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December 2023 by Quinton Payne
What’s the point of having a phone number if you’re not going to answer it? Bank of America is hot trash. Would not bank here again!
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November 2023 by Stella Zhu
Their branch manager Rosa is worthless, and she was rather wasting time chatting and instead of step to help you. Do not go this branch especially this kind manager working there.
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August 2023 by Donald Phillips
large banks lack the ability to be attentive to customer's detailed needs. Credit unions have figured out customer service and driving value back to the customer not shareholders.
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May 2023 by Henry Young, Jr
After moving from Florida to Minnesota, I changed phone numbers however, until I drove to my local branch and described the impossibility of using the bank app on my new phone, Jackie patiently walked me thru using the old phone and new phone to sign in and then asking Alexa to convert my bank app to website format where I could edit the numbers.
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April 2023 by E D.
Bank of America Edina is understaffed, but provides fairly good service. This gigantic bank offers an alternative to the local banks like US Bank and Wells Fargo. . I hope they stay open! Bank of America dies open and close branches like any business if the area doesn't support the business.They do offer several advantages over a local credit union. They aren't perfect, but they certainly "seem" to try.
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March 2023 by Abdi Jama
Just one person helping a lot of peopleWaiting for an hour to make a depositEvery 10 minutes someone is coming toAsking you to be patient,they are acting like professional but they are horrible
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January 2023 by Andrew O.
Most unhelpful customer service. The manager was condescending and completely unwilling to help.
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January 2023 by John Klecker
The lobby closes before I am even done with work. Terrible service.
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November 2022 by BASHIR SHEIKH ALI
Horrible customer serviceDisrespectful banker.I was there to discuss about my business. No one talk to me about an hour sitting there. They need to make an appointment for little issues. Please remove the angry face man in front
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November 2022 by Ahmed Hassan
I wish to say it is the best branch but tbh it is the worst branch that I been to so far. Want there two different time to withdraw funds more than the ATM limit and both time I was told sorry there is no teller available to assist! Not sure how that is possible? Moving to Chase Bank since it looks like they have tellers available always.
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November 2022 by Tony Matar
Opening a checking account was Smooth, all staff are very friendly and professional and did everything to find a solution to my specific case
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October 2022 by Jack Klark
Expect to wait, far longer than is reasonable, regardless of the simplicity or complexity of your transaction.
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May 2022 by Alex J.
I opened an account with a well-regarded local bank in wanting to support smaller institutions - the fact that it had a solid 5% credit card may have been a factor as well. Found out weeks later that they offered notary services, so I dropped by - and sat through over an hour and a half with the lovely representative who'd opened my banking account with them. As a smaller banking institution, they have less financial insurance backing on anything they guarantee. Notarization is the act of a bank serving as a guarantor, and given that I needed notarization on documents concerning several investment and retirement accounts, I could understand that they needed to cross t's and dot i's to the fullest extent. Unfortunately, what they needed, I couldn't get from my Fidelity app. After an hour and a half of trying to obtain what they requested through various means, we called quits. Recalling my ancient Bank of America credit card that qualified me as a Bank of America customer, I called the Bank of America Financial Center on my way out to the car. They had several notaries on staff, and getting me scheduled for a quick visit on last-minute notice took all of two minutes on the phone. Kudos to the representative who also took the initiative to ask if I needed witnesses provided by the bank to plan ahead for my arrival; I did. Upon entering the banking center, I was guided to an office at the end of the space and immediately noticed a few unique traits about the notary seated there - his attire was on the flashier side of conservative, his gesturing and signature were equally grand, and his overall mannerisms hinted at a person of impatience in general. He wasn't overtly impatient with me. It was more the surprisingly quick glances over my documents, the rushed cadence of his speaking, his obvious impatience with waiting on team members to be witnesses. I get that the end of day was approaching, but his mannerisms seemed more a part of his overall personality to me than time sensitive. I'm amused in writing this line and being reminded that the lovely representative at the aforementioned local bank patiently sat past closing time when she realized I was also interested in opening the 5% credit card after having already opened the bank account for me - I had suggested addressing that matter another day, but I imagine she was happy to secure an additional account at the end of her day. Anyhow, a stark difference in customer service there. I still mentor in interpersonal and business communication, but even guests without communication training would be able to pick up on cues this obvious, even if they may not be able to pinpoint them enough to put what they are witnessing into words directly. A person trained in communication studies may observe these traits without being personally affected, but normal guests are more inclined to feel discomfort due to the sense of impatience that permeates his interactions. Not a good look for a bank that is a national household name. Unfortunately, the notary did only glance over the documents, so he didn't catch a document that needed his notarization. I thought that it was California-specific; it wasn't - but I wasn't the notary, and I was sitting with one. It is a notary's responsibility to their employer to check each and every document presented in any notarization request, especially in considering the weight of responsibility that a notary stamp and signature represents, so I'd have an issue with this oversight whether as a customer or if I was Bank of America management. Thankfully, Fidelity was a mere five minutes away, so I was able to run back to Bank of America to get that corrected and return the documents to Fidelity without losing much more time. Despite this mishap rooted in one team member's impatience, I will always recommend keeping one banking or credit card account open with a big bank. The far larger financial insurance policy means a more convenience experience overall, such as (normally) painless notary servic
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January 2022 by A j
By far the worst operator they provide info that google offers you already , location , hours, other branches and never answer phone calls . I call 7 times and never got a hold of anyone . When we call is because we need help or have questions not information that google gives you already , we on 2022 please updated .
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December 2021 by Nicole Wiley
Very nice employees, but they always only have 1 teller leaving me wait sometimes a half hour in line. I do work deposits at the end of my work day and I’m not really interested in waiting around. Unfortunately, I can not deposit in the ATM as I don’t have a bank card with them as it’s for work leaving me have to wait.
