-
April 2024 by L337EE
Service was poor. Did not inform groom that my size was no longer available. Assistant manager sounded as though he didn’t want to make shipping effort to their store to make it available for me to purchase. No messages for 4 days even after I provided contact info. So I called. Manager didn’t know the update too. Gave my information again. Still no update for the next few days. Contacted them again. Told me they couldn’t do it because it was under the amount of pants in order to ship to their store. So now we’re on a pursuit to buy another pant and the other groomsmen has to return theirs because my size wasn’t available either online. Went to go pick up my vest the next few days. Staff didn’t bother to ask me if they could help and just looked at me. I had to ask if they were available to help, since all I needed was a pick up. Understandable that the lady was tied to helping the family that was already still trying on some clothes, but the gentleman didn’t even look at me afterwards. I wasn’t in a rush and even told the both of them that I can wait, standing behind the family, but didn’t want to look as though I was shopping around when I intended to pick up an item only. A third person had to come ask me what I needed. I would say communication is key with updates, for when I was shopping for the pant. Eye contact and communicating to me than just talking to each other and leaving me stand there awkwardly when I asked if anyone was available to help, when I was picking up my vest. Simple gestures would’ve been nice. I’m not expecting to be treated like a king. Just some respect is all. I could’ve just shopped elsewhere, but was under the groom’s style for the wedding. Judging from other reviews on here, I won’t be going to this MW location if I have to shop at one again.
-
April 2024 by Scott Tribbey
I’ve been to this Men’s warehouse four times in the last twelve months between looking for a new suit and picking up rental suits for weddings. I’ve found that this store is well maintained and has selection similar to other stores, but the service is inferior and the main reason why I am giving 3 stars. In 3 of my 4 visits the employee I’m working with is fine and professional, but I overhear other employees saying inappropriate things about each other or other customers. I did have one visit where the employee was very helpful in getting me fitted and had expertise on fit, style etc.To MW’s credit, in each of the three suit rentals transactions Ive had, the size has matched what dimensions were put in and the rentals have always been clean and not missing any pieces of the rental. This positive aspect contributed to my 3 star ratingCandidly, the only reason I would use MW again for a suit rental is because I don’t trust online suit companies to get my dimensions correct and MW has been consistently good in this respect.I recognize that it’s hard to find and train good employees, but my recommendation to MW Eagan would be to find ways to incentivize their employees to behave more professionally while in their store.
-
March 2024 by Kyle
Went in for a tux rental fitting. I booked this a month prior over the phone. They lost or forgot my confirmation and was rude to my groomsmen and myself upon arrival. Thinking they were ambushed by a big group fitting when it should have been in their books. It wasn’t until I reminded them of my appointment and they FOUND it, that they corrected themselves. They got through my group efficiently but the long haired, blonde skinny male employee was rude to some of my groomsmen. I won’t be using this location for any future purchases. Very unprofessional.
-
March 2024 by Miku Fan USA
I dropped in on the Men's Warehouse in Eagan because, shocking, I need a new suit, and also a new pair of shoes (so I was visiting the DSW next door, haha, killing two birds with one stone).The MW is extremely convenient to both 35E and 494 in the newish Eagan Commons area. There is an enormous parking lot out in front of the store/strip mall.It is a very large store, with many suits available for purchase or rental. Beth, the manager of the store, was SUPER helpful and friendly, and showed me around the store, spending as much time with me as I wished.We discussed the options for a new suit, and concentrated on a tailored, made-from-scratch specialty suit for me. There's a range of pricing, and fabrics. All starting at around $1,000 for the made-from-scratch. Tailoring is available, with about a one month turn-around. I was impressed that the custom suits are "built" in the USA, somewhere out on the East Coast. Great!The store offers extensive rentals too, and clearly this is where a lot of their business comes from (proms, weddings, etc).Although I have decided to go in another direction/store for my business suit needs, Men's Wearhouse in Eagan was a close second for me. Close, convenient, excellent staff, tailoring options, and price.
-
March 2024 by Sarah Brandner
Had great experiences in the past with women employees - but the gentleman working tonight had zero interest in helping. He was incredibly rude, talked down to us, made my son feeling insecure about his body and basically refused to help us.
-
February 2024 by Connor Lynch
We got a great experience with this place- our whole family got fitted for a wedding. Justin was patient and extremely knowledgeable about everything and helped us quickly. Getting fitted for weddings is stressful but this place will get you right.
-
February 2024 by Christian's Lum
I get my tilts t i l t s. Love my hats are all half price right now too. They're usually $70 I paid 35 and they've got some that are under
-
December 2023 by Skip Schaeffer
Stopped in for some info on a new sports coat and pants. Got some great info from very friendly and helpful associate. Store clean and tidy.
-
October 2023 by TJ
Tried to bring a suit that I purchased from MWs to get tailored--- A suit I have never worn. I actually purchased two suits and spent well over 700 dollars on the both. Today the store representative only wanted to know if I had recently had the suit dry cleaned (despite never being worn). Being I had not, he was not interested in even discussing the tailoring, timelines, etc. He did not bother to look my info up, ask my name, or have any interaction with me. Basically his goal was to usher me out and not add more work for their staff. I could have respected that, had I not been treated so rudely. I don't believe I will be going back.
-
October 2023 by Dawson Rodriguez
Went in cautious with some of the bad reviews - needed a new suit for a wedding I’m in. Steiner hooked me up! He was professional in assisting me and getting me into something I’d love. Great experience!
-
October 2023 by Steven Lovett
I have a larger neck and long arms and decided to last-minute shirt shop here. I was in and out in 5 minutes with something that fit perfectly. Highly recommend for dressing needs.
-
August 2023 by Scott Danielson Real Estate Agent
Great service every time I go in! Cody saved the day with a quick fix on a rental tux!! Safe to say the bride is very grateful for Cody and the Eagan MW team.Appreciate your help, Cody!
-
May 2023 by Dequan Wilson
Walked in and was immediately greeted by Brady who was very friendly and easy to work with. Not only did he make excellent recommendations for what to get, he went above and beyond to make sure I was 100% satisfied with what I was purchasing. Didn't feel pressured to buy anything as his only concern was making sure I was taken care of.
-
May 2023 by Matt Erickson
Stopped in for just a quick measurement because I didn’t have my current size and Natasha was wonderful. I wasn’t buying/renting a suit through them, but nonetheless Natasha immediately and professionally took my measurements. Couldn’t be happier with the service from her, next suit I get will be from here!!
-
May 2023 by Amanda Dee
I’d add zero stars if I could. We’d previously purchased a custom suit from this Men’s Warehouse for my son. He just wanted a white button down and navy tie for prom. After waiting in the front of the store for a good 5-10 min and never being greeted, another couple came in after us for a pick up. At that point a worker finally came over but to help the people who just walked in. I was shocked. We left to go to Macys. Avoid this location and don’t waste your time.
