Mattress Firm Eden Prairie is known for its attentive and knowledgeable customer service. The staff, including salespeople like Scooter and Joe, are dedicated to helping customers find the perfect mattress tailored to their needs. Customers appreciate the staff’s patience, professionalism, and genuine care, making the shopping experience enjoyable and stress-free. Scooter, in particular, is praised for his helpfulness, friendliness, and extensive knowledge about different mattresses, including pros and cons, materials, and sales statistics. He takes the time to understand customer needs and works within their budgets without being overly salesy. The store also emphasizes providing a complete sleep solution, including mattresses, bedding, and essentials, with a focus on customer satisfaction. The store offers a Love Your Mattress Guarantee® and a 120 Night Sleep Trial® to ensure customers are happy with their choice. Delivery service is prompt and efficient, with team members like Edgar and Elias setting up beds quickly and carefully, including removing old mattresses. Overall, customers highly recommend Mattress Firm Eden Prairie for its excellent customer service, knowledgeable staff, and commitment to helping customers get their best sleep.
