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November 2023 by Allyson S.
I've always enjoyed this location, the parking is generally easy to get into/out of and this is my preferred gas location too! I will say the holiday season makes it a lot more hectic than I prefer, but that's just par for the course. I really just wanted to give kudos to the front end manager who replaced an item that I had left behind. I still don't know if I left it in the cart or register, but she replaced it without question. Definitely brightened my day!
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July 2023 by Ginger B.
This is an updated review of the Optical Store in Eden Prairie - my first review was based on my early experience. Plus I didn't want my review to skew the overall Costco rating. After I contacted the corporate office, the manager of the EP Costco optical was open to working with me. I was very pleased when I met with her, to learn she'll start from scratch rather than have me keep 2 pair of glasses I don't wear as the lenses aren't right.
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April 2023 by Rob S.
If you've been to 1 Costco, I feel like you've been to them all. I have only been to 2 Costco stores in my life and don't have a very large field to base this off of. This store was clean, organized and had just the right amount of sample carts for my taste. This is too close to my house for me not to shop here and choose not to drive the extra 10 miles for Sam's Club.
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April 2023 by Abdi O.
Bad pharmacy. I don't think they care about the quality customer service. They just care they get paid
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April 2023 by Phillip C.
Fairly busy location no matter what time you decide to shop. Dedicated staff, me being a first time member, the process is clunky. The website gives instruction on how to obtain your member card but the experience is different when you arrive. Overall, you can find magnificent deals and items here. The product that is on the shelves are mighty, I learned that if they don't have an item, they just don't have it. Customer culture is fast paced, when you're in the connecting aisles, move fast and get to the isolated aisles so you can browse at your own pace. Spacious, you'll have room to move around but the amount of people that are shopping along side you can make it feel tight. I will return and see if I experience something else. Fairly busy location no matter what time you decide to shop. Dedicated staff, me being a first time member, the process is clunky. The website gives instruction on how to obtain your member card but the experience is different when you arrive. Overall, you can find magnificent deals and items here. The product that is on the shelves are mighty, I learned that if they don't have an item, they just don't have it. Customer culture is fast paced, when you're in the connecting aisles, move fast and get to the isolated aisles so you can browse at your own pace. Spacious, you'll have room to move around but the amount of people that are shopping along side you can make it feel tight. I will return and see if I experience something else.
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February 2023 by B L.
Bad eye doctor. Good place to get glasses, if your bring in your Eye Rx from a good eye clinic. Does not offer all glasses options, like tinted gradient lens (for sun or driving glasses). But have had good luck with transition lens that get darker in sunlight. Bi Focal lens made to specs (like segment height) are made correctly the 1st time. Very busy store, patience required. I try to visit off hours; if any :)OLDER: Costco Optical Dept. The eye doctor at Costco was more interested in updating my prescription (to sell glasses) than in assessing the health of my eyes. That COSTCO can sell you new glasses. Eye doctor updated my prescription at a cost of almost $200 billed insurance. When driving the car dashboard was fuzzy with new CostCo glasses; Also long distance eye strain after a few hours of use. Old glasses still worked fine. CostCo doctor bumped up the power of the new prescription and made one eye stronger. This caused problems. Finally went to real eye clinc and their prescription identical to my old glasses which had remained the same for 6+ years before going to CostCo. So CostCo just wasted $200+ of my money and insurance $ that paid for the doctor visit but not the glasses.
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December 2022 by Joseph Campbell
Dr was nice, but the nurse working there was extremely rude, interrupting me and just overall not being helpful
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December 2022 by Jacob Stumme
Lady over the phone was extremely rude. Didn’t have the time of day for me. I won’t go back.
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December 2022 by Winston Mullet
Always had a good experience and friendly customer service!
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December 2022 by Jenn Stingl
I wish I could say better things as I came into this with high hopes. I was helped by 3 different people from ordering my glasses to coming back the same day I picked them up to get them readjusted. The staff is completely hit or miss, unfortunately. The woman who helped me readjust my glasses (when I came back in) was quite rude. I don’t know anything about readjusting glasses as I’m kind of new to glasses… so I told her I wasn’t sure how it worked but knew that they kept sliding down. When I asked if one part could be tighter she responded, “well they COULD.” When she looked at the glasses behind my ears she was not at all gentle moving my neck and ears, and I have neck problems. I got two pairs of glasses, so I needed both readjusted. Right when she got done with the first pair, she put everything away without question, even though we had talked about both pair (and both were on the counter). I asked if it was possible to do the second pair and she sighed loudly and said, “I COULD, I guess.” Very outwardly showing her annoyance with me. She ended our conversation by telling me I’d need to “deal with” the glasses falling down from time to time. I told her I understood, but my glasses were literally sitting on the tip of my nose after I pushed them up less than a minute before. I never write reviews, but this whole experience with them has been disappointing :/
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December 2022 by R 937
2021: Ordered new glasses from Costco using Edina Eye Clinic Rx, Glasses and Rx good. Although when I picked up glasses, I was just handed the glasses. No time spent chcking the fit. Disappointed in service!!! Will not buy glasses at CostCo in 2022. OLDER: 2016: Rx from CostCo doctor wrong!! CostCo glasses caused eye problems. The eye doctor at Costco was more interested in updating my prescription (to sell glasses) than the health of my eyes. Bad CostCo prescription cost me almost $200. When driving the car dashboard fuzzy with new CostCo glasses; Also long distance eye strain after a few hours of use. Old glasses still worked fine. CostCo doctor bumped up the power making one eye stronger. Finally went to REAL EYE CLINC and their prescription identical to my old glasses which had remained the same for 4+ years before going to CostCo. So CostCo just wasted $200+ of my money and iIsurance paid for the doctor visit but not the glasses. Costco refused to take any responsibility for mistake, or offer a refund for glasses. May take complaint to BBB. Others have had same problems according to reviews.
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October 2022 by Michael B.
Got to experience a Karen check out person today that would not let my wife check out on joint card. Said I needed to be in the store and pay with my card. She stopped ringing up midway through and told her if I wasn't there they wouldn't allow her to keep going. They then called the manager over while holding up the line embarrassing her. She then thought it was a good time to make chit chat and tell me my wife how she should have her own cheap membership so she could get points on her own. When I got inside they never asked to see my ID to confirm who I was after they made a big deal over carding her and saying my wife's husband need to pay for her. What kind of trash customer service is this?! You make a big deal over all of this and then don't even "do you job" to back up your reasoning for stopping my wife makes no sense. This Karen was on a power trip and it was poorly executed with nothing backing it up.
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July 2022 by Mikhala S.
At the recommendation of a fellow Yelper, I opted to try this location instead of the West End one this weekend - and I'm glad I did!I love Costco no matter what, but more parking and less busy on weekends is a huge plus. And this location has so much parking, I was in shock! I went on a Sunday afternoon and did it to myself, but this location still seemed less busy than the West End one.Same great selection, same unbeatable prices! The usual suspects and my Costco favorites are: Rotisserie chicken, hummus cups, applesauce packets, and samples while I shop :)The line for concessions was a bit shorter at this location when I went, and there were lots of folks taking advantage of the tables there. I didn't get gas this time, but the line looked shorter than the West End one usually is and was moving fast.Highly recommend if you're a weekend Costco warrior and get tired of the West End location business!
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June 2022 by Dominik D.
It's mostly similar to other Costcos. Two things I appreciate are the carts have a slightly different, more kid friendly shape, and the spacing is slightly more roomy.
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December 2021 by Janet Ady
Best Eye Exam I've Had in 25 YearsLet's face it, our eyes are important. I have problematic eyes - near sightedness plus lazy eye. I have gone to University opthamologists, smaller local eye doctors and neither was as good as the testing, diagnosis and plan of action that I received from this eye doctor today. I would highly recommend them, and by the way, they are a great value.