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February 2024 by Michael Muilenburg
Great experience with kitten adoption through shelter partnership with PetSmart. The staff was so helpful and walked me through the paperwork.
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January 2024 by Dan Paul
I only wish that they had more cat toys....
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January 2024 by Debbie Burke
I brought my dog like I always had up to be cut and washed. I've been bringing him for year's and all of a sudden this other girl that was going to cut him said she was gonna up charge me a extra half hour which he takes 3 hours or a little more anyways. Thats why they charge a fortune for a 65 pound dog! because she felt a little matting on his back end, and at the bottom of his back leg, which he's always a little matted there. My dog is a sheepadoole, they should say the will charge more with a medium hair dog! That's why they charge more for big dogs since it's almost with tip almost 200.00 He had burs from summer and, still it never took any longer. Now all of a sudden they start up charging on him. Then when I said then just shave him again they said they were gonna charge more because it makes their razors go dull quicker.The manager was gonna fix it even though he only felt a mat at the back end. So my appointment was for 1:30 and all of a sudden they tell me they aren't doing it because it was 10 minutes after! NEVER AGAIN SINCE THEY CHARGE WAY OVER A HUNDRED NOW!
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January 2024 by Rose Hoye
Nice staff, very helpful and informative. The staff continue to treat my dogs well and my dogs like going in.
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January 2024 by Gosha NIKI
I could not even imagine that my Spitz will be so disfigured by the groomer's haircut.I can say that the master has absolutely no skills in his work.The whole family is in shock from the haircut of the pet.Not only is it very short but also shreds are shot, not even.Horror!!!!Our handsome after a visit to the groomer has the appearance of a stray pet.The whole family is horrified and spoiled for a long time mood.Remained one absolutely short undercoat .Will grow normal hair is a painful question now for us.
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November 2023 by Nina M
they obviously don't care about their animals. the fish are kept in far smaller tanks than what's recommended for them. i can't trust a store that doesn't practice what it preaches. the bettas are the worst by far, they are in very small cups with no heating, water circulation, or space to swim. it is inhumane and makes visiting this store very depressing. i will not be shopping here again, because i hate knowing i'm giving them my money so they can use it to abuse and kill large numbers of fish.
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November 2023 by Theresa Jurisch
Love our experience with puppy classes, drove from 30 mn away, just to take classes in store here.
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October 2023 by Jen M.
Friendly employees. This location has definitely progressed these past couple of years. Will keep shopping here.
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October 2023 by Alison Johnson
Helpful workers!
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October 2023 by Melissa Ozment
Just got my pup back from her grooming. She is scooting across the floor every time she sits. When I went back to make sure they had done her anal glands, they said they had, rather than be honest and admit they did not do the anal glands at all. This is the second store that has dine this. If the groomers aren't trained to do this, or just wont do it, then take it of the description. Also had to wait past her appointment time becuz they scheduled badly.
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September 2023 by Wes S.
I brought my dog in to be groomed at the PetSmart on Promenade in Eagan. All in all, it was terrible. He's got a lot of bumps and they nicked a couple. It's a little disconcerting when they call and say "I was able to stop the bleeding." They didn't cut his toenails, because they couldn't get him to sit still. But the worst part, really is, his haircut looks terrible. His whole body and snout are very short. They left the hair on his ears very long. He just does not look good. My regular groomers out on maternity leave. I chose Petsmart because I thought it would be quick and easy. I'm really sorry I did.
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July 2023 by Greg Larson
I refuse to give a chain store better than three stars for pet stores. It's clean it has what you need and it's destroying local fish stores. These places shouldn't even have fish departments or reptiles. I asked for an air stone, the fish person said "what's that".
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July 2023 by Sheree Yang
Booked furminator bath and brush for my dog along with add on furminator luxury which includes “Premium low-shed shampoo, FURminator de-shedding solution to help reduce shedding up to 90% as well as nail trim & grind, teeth brushing & breath freshener, premium brightening face wash, moisturizing paw & nose butter, premium cologne spritz, and bow or bandana.“ apparently was told they couldn’t work on my dogs nails but they wouldn’t give me a refund or even a store credit. Instead was told my dog needs to be given a sedative in order for him to get his nails trimmed. If you take care of pets and your first solution is to give the pet a sedative, you should not be working with pets. Also did not get a bow or bandana even thought I paid for the luxury. Came home and my dog still stink. Not worth the 85 dollars I spent. Do not book your grooming here. Especially with Rhys. Never had this problem before, and this was a complete waste of money this time around. Went home pissed.
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July 2023 by Rogelio Aguilar
Love this petco. Close and where I purchased 90% of my fish and tank accessories. Great prices and fish are always healthy and Awesome.
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July 2023 by jayakrishnan h
If you want a good grooming service, select Christina from this eagan petsmart grooming saloon .. she was very good and we had our golden retriever grooming yesterday and she did a remarkable job , especially we had not so great experiences recently…
