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September 2024 by Tim P
Dropped off work van at 7 am. Stopped in at 3 pm they still hadn't started the job. Was promised it would be done by 5. It's 530 and they are just putting in the new windshield. Unacceptable.
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September 2024 by Matt Desmond
One star because there's no option for negative stars. This company does not care about customers and sells horrible Fuyao glass. Look up the documentary "American Factory" to learn about the poor quality of that product. We had 2 windshields installed from this company that were both flawed. That's 4 trips to this location taking time out of our busy schedule. These guys finally ordered some OEM glass for us after all of that. 5th trip to this store and we were slightly late. The counter rep said that they could not finish the car that day due to us being late. One day later and they have completed the service, but did not contact us before the store closed. They called after hours and gave us until 6 to pick the car up. I would not recommend this business to anyone.
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June 2024 by Jo S
Drop off and pick up was a straightforward and smooth process. We dropped off our car, went and grabbed something to eat and the car was done in 1.5 hrs and the windshield installation looks great. The front desk staff were also very friendly - Would recommend!
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June 2024 by Sean Daugherty
Not impressed at all. Had my entire windshield replaced yesterday and there are thumb smudges all over it, the plastic piece that is behind the rear view mirror won’t latch back in place (allegedly they are ordering a new one for me). It’s frustrating because you take time out of your day to get things like this done and expect them to be done right.
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May 2024 by Brennen Walley
Clear communication about timeline and process of replacing the windshield.
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May 2024 by Seth Pierce
Very poor windshield instalation. There was tiny pieces of glass and residue left on the dashboard after instalation, also small scuffs to the frame on the side of windshield. On top of that there is an air gap where I can hear a whistle when I drive past 65 mph. And for the cherry on top, there is a half inch gap on the top of my where the windshield meets the roof. The aftermarket glass they used on my car it was too small. I advise everyone not to go here. Huge waste of money and a disappointment.
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May 2024 by David Wetzel
Great service
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March 2024 by Hanna Morin
Changed my windshield but they broke my wipers that weren't broken before then proceeded to try to sell me new ones for the ones they broke... And didn't put in the sides correctly/had to throw one out for mold but never showed it to me.
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January 2024 by Kenan Elsharo
So i am still in the middle of process of replacing my 2024 Mazda CX90 windshield , it have been a month since i reported my claim and my insurence approved the OEM glass , but this shop employees or their system have major issues syncing and i saw technicians they look so young and their reception staff are not professional, first they tried to put non OEM glass which i refused , then they got insurence approval for OEM and when i cam to my appointment their system said it is for calibration !!! Anyway Based on bad reviews i read about this shop and based on my experience with them so far i am going to cancel and will go to the shop that my dealership reccomended in first place . I am glad i read reviews here specially bad ones . I dont want a kid to replace my high tech vehicle glass and mess all sensors .
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December 2023 by Matt Jacobson
Waiting for my car to be serviced I witnessed a mother on crutches come in at 9:40 for a 9:30 appointment with her daughter. The appointment was for an all day appointment - so 9:30 to 5pm. The service representative said “your appointment was at 9:30, you’re 10 minutes late.” The mother said, in a completely reasonable tone, “I’m sorry, I’m on crutches, is there anything you can do, it was a tough morning getting here on crutches.” The service representatives said in a professional tone, you’re late and if I accept you I push everything back for everyone else. I can’t do it and I will get in trouble.” The mother left with her daughter in a defeated but graceful mood where others would have possibly blown up or asked to see a manager. I watched the service representative talk to other workers explaining you can’t be late. I’ll remind you it can take several weeks to schedule a weekend all day appointment here.The point of this post is I understand both sides from both parties. I don’t know what type of managerial pressure the service representative has received for previous appointments that have come in late. I do think being turned away for 10 minutes for a possible 7.5 hour appointment is an unreasonable way to treat customers and there should be some discretion used.My personal service was easy and on time.
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December 2023 by Sara Grandy
Amazing customer service. Arrived early and they immediately started working on my car and were done in less than 30 min. Staff was so kind!
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October 2023 by Brittany D
I have had 2 different windshields repaired at this location, and they were great!
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October 2023 by Grant R.
My 2011 Honda Pilot was done in an hour! The employee ‘Ray’ they call him, was great with customer service during a heavy down pour of rain! Lobby area had plenty of drinks available too. I’d highly recommend this location.
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October 2023 by Danielle Gunderson
Technician damaged our vehicle. Safelite had us get quotes for the repair. The first quote they wouldn’t except because it was their competitor, which we found out is b.s. We have talked to 5 different people all promising resolve the issue and pay for the damages. Every person we talked said “I can’t believe this happened” and promised to resolve the issue. It’s been 4 months and no help with issue. We can’t fill a claim with insurance because it will count again us. So, by all means avoid doing any business with Safelite. They WILL screw you over and do it with a smile. All we want is to be able to open the passenger door of our vehicle again!
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October 2023 by Chris T.
Very Poor. We dropped off car twice to replace auto windshield with an appointment. Both times they failed to let us know they didn't have the correct part in stock. Drove 20 miles. Would have been nice they called and let us know ahead of time. Communication is very poor. Can't comment on service quality because we still have a broken windshield. Looking for a new company now.
