Proozy

Most Recent Comments

• January 2024 by Adriene Cartwright
  Scam! You will not get your order but they will keep your money. They do not respond to any messages. I've been trying to get my money back for over a month now. I just submitted a report to the BBB. ‼️Buyer Beware‼️
• January 2024 by Nikki Bellock
  Good lord, it took two months to get to me. Missed the occasion for which it was intended and when I tried to cancel they said no and then when I finally got it and tried to return it they are charging me 8.99 for their error. Additionally, the online return form is erroring out but they direct you back to the web returns page each time. I’m furious.
• January 2024 by Renee Welch
  Full order was never received after more than one month. Customer service has does not have a number to call and email rework se is automated about how busy they are. I do not recommend!!!
• January 2024 by Pam Marsh
  Got a North Face jacket and the logo was croaked, no tags. Amd has an awful small. Never again!!!
• December 2023 by Chris Brylewicz
  I used Proozy several times. Up until recently, I never had an issue. My latest and likely last purchase from them was a 2 for 1. I ordered two half zip-ups in different colors for the price of 1. Funds were withdrawn and the order was as clear as can be. A single item was sent. I inquired a couple of times and even completed one of their surveys commenting on the issue, but have not gotten a single response and it likely has been around a month at this point. They're receiving two stars because, in all fairness, few older purchases went without a hiccup. My guess would be that they're an ok seller if there aren't any issues. As soon there is a problem, they're either unwilling or ill equipped to deal with it... or both.
• December 2023 by Zenobia Jackson
  This site is a scam and should be reported for fraud. Do not place an order because you will not receive your purchase and the company does not respond to inquiries. Read other reviews. This is a scam site.
• December 2023 by Mandy Stone
  Made a purchase on Nov 14th. Order confirmation was sent. Allow up to 10 business days to ship.. Yea, it’s now Dec.6th. My fiancé didn’t get his birthday gift and my child didn’t get her coat she wanted/needed. I’ve made attempts to contact via email. I’ve received no response. They will send you a TON of promo emails though. They even sent me a survey and I rated terribly and told them why. No one has answered that either. I’ve been in contact with my PayPal but that’s going to take time of course! This place/site takes your$$$ and runs! BUYER BEWARE !!! First time buyer and LAST time buyer!
• December 2023 by David Robinson
  My experience is similar to other recent reviews. Placed an order (3 items in my case), never received anything after multiple weeks. Needed to call to get information. At that point they refunded me 2 of the 3 items (customer service told me they were unavailable to fulfill my order). They asked if I still wanted the 3rd item. I said yes. Now multiple weeks later I have not received the 3rd item either. I will need to call again to get a refund for it as they do not refund promptly on their own. Therefore, this company is a waste of your time because you have to get lucky to get an order fulfilled. Keep in mind you will need to put in effort to get your money refunded. Emails take multiple weeks to get a response. Calling is your best option from my experience.
• December 2023 by Angel Castro
  I ordered 4 items on 11/7 and have yet to receive the order, almost a month later.. The items were shipped on 11/8 and the last status on the tracking number is that USPS is waiting for the package from a third party carrier as of 11/8. I have called customer service numerous times and emailed their support 3 times and left many messages on their message chat on the Proozy website. I have yet to receive any replies or phone calls from their customer service. I finally called my credit card company to dispute the charge. Proozy used to be reliable on my prior orders and were responsive in their customer support. They no longer are . Stay away. Do not buy anything from Proozy if you don't want to have this experience this hassle and waste of time. Read the other google recent reviews, many are experiencing the same problem as myself .
• December 2023 by Anita Falcon
  DO NOT BUY! Purchased 2 items back in October. It said 10-14 business days. 16 business days went by and I checked on my items and they weren’t even shipped! Contacted customer service several times with no response over the last 2.5 weeks. Now I’m here leaving a review. I will see how I can go about canceling my order.Tried emailing again and even calling and no answer and no call/email back. Customer service is pointless. I will write on many sites to not shop here so they don’t get scammed like I did.
• December 2023 by Deidre Owens
  Have ordered from Proozy before and received the items in a reasonable amount of time. This last order on November 14 was never shipped, as reflected on their site. It is now December 5th and after numerous calls and emails, I have yet to receive any response. I have been issued a credit from my credit card company.Proozy, you have a good product at a good price. If there are internal issues, deal with them. It's much harder to get a new customer than to retain one you already have.
• December 2023 by R L M
  This is by far the worst place to buy from. They will take ur $ and won't deliver the product. They will not answer emails or voicemails left. So you pay, but don't receive the merchandise. I have filed a complaint with PayPal and will be filing a complaint with the BBB.
• December 2023 by Rachel Garza
  How do you give zero stars because that's how many f's were given.Reviewer David basically described what I went through. Except when they finally responded (25 days later), they gave me a pile of excuses from "influx of orders" to "we are moving warehouses to serve you"...Ultimately, once I told them how unacceptable it was they just canceled my order (which was suddenly and surprisingly to them "no longer in inventory) instead of making it right. I feel in my heart this place must be a scam.PLEASE DON'T WASTE YOUR TIME OR MONEY BECAUSE THE DEAL IS SO GOOD.(TOO GOOD TO BE TRUE, legit.)
• December 2023 by Christopher Thornsberry
  Scammer buyer beware !!! I Never received items!!! I contacted several times no response. Can't get a refund. Did not receive items order over 30 days ago. Very upsetting!
• December 2023 by David V
  In my opinion, they do not have the products they advertise. My orders were marked “ordered” for several weeks, but not shipped. Even after an order was marked, “partially shipped”, I could not get any tracking details. I reached out to customer service several times, no response (phone and email). I finally was able to cancel my orders for a refund. Proozy was a complete waste of my valuable time.