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September 2024 by Carol Koeppel-Olsen
Grumpy about returns. I waited them out and they finally took it.
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June 2024 by Mang V.
I did not have a plesant customer service experience. I sat on this review 24hrs before submitting. But I want ppl to know not every customer was provided with exceptional care like how good reviews are.
I called the store 2x before driving out 50mins one way to Eagan. Nobody responded. It was mid day when I called. So I decided to go after I got off work.
I get there, not as busy, the staff lady did not even greet me as she walked by me as I entered the door. I had a online return hoping for an even exchange in sizes, was told I would be charged $14.99 in additional. She claims my online purchase is higher, and I only reduced it by using coupons. So I am now paying you for your store coupons I used online? It's ridiculous, buy online to bring to the store to lose the coupons to pay your store more money? I most likely lost the coupons saved at this point, by paying more.
The lady gave me cold body language at this point, I was very frustrated and embarrassed bc I was not getting help. She was only answering questions with yes/no responses. She treated me like I was such an invaluable customer, pointed to where I need to sign for my charge, while I was reading my receipt and felt hurried out the door.
Could they have answered their phones and saved my drive time to the store?
Could she have tell me beforehand that I would be charged 14.99 for price adjustment before all this happened? I mean she took my phone and sawy online receipt. She knew it was going to be an online exchange.
What's with this price differential online, in-person shopping anyway? I am saving you shipping money bc I'm here in person. If I was any more upset at that point, I would of taken my shoes back and called for a shipping label and made more work for your company to send out another pair of shoes. But instead of even exchange, the customer gets charged. Next time, I know. Ship it back the same way I got it. Common sense gets lost. Just frustrating! ?
Most likely will never go back again.
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April 2024 by Todd Blom
Great experience today . Thank you.
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March 2024 by Melquiades Torres
Excellent place
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March 2024 by Thomas Machtemes
Great customer service
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February 2024 by Steven B.
Went to this store for the company's new "slip on" shoes. While they are pricey as hell they are sturdy. Being a disabled veteran got me a 10% discount, and they are running a sale whereas you buy one pair of shoes you get another pair 50% off. With the discounts applied my price was $107.00 for two pairs of shoes. Regular price would have been $140. Employees were helpful and courteous.
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October 2023 by April Hernandez
Great place to buy shoes
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September 2023 by Patricia Molina
Excellent customer service from Mechelle, very kind, respectful, attentive to my needs and very empathetic. Thank you for your service and willingness to help.
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September 2023 by Brad Wetzel
Well stocked lots to chose from like my new shoes
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June 2023 by Doug Bailey
Truly pleasant and helpful lady, determined my size, directed me to the shoes I was looking for, and completed the transaction, no muss, no fuss. The shoes (Slip-Ins) are soooo comfortable...I don't have words.
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February 2023 by Conswelo Wheeler
staff wasn't really helpful... find what i was looking for but they didn't have my size
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September 2022 by Kingsblessings llc
Service was good. Don't hate/love the Product just yet. Still undecided but to be fair have only worn them a few times.
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September 2022 by Navin Dhandapani
Zero stars if possible. I had to wait 30 mins to return a defective item. Careless approach by employees there. Never would buy here anymore. Worst customer service!
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July 2022 by Yvonne Schlichte
Looked more like they were closing. Lots of empty shevles
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May 2022 by Shauna Valdez
The two young ladies working were patient and accommodating when helping my husband and I figure out how to use our online coupons.
