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July 2023 by Carlos S.
Avoid this place. I took my mustang to get a lower control arm or is what they say I needed and do an alignment and now my front tires are ruin. I took my car to a Ford thinking they need better then any other mechanic and I was wrong. Lame at is best service!
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April 2023 by Ed W.
I had a bizarre issue yesterday which almost made my truck inoperable. Basically, the main circuit board malfunctioned and it sounded like the car exploded. The speakers went on full volume with a popping and static sound. Fortunately I was in a parking lot when it happened. I had 4 passengers at the time and it was super scary. My first thought was something large fell on my truck. The noise didn't turn off when I shut down the truck, which was super bizarre. BTW, my truck has 8,000 miles on it so its still new IMO.I got rid of my passengers and drove it immediately with the crazy loud noise. The sound was mind numbing. I decided to go to Eden Prairie because it was the closest. Having been a Ford Evangelist for many years all I can say is wow, what a terrible service experience. I pulled into the bay and they couldn't have met me with more indifference. In fact, I had to ask 2 people for help. The guy who I believe was the manager treated me as if I was bothering him. I had to ask him to get off of his chair to come and hear what was happening. He said I could leave it and they would get to it in a week or so. I told him I have my daughter's wedding this weekend, so I have to have a vehicle. He asked if I bought it there and when I told him I moved from out of state he told me he didn't have a vehicle for me. Coincidence? He did tell me that there is a Ford dealer every 10 miles so I could go elsewhere. Interesting strategy. I was shocked based upon the amazing Ford service I have received in IL, OR, CA and Idaho. We did eliminate the noise by disconnecting the battery. I don't think it solves the issue, but it allowed me to get the heck out of there.While I was waiting for the battery to be reconnected I went into the showroom. The lady at the reception desk didn't look up once as I walked past her twice. No, greeting or acknowledgment. The sales guy in the showroom sat and stared at me, but never once waved, said hello or asked may I help you. Perhaps "Indifference" is what they teach at Metropolitan? If that's the brand message goal, they absolutely nailed it! Here's what I did learn having just moved here. Metropolitan Ford will never be where I take my new truck for service and I will never buy from them or recommend them to anyone. In fact, I may tell this story to many of the 200 people showing up to the wedding this weekend. Do better Metropolitan Ford.
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March 2023 by Anne F.
I normally go to another dealership for service but when my Explorer broke down by Eden Prairie I called metro ford. they got me in the very next day once I got it towed and my husband was blown away he said they gave him the red carpet treatment even though we did not buy it there nor was a regular customer!!! he says if they treat strangers this well he can only imagine what their long time customers get. they fixed it same day - done right 1st time. reasonable bill. this is the place to go if you have ford that needs care on west side of town.
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March 2023 by C J.
I've never been disrespected worse than when I went here to get my Ford Focus "repaired." It wouldn't start (ignition problem). They replaced the switch and charged me $600. Didn't work. They did it again. Still didn't work $600. Then I asked them to look into the problem and do a routine maintenance check (washer fluid, oil, tire rotation, etc.). The mechanic LIED and said he checked all these things. Turns out I caught him lying and he doubled down and lied again to my face. Then the service manager screamed at me repeatedly, said he hated his job and wanted to quit, complained about customers and mechanics. This guy almost threatened me . The most unprofessional and threatening service I've ever experienced. I missed 4 days of work, they never fixed the problem, refused to give me a refund, and raised their voice in a threatening manner. They totally ripped me off and cost me over a thousand dollars plus missed work, plus they lied. AWFUL...NEVER GO HERE!!!
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March 2023 by Daniel H.
my car battery died and I called Metropolitan Ford to let them know and could I bring my car in for service. once again, and for the last time, I was treated as if it was inconvenient for them and was offered no solution. They told me that I could call another garage and maybe they could help. Is customer service too much to ask? I can appreciate that it was late in the afternoon, but to offer nothing is not going to keep customers.
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January 2022 by Josh Hennen
People here are always prompt and courteous. Faissal is always on the spot and very professional. Today I went in without an appointment and in an hour I was out with an oil change and a recall fix I didn't even know about. When we go into Honda, by comparison, its like they hate their jobs.
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January 2022 by RICHARD “Sammy” CASALENDA
I have dealt with Jerry Chapman for years, and he is the only reason that I am a repeat customer.Any questions, or problems that I have, Jerry is right on top of it to come up with answers, or a solution.I highly recommend Jerry if You are looking for a Ford product.
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January 2022 by Marie Larson
I was put on hold and disconnected a couple times. I’m sure these were mistakes. The guy I eventually talked to was very nice and helpful.
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January 2022 by Carol Hagler
I am very happy with their service
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January 2022 by Michaela Lindgren
Good service and quick
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October 2021 by Rob A.
I know new trucks are hard to come by in late 2021, but when every other dealership is offering trucks at full cost, Metropolitan Ford is offering them at $2-5K higher than full price. You can get a better deal anywhere at any of the other six dealerships I looked at near the metro area. You can't get a good deal here. They are trying to skin costumers alive to make more money.
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February 2021 by Zach P.
I purchased a vehicle from this dealership on January 13, 2021. I paid cash for the vehicle. On January 25th I had the vehicle looked over by my local mechanic with whom I've been doing business for 10+ years. They brought several major problems to my attention and advised me that a few of the problems they found would likely cost $2500-$3000 to fix because the transmission and transfer case would need to be removed and then reinstalled. All told they quoted me over $4000 to fix everything that needed attention.This vehicle was purchased from the dealer at a price well over book value and I foolishly assumed it had been inspected and major issues would have been addressed. On January 28th I contacted Mike Nelson, the used car manager via email and explained the situation to him. I requested to bring the vehicle back for a partial refund. At the time I had owned the vehicle for just over two weeks and had put fewer than 400 miles on it. It was in the exact condition it was in when I purchased it. I had even installed brand new wiper blades all around and purchased matching Weathertech mats so it was arguably in better condition than when I bought it.Despite being more than reasonable in asking to return the vehicle and be refunded the the amount I paid less the $500 deposit I had initially put down on it, I was told by both Mike Nelson (used car manager) and Eric Bjorgaard (general manager) that there was no scenario in which they would allow me to return the vehicle for any kind of refund. They offered to "trade me out of the vehicle" if I wanted to buy something else from them. They also offered to give me a second opinion on what my mechanic told me.At the end of the day they continued to hide behind their "no return policy" and only offered solutions that ensured my money stayed in their pocket and/or solutions that put MORE of my money in their pocket. This is a prime example of the "slimy, greasy, smoking in the manager's office old school car business" way of doing things. Most dealerships go the extra mile to ensure their customers have a positive experience at their store so they will come back again and again. This place just wants your cash and once they have it you're not getting it back, period.If this was the last dealership on earth they wouldn't get another dime of my money.
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January 2021 by Michelle McCarty
I was greeted right away upon entering the dealership. Patrick O found the car I was interested in right away and we took it for a test drive. He answered all my questions during the test drive and during the purchase. He followed up with me after the purchase to make sure everything was to my satisfaction. I would recommend this dealership and salesperson.
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January 2021 by José Alfredo López
Excellent service and good treatment...
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January 2019 by Misty Bryant
I'm a little biased but the techs here are great. It sometimes takes a little longer than I plan but it's worth the wait. I have been bringing my cars here for almost 10 years.
