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August 2024 by Geoff Erwin
My son and I were on a cross country trip from Seattle to Boston when the purge valves on the emissions system of our 2004 Subaru Forester failed. We were just outside of Minneapolis and based on other reviews opted to try and see if TGK in Eden Prarie could squeeze us in on short notice so we could continue on our journey. I called late in the afternoon on a Wednesday and the shop agreed to see if they could resolve or issues the following morning. I dropped the care off at 8am. Check in was smooth as all of the information from the call the night before was in the appointment. By 10 am the diagnostic had been done and I was sent an inspection report and estimate for the needed repairs and recommendations for some others. I called the shop and and after a brief discussion with the service advisor I approved the necessary repairs and they assured me the repairs would be completed by the end of the business day. I have worked in auto repair for the past 26 years and the report I was sent was by far the most professional I have ever seen. Thorough and understandable with digital photos no less. Around 4:30pm I received another text and email advising that the repairs were completed. After a brief text exchange I was sent a link to pay the bill online and arranged to pick up the car after hours. After a full day of taking in the Mall of America and doing my best to keep up with an 18 year old on all of the rides in the amusement area we took a Lyft back to Eden Prairie and picked up our car. The repairs were all completed as detailed on the report and we happily motored on to Boston without further mechanical trouble. My only regret is that we live in Alaska and my son is attending college in Boston so it is unlikely that we'll be able to use TGK for repairs in the future. Our experience with TGK - Eden Prairie couldn't have gone any better.
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August 2024 by Dee Browning
TGK did a tire rotation. Good job, quick and responsible. Friendly atmosphere.
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August 2024 by Lloyd Gjersvik
Great job as always! Thanks
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August 2024 by Nancy Boettcher
Great service. Thorough. Great customer service. Good job TGK!
Thanks Zac
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August 2024 by Patty Roeser
I love this shop. I continue to recommend them to my friends and family.
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August 2024 by Tom Ryan
I always trust TKG to do the right thing with my vehicles. Great customer service, awesome mechanics and prices... always a treat to give them my business!
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August 2024 by Mary Loew
Very good job and very communicative.
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August 2024 by Brandi Meier
All staff I encountered were so kind and helpful. Great place!
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August 2024 by Terrie Hall
Friendly and helpful people! Great customer service. Highly recommend.
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August 2024 by Jaime Mace
Very friendly staff. They were able to fit my vehicle in and fix it the same day despite being super busy! I am so grateful for their willingness to get my vehicle ASAP. As a home health nurse, my vehicle is a major necessity to my job. Thanks again Erik and TGK Automotive!
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August 2024 by Tim Boettcher
Great people. Good price and the work was done right! Running smooth as glass.
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August 2024 by Joshua Groll
Best shop in the cities! Have always been super honest about what my vehicles need, and they have very fair pricing.
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August 2024 by Valerie Collins
Had an emergency repair after traveling on a holiday weekend. They took my car as an emergency and fixed the drive shaft in the same day so I could still make it home by Monday. They were so helpful and explained the danger of driving without fixing the problem. Even showed me the damaged rear drive shaft/ and what the new looks like.
Awesome customer service! Many thanks!!
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August 2024 by Kris Eidem
I came to the shop because I received a coupon in the mail. First impression was it was a nice waiting area, clean and air conditioned. The attendant was very nice (I think his name was Travis). I did not know they were taking my car for a test drive and doing a complete service check. I received a hard copy of all the items needing attention and they also texted one to me. I did not feel any pressure from them and I will likely go back to get some of the work done. Other customers I spoke to were very pleased with the service. The info they sent was very detailed and included photos and/or videos of the engine and parts and estimates for the repairs. The costs looked reasonable.
I did not realize they rotated my tires until I was checking the tires the following week. They were friendly, helpful and answered my questions. It took about 90 minutes to get my oil changed because I was given a walk in appointment. [The website set an appointment for me but then I received a message that said there was an error and it canceled my appointment.]
The mechanic was very consiencious, he did not leave any fingerprint/handprints on the outside of my car and nothing on the interior, either.
I was very pleased with the service I received.
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August 2024 by Daniel Skripka
I dropped my car off in the morning. They called me back after identifying the problem, explaining the situation, and provided a quote. I authorized the expense and they had it fixed in less than an hour.
