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March 2024 by Kirsten Halen
Wonderful service, super nice doctors and great customer service.
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March 2024 by Dennis D
I've been with 4 companies over the last 5 years and swapped LensCrafters (2 locations) with Pearle Vision (Eden Prairie) a few times each depending on my insurance coverage. Pearle Vision in Eden Prairie is fabulous. Doctors, staff, everyone. If it were up to me, I'd make this location my forever home. Their eye-testing regimen is crazy thorough and staff is genuinely caring. Keep up the great work!
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February 2024 by Gwendolyn Feist
I had a wonderful experience at Pearl Vision in Eden Prairie, thanks to Dylan. He helped me choose the perfect glasses that complement my face shape beautifully. Dylan's expertise as an optician truly shines, and I'm grateful to have been assisted by someone so skilled in their field.
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February 2024 by Vijaya Subbu
Maddy - Amazing Customer Service!! Extremely Kind!! Thank You so much for All Your Help!! ❤️Dr. Urschel - I had my eye testing and contact lens fitting appointment, it was a wonderful care and guidance provided. Thank you!! ❤️
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February 2024 by paola faul
I ordered prescription glasses and was told they'd be ready in 7-10 days. After 10 days I called and they were not done yet. I called three days later and they told me that they had had some issues with sick personnel which is why they were running behind. They would work on the glasses right away. The next day they were ready and I went in to pick them up. The person who helped me was the store manager. So even though I was disappointed in the length of time it took to get the glasses, I would still recommend this Pearle Vision if you are lucky enough to go in when Dalton the manager is in (Wednesdays and Sundays). He is very courteous and professional, highly recommend!
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January 2024 by Bonnie Meendering
I had a great experience at the Pearle Vision in Eden Prairie. I brought in a prescription from somewhere else and there was an error in the prescription. Dylan worked with me and we were able to work it out. His patience and genuine care was extremely helpful. I look forward to receiving my new pair of glasses.
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January 2024 by Joe Passofaro
Absolutely rude and unaccommodating. My wife and I walked in to look at frame styles. This was our day for buying her 3 pairs of new prescription glasses. One casual, one for fancy, and one for outdoors. Mid way into to the store we were abruptly stopped by a sales associate and told we had to wait for an associate to help us. We nicely told him that we were just looking for frame styles right now and he rudely informed us that we had to wait and give our name to the front desk. There were less than 5 other parties in the store. I looked at my wife who shook her head and we left. As we left the store, she commented that if they are going to be that rude she did not want to shop there. This is unfortunate as we had purchased several sets of glasses in the past at our local Pearl Vision store an were quite satisfied. That store had closed and we were looking for a new store with Pearl being one of our top picks. Not anymore!
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December 2023 by ali boone
Bellum was absolutely incredible - kind, willing, joyful, patient, hardworking, and knowledgeable! I’ve never bought glasses from Pearle Vision before, but after my experience with Bellum, I will encourage all of my friends and family to get their glasses from him! Thanks, Bellum! #youmatter
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December 2023 by Katie Jorgenson
Dalton the store manager is amazing! He helped me pick out the perfect pair of my first progressives. He was very knowledgeable, patient and funny! Thanks for a great experience !! ⭐️⭐️⭐️⭐️⭐️
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December 2023 by Grace Biglow
I was greeted and checked in with Patient Coordinator Sasha, who was extremely kind and attentive, which made the whole process run very smoothly. My vision testing with Dr. Urshel went great, she was equally as kind and helped me understand what my prescription meant and how that would affect me. And working with Optician Hailey was such a treat. She was so helpful with choosing frames. It turned out to be way easier than I thought it was going to be. She listened to my feedback while selecting frames and from there helped me go from 15 different frames to the perfect one for me! It was a great experience :)
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December 2023 by bob anderson
We have been going to the Pearle Vision at Eden Prairie Center since December of 2021. Our first time Catie helped both my husband and I find the perfect glasses! She was great — and so personable and nice. 2years later we were in need of new frames again and Dalton helped us. We enjoyed his humor and wit as well as his knowledge and professionalism! We hadn’t noticed Catie was also there until we were getting ready to purchase our frames. We enjoyed catching up with her and left feeling like we were all good friends! Overall it was a great experience! Sasha the receptionist was extremely helpful as well and put up with my husband’s shenanigans. Oh, and Dr Perszyk was very thorough and informative and a good sport! My husband and I agreed this was the best eye exam experience ever!
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December 2023 by Nancy Lambrinos
Hailey was extremely helpful and knowledgable while helping me choose new frames. And Jennifer Scott was wonderful, as usual, conducting my eye exam. She explains everything really well. All around great service today!
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December 2023 by Shannon Gates
Return Policy = Exchange to Lesser Value OnlyDespite their website offering a satisfaction guarantee that allows returns, they will not refund your purchase. I wasn't happy with frames they ordered (they couldn't provide images at the time for the specific color). Two individuals confirmed refunds aren't offered, the first before I even took them home. The only option was exchanging for frames of lesser value, you wouldn't even get a credit for lower cost frames.Their website guarantee:"If for any reason you aren’t 100% satisfied with your eyewear purchase, you can return it. Bring the merchandise back in its original condition within 30 days of your purchase and we’ll make things right.We’ll adjust, repair, exchange or replace with no excuses, and you don’t need to provide an explanation. (Applies to original purchases, and does not cover accidental damage, scratches, breakage or theft.)"
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December 2023 by ashton smetana
I went to EP Pearle Vision, which is closest to Target I think, in the EP mall the other day to get my eyes checked for the first time in at least 6 or 7 years+. The staff were very helpful despite me having a kind of complicated insurance situation. I went in for the exam and the doctor did a good job at describing to me in more detail what my vision issues were affecting and how glasses corrects the issues. I was having issues with my HSA card at the end of the appointment, and I was able to call back the next day to pay for my exam and prescription. I look forward to picking up my glasses in 2 weeks, but it was $280 for the prescription and exam, even with insurance.I would suggest to anyone looking to save some money, to ask to just pay for the exam, and also ask for help for measuring how big your head is for purchasing glasses online somewhere, as they can be anywhere from $20-100 depending on the prescription and type of glasses being sought out when purchased online. I look to buy a pair of prescription sunglasses with my HSA for about $50 later on this month.Thank you for your helpful and quick services! I was in and out of my appointment within an hour and a half.
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November 2023 by jeanne levasseur
Huge shout out to Pearle Vision in Eden Prairie. I’ve been going there for the last 4 years. Every time I finish my annual eye exam, I want to tell as many people as I can that they should run and not walk there! JUST GO! From my initial intake, to my exam with Dr Scott and picking out new frames with Jesse…they were all super thorough and enjoyable! I’m super excited to get my new frames. BTW, they also handle all the insurance claims and paperwork. It’s so easy! Thank you for your 5 star service!
