wish my company did not use them since we had better luck before the change. I’ll be passing this on to my HR department.
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July 2024 by Alexander Haas
Awful company. They force you to get their prescriptions delivered to you for no reason. I have my insurance through my work so I have no choice but to have this garbage insurance. I need insulin filled but since I had 2 “courtesy fills” at a local pharmacy, they want to charge me 544$ for one box of insulin. When they say they can’t waive the cost, they have the audacity to ask if I want to speak to a pharmacist about the effects of being without my medication. You cannot be a diabetic without insulin. That’s like being a human without being able to eat food. Do not use this company if you have a choice.
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July 2024 by Susan Maring
I spent over two hours total trying to get a bill resolved between express scrips and my pharmacy. The first person at express scrips (Rebecca) strongly resisted putting thru a 3 way call to my pharmacy because “she didn’t know how that could help”. Then when I finally convinced her to, she said “well you can talk then” even though I’m not the expert in either insurance or pharmacy billing?? Never have I had such a completely worthless representative. Incredibly apathetic and lazy. And then the call mysteriously “dropped”. She was completely worthless.
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March 2024 by Margaret Sipola
This pharmacy is the worst of the worst. I have tried getting medication refills from here for my home care patients who are very fragile and need their medications reliably. Express scripts will say they are working on filling a medication and it will arrive in 5-7 business days. After that time passes the meds are still not delivered. I call back and the customer service is snippy, unhelpful, rude, and seemed offended that I was even calling. They said the meds had been canceled and couldn’t tell me who canceled them. They said they’ll go ahead and put the order in but can’t guarantee it’ll actually be filled this time. They also rudely informed me that their pharmacists aren’t able to talk to customers about if/when meds will actually be filled. Basically, use this pharmacy if you don’t actually need your medication and love dealing with attitude ridden entitled customer service reps.
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February 2024 by Jacob Augustine
So disappointing. They screwed my RX 3 times and you have no way to get it resolved except to sit on the phone for 25 minutes multiple times a week. Avoid using this at all cost. I assure you waiting at CVS or anywhere is better than this. You will go without a prescription if try to use the service!!!
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December 2023 by B L Swan
I Really wish there was an option to give a Negative 5 Stars!!Terrible Terrible Company. Tried to refill 3 of my prescriptions without being asked to or on a auto refill and tried to charge me $150!!!! How many other people get scripts sent to them without ordering them? Ripping off them and insurance companies.Also received an email saying they could NOT refill the one prescription that Was on auto refill and was Already received a week ago!!!Prices through Good RX are cheaper!!!WOULD NOT RECOMMEND Express ScriptsBLS
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December 2023 by Diana Aguilera
It’s just unbelievable the amount of work someone has to do to get your son a prescription for asthma. What is these people are paying for? Just to answer calls and get an attitude? Because for sure they do not have answers or can’t take a little bit of initiative to help! It’s ridiculous your son has to be kept at home because he can’t go to recess or he will get an asthma attack that will then need prednisone to control it!
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November 2023 by Alanna Nerland
Absolutely horrible. Phone calls are often dropped. Apparently there’s no notes left between representatives because everyone gives conflicting information. There are always roadblocks and delays in in getting medication. I’ve had to pay double the cost for medications at a local pharmacy because Express Scripts makes it impossible to get your medication in a timely matter without gaps. They make living with an illness, dependent on medication/medical supplies, an actual nightmare. Working with Express Scripts feels worse than my disease itself.
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November 2023 by Robert Callahan
fucj em
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October 2023 by Susan L.
Express Scripts is one of the most horrific examples of a company that is taking advantage of people tha need their help. Disgusting immoral practices. They will hold back medication beyond its due date and lie about shipping. Supervisors will promise delivery and medication will still not ship. If meds are out of stock they will lie until they can get it which unfortunately will put people in a terrible situation when running out of necessary medicine. This company should be investigated about their business practices. If you have another option use it. No saving is worth the aggravation they will put you through on a monthly basis. I have needed to call in excess of 19 times per month to insure getting 3 prescriptions. Hopefully at some point they are replaced by a decent company . Try to go anywhere else!!!!!!
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July 2023 by Ben Lindau
Medica referred me to express scripts to fill a family prescription that was in short supply. Express scripts told me they could fill it , then they could not. The above repeated three times over 5 weeks, and then they went silent on the matter. This was a huge waste of time.
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May 2023 by Paul Kleeberg
Their automated answering system is horrible. I cannot find out the status of my medication online on the website and when I finally find it, it says my automatic refill will be in three months time and it is stuck on processing. As it turns out it did ship out today. However, the website provides miss information so I had to, after several attempts through the automated service, ask for an agent who was very helpful. Interestingly, the phone system hung up before I was able to evaluate the agent. Like I said she was great but the automated system I think it's possibly the worst I've ever encountered. Avoid Express Scripts if you can.
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March 2023 by Alanna Welsh
Absolutely horrible. Phone calls are often dropped. Apparently there’s no notes left between representatives because everyone gives conflicting information. There are always roadblocks and delays in in getting medication. I’ve had to pay double the cost for medications at a local pharmacy because Express Scripts makes it impossible to get your medication in a timely matter without gaps. They make living with an illness, dependent on medication/medical supplies, an actual nightmare. Working with Express Scripts feels worse than my disease itself.
