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March 2024 by Yulia K
What an incompetent service, every step of the way. Had an overnight package with signature required. Stayed home all day to receive it. The driver did not come up to the apartment, didn't call for me to come down, simply marked it as unable to deliver and now stuck waiting for next business day to pick it up 40 mins from my home. Completely impossible to reach anyone via customer service number. Horrendous experience with UPS every time.
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January 2024 by Chris Flaherty
UPS sucks. They don't even try to deliver the package and just leave the dumb tag then lie out their teeth about when you will get your package.
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January 2024 by Greg Frederick
I drop packages at this location often. Very friendly and helpful employees.
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January 2024 by Steve Wesley
Friendly and efficient!
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December 2023 by Cameron Gapinski
If you want your packages delivered to the wrong town multiple times over multiple months this is the terminal to have your package go through. Staff is extremely unhelpful and unprofessional. Went in twice and they said they would give me a call with more info and nothing. All packages were valued over $200. Tired filing a complaint about the driver since it was the wrong town and every time “the person that’s does that isn’t here right now”
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December 2023 by Allison Anderson
While tracking was accurate and package arrived as expected, I am disappointed in the manner of delivery. The package required a signature, because it was an expensive electronic item, and the delivery driver did not knock or ring the doorbell, and simply left an expensive device on the side porch. They also provided a "proof of delivery" image that was clearly the floor of the truck with no package in sight.
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December 2023 by Rika Lindsey
Applied/picked my schedule for 3am-9am. Soon as you get there, they hit you with different start/end times remix so I hit them with mine .... ??✌?was gone in 3 days. No point wasting my time or theirs.
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October 2023 by 3d home Designs
My child is disabled. UPS is against disabled workers. My son is Autistic, this was his 2nd week there. They had a 10 minute break, the bell rang, but my son had to go pee. He went pee. Due to arriving at the conveying belt after the bell rang the fired him on the spot. Marcel is his name. UPS is not disabled friendly. There should be more support in place for disabled people at UPS. He showed up daily, worked hard, he loves to lift and is strong. Yet without warning, they fired him on the spot. UPS is terrible for how they treat Autistic disabled workers.He was looking forward to a life career here and had the mindset that if he worked hard he would excell. Pretty mean, bad management. Escorted a disabled person immediately out the building with no ride, left in the dark parking lot.
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October 2023 by Twins Fan
Workers in this center are incredibly rude, incompetent, unprofessional, and disrespectful. They're way overpaid in accordance to the quality of service they provide. I'll be using Fedex from now on.
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October 2023 by Drakulian
The correct hours are 8:00 am - 6:00 pm, M-F due to being really short staffed, according to site manager Tracy.UPS Customer Center in Eagan is NOT open from 8 am to 8 pm M-F. They close at 6 pm. The guard at their guard's shack laughed in frustration and said that UPS customer service is CONSTANTLY telling customers wrong hours that end up with customers driving miles out of their way to get packages when the place is closed. This is epically bad business practice.The correct hours are 8:00 am - 6:00 pm, M-F due to being really short staffed, according to site manager Tracy.
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October 2023 by Kevin Golla
Very helpful with Amazon product returns. Note that this place cannot accept Amazon returns that are too big for a packaging envelope. If the return is too large to fit in an envelope, the customer will have to purchase a box for the return due to the limited capacity of this facility. Employees are very friendly and helpful.
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October 2023 by Paul Anderson
No longer a customer service center. Thank you for wasting my time and making me miss the overnight shipping. Here's a thought - update your website and your Google business page so that the information is accurate!
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September 2023 by Roak Larson
The worst possible experience I've ever had for customer service. I've never felt the need to leave a review for any places good or bad. For me to waste the 5mins to write this response hopefully conveys the level of animosity I'm feeling at the moment.
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August 2023 by T. Peterson
Delivery text messages as well as information from customer service agents overseas state the 555 Oppherman Dr. Retail facility is open until 8:00 pm. However, when I arrived at 7:00 pm, the place was closed. A paper sign posted on the door says they have been closing at 6:00 pm as of 02/27/2023. Never again. UPS is not the customer-centric business it once was.
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August 2023 by Shan Lines
I had a package that was supposed to have been delivered today, which required a signature. I wasn't home when they attempted to make the delivery, so I contacted somebody in customer service and they requested a hold for pickup for me, but they explained that it had to be picked up today. I was told I would be contacted by somebody at the 55 Opperman Drive location in Eagan Minnesota when when I could come pick up the package. I checked the website, where it was stated that this location closed at 8:00, so I drove out here at 7:15 so I could be ready when they contacted me. When I arrived, there were signs on the door stating that effective February 27th, this location would close at 6:00. Numerous people drove up to drop off packages and they experienced the same thing, they did not know that it was closing 2 hours earlier than the website stated. I finally got a hold of a live chat, who explained to me that the hold for pickup had not been confirmed and I may or may not be able to pick up my package on Monday or, I may or may not have the package delivered to my house. It it might be a good idea for the people responsible for the website to note the change in hours.
