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February 2024 by M Satriano73
This is the most incompetent group of people working in one place. They give you horrible service and tell you they don't have a time machine to go back in time to fix the issue! That's from the actual store manager. They wouldn't let us start our service until we brought back the box from the previous tenants. Are you kidding me right now. The tech had to ask us for help and still didn't set it up correctly. All the while all they kept saying is give me a goodreview, even though non of us have any clue how to do our job.I recommendyou ru. Run away fast,
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January 2024 by Gm Roadside Locksmith Minneapolis
Good customer services
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January 2024 by Eric Guelcher
Went to return the modem after an upgrade was sent by mail. Of course, it was not as easy as walking in and dropping it off. They asked what I came in for, then took my name and told me to wait. After 15 or 20 minutes, they finally called my name. It took a few seconds for them to scan the UPC code and authorize the return, crazy that I had to wait so long for a few seconds of work. Of course, they tried to sell me a cellphone plan, which I am sure is the reason for the wait. Very annoying to be treated like my time is not valuable.
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January 2024 by KJ B
Manager, Todd, was dismissive and unhelpful. I was told to port my two lines with another carrier and then come back and they would grant me and my son a phone deal. However, once we did that and came back they said my account was now flagged for too much activity and would be locked out of any promotion for 6 months. Even though they told me to do that. My credit score is 745 and we went to this store 6 times to finally be told to leave. Zero stars for xfinity. Big business wins again.
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December 2023 by Hiltron Rey
Horrible service ; Henry needs re training! 2023 and we still experience racism , specially at an internet store.. smh I’m sorry but this guy ruined my experience 100% on Black Friday to say the least.. lucky I need internet bad or I would for sure do business somewhere else ! I wouldn’t be surprised if he kicked my modem in the back room where no one can see , I’ve never seen some one in such need of a customer service course..
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November 2023 by Joao Aguirre
My experience was very pleasant. When I came in they attended to me very quickly. The customer service was quite professional, Hunter is a worker who helped me a lot, was efficient, and explained to me in my language (Spanish), which he knows excellently.P.S. They should raise Hunter's salary, he is quite professional and works well in his position.
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November 2023 by Terry Miller
I walked in Eagan Comcast this morning October 29 expecting a long wait in a not so nice place. I was greeted by Chris on my way in and he was able to set up a tech appointment for me in about a minute! Imagine my surprise. Thank you Chris.
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November 2023 by Geri-Jean Huie
I wouldn't recommend Xfinity to anyone ever!!! I live in Hastings and I have for about 4 years and I can tell you that they are the worst. I have to restart my modem at least 2x a day everyday. When I call to talk to someone it's always someone not anywhere in the US which I am fine with but then they say they will change my plan or have an appointment made to come out and no one comes out and nothing gets fixed. I wish there were other internet providers I could use in this area. I would give it zero stars if I could.
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November 2023 by Patricia Marcou
This is a great place to go for Xfinity customers. They were very knowledgeable and helpful. Many different kiosks open for helping customers last Sat, so there was not a wait.
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October 2023 by michael s stewart sr
Some questionable business practices from their upper ranks. Workers need to be paid more.
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August 2023 by Pat A.
Well, I have no problem waiting in line during a busy time. I waited for an available rep, about 30 minutes, which was in line with other folks. What ticked me off ( and I voiced my concerns) was a man was put in line ahead of me. Apparently he was well known to a man (manager?) and was moved ahead, even though he came in 15 minutes after me!!!. This gentleman stopped to chat with me and didn't understand why he was put ahead in front of me. He said he even saw me there waiting when he came in. Again, no problem waiting, but of your staff checks everyone in on an iPad, getting out of order was deliberate and not appreciated. Having your staff cover this slight by saying, "it's a bit hectic" is insulting and extremely poor service. Only reason for 2 stars is I was able to complete my business. Place and service suck!!!
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June 2023 by Shereen Evans
I learned that this store in eagan is a 'real' xfinity store and I had a very pleasant productive time there and I will be going back again and again (not the 'so-called') xfinity store in west st Paul-- that 1 is a franchise and they have not been trained like the people in eagan, they weren't helpful at all and didn't know what they were talking about where as because the eagan store is a 'real' store and they have been properly trained... eagan will always be my choice for fantabulus service
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June 2023 by Megan Stofferahn
One of the managers, Brandon, is absolutely wonderful. He did everything he could to save us money with our plan. 10/10 would definitely go back again!
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June 2023 by Sexy D
I forgot her name but she was so helpful and gave me a good deal on my internet I’m a happy customer ?
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March 2023 by Cindy Feickert
The second time I came there in one day the gentleman that was there was very kind and very helpful the equipment however did not work when I got home so we needed to use a technical person the technical person came out and they were fabulous so just want to thank Xfinity for their great customer service
