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March 2024 by Jeff Harapat
Have bought parts here several times. Today, I needed a part for a 20+ yr old mower. They had it in stock for 10 bucks!! Staff is helpful and knowledgeable.
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March 2024 by aquariusll24
If you want poor,rude, & subpar customer service then pats is for you.i should've checked pats current reviews & rating before trying to patronize this dump as it's rating is currently 3 stars before submitting this review. No shock there!!**Buyer Beware**
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December 2023 by Christopher and Erin Olson
The guys at Pat's small engine are knowledgeable in on almost every brand of equipment out there for small engines. Whether it's their parts or someone else's they always head me in the right direction to what I need and should be doing with my equipment. Their prices are Always super competitive usually being the lowest, and if they can't get the parts they tell you who can.Cost: A+++Quality: A+++Delivery: A++
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December 2023 by TannerFarms1
Ordered a new Kawasaki FS730V Engine from website. Received confirmation and engine arrived within a week. Was all good, only issue was UPS must have tipped the box as oil was leaking (Labels clearly said This End Up, Fragile, Heavy over 100lbs).
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November 2023 by Al R
I called and a parts person answered the phone quickly. A very friendly and super knowledgeable sales person. I asked if the pistons and rods in the kit were after market of Kohler. He made three different checks and found they were Kohler, he also checked the type, AorB, for my instaltion and gave the right answer, the same one I came up with after checking on my own. I checked prices else where and for oem this kit was very inexpensive. Very happy with **** preformance!
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September 2023 by Phil Rainwater
surprisingly fast shipping for being out of state. got all the right parts and was packaged very well.
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June 2023 by Cierra Holman
Ordered parts online and didn't receive what I ordered. There was no mention online of my parts not being a stocked item, nor was their shipping policy easy to access. After reaching out to the company to try and make things right I was told I wouldn't be refunded any money and I would have to pay for the additional parts and shipping costs. Was hopeful to have a good experience and get the problem rectified, but unfortunately the company is the only one benefitting from this transaction.
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May 2023 by Cierra Buurma
Ordered parts online and didn't receive what I ordered. There was no mention online of my parts not being a stocked item, nor was their shipping policy easy to access. After reaching out to the company to try and make things right I was told I wouldn't be refunded any money and I would have to pay for the additional parts and shipping costs. Was hopeful to have a good experience and get the problem rectified, but unfortunately the company is the only one benefitting from this transaction.
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May 2023 by Randy Dengler
Purchased a rebuild kit over the phone being out of state ($500+). Told Josie that this might be a premature purchase as I didn’t fully tear the motor down. Asked if there was any fees to return, and was told I have to eat the shipping. Now trying to return, I’m being charged a 20% restock fee and Josie says she told me (lie). Manger was rude and I put on hold and passed around to 3 different people who none of which could make the transaction correct. DO NOT BUY FROM THEM!!!
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May 2023 by Steve Allen
Recently ordered a deck belt for my Toro Titan HD. Received the belt in a couple days and it was the exact belt that I ordered. Shocker! Can you believe it? Great service, got it fast, and I got what I wanted! Love these guys.
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March 2023 by Walt kimler
I bought an engine rebuild kit from pats they sent me the wrong pistons in the kit.but he ended up making it right. all it cost me was a return shipping and the difference in the price of the parts which I can't complain about that. all in all I'm satisfied with them
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March 2023 by Justin King
I just want to start off with I would take the poor reviews with a grain of salt and I just read pretty much all 154 of them. I ordered a rebuild kit for an FS600 late afternoon on the 16th of march and 48 hours later I've got 24 different parts some multiples of, in individually wrapped OEM Kawasaki parts packaging with all their markings bar codes etc sitting next to me for a price I don't want to say because I feel like I wasn't charged enough and I'm 1400 miles away. I have not checked fitment yet but I will tomorrow and I know if there's an issue Ill make a phone call and it will be fixed as I've used pats a few times now. The poor reviews sound like people that had engines possibly already oversized didn't know what engine they had what parts to order or how purchasing shipped items works in general. Pats takes serious time out of the rebuild process by offering these kits to independent shops, that time doesn't just go away, pats is putting in that time. Thank you!!!
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March 2023 by Beatrice R.
took our snowblower in because it didn't blow snow . repair man was told problem he looked at it and even asked us if we replaced paddle because it wasn't right told him we just purchased it second hand and haven't done anything to it. He said we will go over it and let you know. next day they called and said it was ready . was told they replaced belt and adjusted rpm and snow tested and was working perfectly. went to use it next snow two weeks later same problem. took it back they didn't do anything for a week because they said repair man wasn't with them any longer and new guy hadn't showed up yet . finally they called and said that the paddle needed replacement cost of 140 to 170 plus labor again mind you we paid 9 dollars for belt and 90 dollars labor to put belt on and now wanted to charge labor again . i know that it doesn't take a hour to put on a belt so feel that if they would have replaced the paddle and belt at same time we wouldn't have to pay double labor. all I said as leaving after picking up blower was I should have lis to reviews 99% bad . we did not have them fix paddle . Horrible customer service
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February 2023 by Jeffrey Landers
Wrong gaskets were sent with a kit I purchased. I called the company, and since it was past 30 days they were unwilling to make this purchase right. Very disappointing.
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January 2023 by Gerald Bernhardt
New to the area, I call Pats Small Engine to see if they had parts for my Tecumseh carb, like the needle and seat, they said they did, so I went there and took my carburetor along and asked if they had time to install the new parts, which they did and also found out that the float had a hole in it, so they installed a new float also. Got back home and installed the carburetor and fired up the engine and runs like a new one. Highly recommend this business, friendly staff,
