-
May 2024 by Jacqueline Jimenez
Horrible experience. They treated me so scary, and aggressively. Then I regretfully made an appointment with them. When I came in for appointment I was completely ignored while they laughed, and manager told the Verizon associate that made the appointment with me to go ahead to back of store, and not even greet me at door. I have been a loyal customer for over twenty years for Verizon, and this is how Eden Prairie, M.N. Verizon store location treated me. I recommend to everyone not to be a customer to that Verizon store location, because it's not only unprofessional, it's scary too.
-
April 2024 by Ryan Henry
Professional and polite staff, clean store
-
April 2024 by james pierce
With an appointment waiting 1.5 hours while watching employees goofing around
Giggling. Going in back in pairs
No customer service. Go to Best Buy.
-
April 2024 by Deb Smith
Big shout out to Jake, who helped my friend choose a new phone, patiently answered many questions, and overcame several obstacles to getting everything transferred from her old phone. It all took a long time, and he could have just told us to call customer service, but he hung in there like a champ to make sure she had what she needed. Thanks, Jake!
-
March 2024 by Jose Vazquez
Helpful staff, made getting a new phone easy
-
March 2024 by Q Irmiter
Terrible customer service. Person didn't check us in. Had asked him for a sim card replacement. Completely ignored us after that.
-
March 2024 by Jeff Cater
This place has perhaps the worst customer service I have ever encountered. I went in to get my phone fixed because I foolishly thought the protection plan Verizon sold me telling me it covered everything but they lied it does not cover the screen when it fails. He seemed almost joyful when he told me the worthless service plan did not cover this issue. I am done with Verizon and if you go to this store you deserve exactly what you get.
Interesting this is the EXACT same response I received on Yelp for a similar negative review. Seems like Verizon has a BOT replying for them. What a joke.
-
February 2024 by Mohamed Mohamed
They are very dishonest as they try to hide some information when you are signing up for their service.
I switched to Verizon a few months ago, and the manager at this location gave us a new iPhone since we were moving 3 lines to Verizon. He did not tell us we are getting the phone for free in exchange we had to be with Verizon for 3 years, or else pay off the price of the phone.
They really care about themselves and want to get more accounts even if that means being dishonest and lie to the customer.
Now, I am not happy with their service, and I wanted to switch to another provider only to realize that I have signed up a 3 year contract with them or I have to pay off $700 for the phone.
Man, be honest to the customer. How about: “hey, we can give you a new iPhone if you sign a contract with us for 3 years.” Is that hard?
I should have been more careful with them and carefully watch what I was signing,but I never thought they will be that dishonest to hide the contract part from us.
-
February 2024 by Andrea Aydt
DONT DO IT! DONT MAKE THE SWITCH!! You will regret it.Don't switch to this company and going to this store is pointless. I had to wait over 20 minutes for a receipt. After having another nightmare experience with customer care the night prior.While waiting for management to get thier act together and print a receipt for me which they ended up not being able to do, I talked with another couple that had been waiting over 45 minutes just to get a copy of thier final bill. There is no apologies from this company. Just excuses. Don't do it! Don't make the switch!
-
February 2024 by philip sorenson
Watch out for this store I upgraded multiple lines to my account and they added Verizon safety to my plan 5 dollars extra a month as well as Apple one 10 a month so that’s 15 extra to my phone bill that I did not approve of.. clearly the employee at this location make commission off of added services to your account so if you do go through this location check you Verizon account through the app in manage services .. I called Verizon and asked them about what days these were added and it was when I upgraded my phones.. from now on I will always just upgrade online ! I am writing another review about Verizon added onto the current review that I have I upgraded my mom’s phone and now Verizon is saying that we owe on that phone because they didn’t get the trade-in. They said the IMEI don’t match they said at one point she probably made a claim through Asurion and the numbers don’t match I went back into the store they said do not worry about it but when I check my Verizon app, I am still being charged for the phone that they did not upgrade properly so now instead of having a $330 bill it’s now $400this store does not know what they’re doing. I do not recommend going to the store at all cost. Please do not go to the store. Ok so here an update .. called support on line told me they have to call they store they were not answering so I driver there while on hold talk to the manager told me there phones were down for 3 years no one can get ahold of them support come back on the phone tells me they just talked to the store and resolved my issue ! This store does not care about the customer and will just lie straight to your face ! Worse store I have ever ever been to !
-
February 2024 by Caitlin Johnson
Was not impressed at all. Came in to release a phone number off my account so they could start their own account, buy a new phone, and I needed to add international to my plan. Not only did they have a very limited phone selection they couldn't help us with any of what we needed to do and had us call customer service.
-
January 2024 by Sam Mc.
Nice place, very helpful, honest. The downside is the parking lot is impossible to get into. Had to walk from another parking lot.
-
January 2024 by Samuel McCurry
Nice place, very helpful, honest. The downside is the parking lot is impossible to get into. Had to walk from another parking lot.
-
January 2024 by Gamblinjack
Very helpful and polite and honest but make sure you schedule an appointment
-
September 2023 by Haewon Park
The guys were so kind and helped me with my phone issue. As soon as I walked in, one person said welcomingly, I'll be right with you, please check in. I checked in with QR code, and a guy helped, but he didn't know how to fix the issue, so he called another guy, and another, and they decided the phone needed to be replaced. They placed the order for replacement and the phone is coming in a day! Feels good to know they welcome you and want to take care of your issue. Good people.
