“My son and I were on a cross country trip from Seattle to Boston when the purge valves on the emissions system of our 2004 Subaru Forester failed. We were just outside of Minneapolis and based on other reviews opted to try and see if TGK in Eden Prarie could squeeze us in on short notice so we could continue on our journey. I called late in the afternoon on a Wednesday and the shop agreed to see if they could resolve or issues the following morning. I dropped the care off at 8am. Check in was smooth as all of the information from the call the night before was in the appointment. By 10 am the diagnostic had been done and I was sent an inspection report and estimate for the needed repairs and recommendations for some others. I called the shop and and after a brief discussion with the service advisor I approved the necessary repairs and they assured me the repairs would be completed by the end of the business day. I have worked in auto repair for the past 26 years and the report I was sent was by far the most professional I have ever seen. Thorough and understandable with digital photos no less. Around 4:30pm I received another text and email advising that the repairs were completed. After a brief text exchange I was sent a link to pay the bill online and arranged to pick up the car after hours. After a full day of taking in the Mall of America and doing my best to keep up with an 18 year old on all of the rides in the amusement area we took a Lyft back to Eden Prairie and picked up our car. The repairs were all completed as detailed on the report and we happily motored on to Boston without further mechanical trouble. My only regret is that we live in Alaska and my son is attending college in Boston so it is unlikely that we'll be able to use TGK for repairs in the future. Our experience with TGK - Eden Prairie couldn't have gone any better.”
“Paid for full oil service but little disappointed by the service because they failed to fill the topoffs which GM usually do. (Ex: wiper fluid etc). + I didn’t get the free car wash coupon, anyways I will visit em again and things may get better than before.
Overall good but not as expected.”
“I can’t say enough good things about this business. We have been going to them for probably 7 years now and they have always gone above and beyond to get us in as quickly as possible and find the optimal solution in terms of cost and safety and practicality. I initially contacted them and they have always treated me and my husband the same way. Truly, we are beyond lucky to have this awesome family owned business in our community.”