“John and the team at CarSpec are superb. Over the years I have had Lexus's and Toyota's and I've had this shop do all the maintenance and repairs on my vehicles.
John provides excellent customer service and always gives a thorough and detailed explanation of the work performed and any recommended work to be done. You only pay for what is needed here, never anything more.
When I think of CarSpec, the following comes to mind: Integrity, honesty and high quality work.”
“Bryan/Brian I dont know the correct spelling deserves a raise! He helped me tremendously with my decision on wheels and tires. He took the time to awnser all my questions and ease my mind during this stressful decision!”
“Long review, but worth the read if you’re trying to decide where to go!
If I could give more stars I honestly would! I had an emergency tire repair needing to be done and I dreaded having to take it in somewhere to get it repaired, as I do unfortunately have a bias about the auto repair industry and how gender roles can affect the outcome for lots of people.
I called multiple tire shops around me and that bias was almost immediately brought to fruition. I was met with stark tones from the male service reps. I was talked down to and rushed and not given clear or direct answers when I had specific questions… I was about ready to try and be a YouTube mechanic and figure it out myself (I know how to change a tire. but my rim was bent and I didn’t know how to handle that).
Anyways, before I decided to throw in the towel, I made one final call and that was to Bobby & Steve’s.
I spoke with three different gentlemen that worked there and they ALL understood proper customer service. It was a breathe of fresh air and I actually felt comfortable and confident in bringing my vehicle to them.
Ryan specifically knocked it out of the park. He even went the extra mile and added my tires to a pickup order he was already planning to make within the next half hour of me calling, so I could get my tire replaced same day! I could tell he genuinely wanted to help me, the person, not just fulfill a sale or a quota or whatever.
I felt even more relaxed when I finally arrived to the auto shop and was face to face with everyone in person. Just an overall great environment and great employees and that is a big deal, especially in today’s social climate where customer service is kind of dead regardless of gender or other bias. I just really appreciate this place and I will definitely be back again!”
“Shoutout to Phillip and Logan who were super helpful and friendly! My driver’s side windshield wiper broke in a sleet storm and I needed a patch for a slow leak in one of my tires. They were able to get me in and out within an hour and on my way home safely!
Will definitely use them again and recommend this location to family and friends :)”
“Great transmission service. In and out in 3 hours. Thank you EP Youngstedts.
Thank you for your great service response twice now, in 2 weeks. Highly recommend this team.
10.29.2024 update. Needed a TPMS replacement on my vehicle. I was able to immediately bring the vehicle in for repair/replacement. Thank you again, Youngstedts Eden Prairie.”
“I ordered tires on the Costco website, they arrived earlier than anticipated. I was able to get in ahead of my appointment as a walk in. It helped that I was the first one in when they opened. Had my tires installed in 2 hours. The tech, Mike, also called me with a couple of questions since I selected (on purpose) a Passenger rated tire when the Original Equipment called out is a Light Truck grade tire. They were spot on and took care of me.”
“Me and my spouse trust this shop more than any other. They are consistently kind, knowledgeable, and transparent about pricing. Also we love their dog that always hangs out in the shop?”