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November 2023 by Alexandra Henry
Super helpful! Very pleasant! Will definitely go back when we are in need of another mattress!
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November 2023 by carol Nelson
The gentlemen who helped me was great-In and outOnly buying a double for bunk beds for grandkids but he made it so easy and so did synchrony with 0%Thank you
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October 2023 by Mariah Vessel
I really needed to pick up a purple brand mattress SAME day as I live an hour from the metro now but had some business out here. This business was the ONLY business in the metro that could do it for me on a Thursday. They were amazing. They have a 4 month sleep warranty. I am very excited for my mattress and a special thank to Cody at the Shakopee location and Bobby at this location!
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September 2023 by Loren Hollatz
Sam was great to work with, he was very in tune to exactly what I needed, thank you
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August 2023 by Nancy Hayes
I was very pleased with the entire mattress shopping experience. Bobby was so helpful and courteous. Give that young man a raise! I will definitely recommend Mattress Firm and Bobby to my friends and family.
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August 2023 by Barbara Mayou
Alecc was fantastic!! Best service ever. He helped me get a bed for grandmother and the process was so easy. He took great care of us
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July 2023 by Colin B.
They told me "fill out the form and we'll see how much you're qualified to finance" or whatnot.. so I fill out their little form, and guess what. That was their credit card application. NEVER ONCE did they tell me anything about a credit card. So now I have a mattress firm credit card. I had it cancelled before i even left the parking lot. These guys will do anything for a sale. Do not DO NOT go here they claim they'll take care of you.. (as long as you line their pockets) 0 stars..
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July 2023 by Julie Nixon
Matt made it so easy to help us find a mattress at a great price! We didn’t buy just 1 but 2 different types. Thank you!
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June 2023 by Bryn Moe
I casually walked into mattress firm just to get a couple questions answered and Matt helped answer all of my questions! He showed me a couple good options for a new mattress and I told him I had to speak to my husband about it and that we would be back soon. I brought my husband in that evening and tested out the different options and ended up purchasing a great mattress for a great deal! We are so excited and so happy with the customer service that we experienced! Thanks Matt!!!We had it delivered two days later and the delivery went so smoothly! They even took our old mattress.
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June 2023 by Tina Ryskewecz
The salesman was very helpful and knowledgeable in what mattress would be best for my dad. I needed the mattress delivered fairly quickly and they were able to schedule delivery in a couple days. The delivery guys were fantastic as I was a little behind schedule and they waited for me. Put the adjustable bed together and got the mattress on it as well as showed me how to use it. Everyone was very professional and friendly. Highly recommend Mattress Firm.
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June 2023 by shelby childs
Mason was great! Came in looking for a king bed and he hooked it up. Sheets, pillows, the whole 9 yards. He explained everything well and we really enjoyed learning from him how to get a good nights rest. We highly recommend Eagan mattress firm and will refer others there aswell!
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June 2023 by Isaac Aguilar
05/20/23 Showed up at 10:30 am when store should have been open by then. Doors were locked, didn’t see anyone inside so I called and no answer. Which is fine, I thought they were closed so no big deal… but read on. Drove around to multiple mattress firm looking for product I wanted (online it showed this store had it) I told someone at the Apple Valley location and they helped me look in their system and found what I wanted. He told me it showed one at the Eagan location so he called and someone actually answered. I told them I went there first and no one was there. When I showed up 2 men (20-30 age range) were there with Nintendo switch and PlayStation controllers out on the desk. I understand it’s a boring job especially early morning but did not look professional at all. Their attitude showed that I was there interfering with their leisure time, especially the skinnier man with glasses. Not very welcoming.The Apple Valley location was very professional and the man was super helpful. 100% better there.*I did receive a call from the Eagan location manager. Although I was not able to take the call he did leave a voice message. Thank you Sam for the message. I appreciate you reaching out.*
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June 2023 by Sam Steward
We had a great, efficient experience at Mattress Firm with the help of Mason. We needed a new mattress quickly after moving to the area and he helped us be in and out with a great mattress.
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May 2023 by Kristine Weiskopf
"Manager" Mason said to me, "I don't [effing but the real word] care." Total frauds! Had to call the police. Sold us a mattress. Refused to deliver. Took over $4000 of my money, won't refund my money for 7 days. I don't even want and didn't ask for a refund. I want what I bought!!
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May 2023 by Beardiful 71
Awesome customer service. They had a lot of selection and made it easy to purchase my new bed!
