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March 2024 by Van
Very patient and helpful staff, will take the time to make sure you find what you want even if you aren't a big spender. Great customer service all around.
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February 2024 by Sharonette Williams
Bought a gold bracelet from the Eagan Outlet store. The bracelet broke within a month. Don't waste your money here.
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February 2024 by MISTY DIPPOLITO
Whether you are there window shopping, looking for a small piece or shopping for large purchase, (as I was), they treated everyone person coming in very well.They weren't trying to make a sell or push me into buying anything. They listened to what I liked and didn't. In the end I found a beautiful "I love me" ring to celebrate my 10 year divorce anniversary.I also love the trade in program because I plan to keep trading up in Dimond size every year.
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January 2024 by Natalya Flaten
Sue was incredibly helpful and thoughtful helping me try on engagement rings with my partner! She was knowledgeable, warm, and helped me greatly!! The other staff were also friendly and welcoming! Overall and excellent experience!
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January 2024 by Bruce Fix
Friendly staff and reasonable prices. Great selection of jewelry!!!
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December 2023 by Stephanie Hunter
Do not trust them with any of your jewelry especially sentimental pieces! I took in my chain with a clean break and repair and they destroyed it and called me for pick up it looked terrible. Catherine has no compassion let alone customer service. This place is terrible we loved the Kay in WA where we bought this piece. This store is so unprofessional!
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December 2023 by Jack Kelly
Liz at the Eagan Outlet was a tremendous help. I was lost as a first time Kay user, and jewelry shopper. Liz went above and beyond to help me.
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December 2023 by Josie Garcia
I have had nothing but great customer service. No matter how busy they got, they were very patient and helped me until I was completely satisfied with my questions or purchases. I was never rushed and everyone was happy to have helped. Katherine is 10 stars.
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October 2023 by john fleming
We had a great experience and even better deal at the kay outlet. All the associates there were very helpful. Which probably wasn't easy cause we needed to see every ring in the store and had a million questions but not once did they despair. We found a beautiful ring. Thank you!!
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October 2023 by ShaVonda Allen
Truly this doesn’t deserve a one star. I ordered merchandise from this merchant and literally had the worst experience. I ordered a size 7 in my choice and received a size 5.5. This ultimately means I didn’t get what I paid for. When I took it to a Kay location they double checked the size and the employees at that location were disappointed in me receiving the wrong ring. If any part of what I ordered is wrong then I didn’t receive what I paid for. Initially they said I could have it resized and I’d pay for it. Wild! Then the woman at the Kay location stated she would be hesitant to size that much because it would make the diamonds too lose so she strongly advised against it.Rather than making it right by simply exchanging it for the correct size I was told I’d need to return it and repurchase a new one. At which point it no longer in stock. Mmm… Kay offered zero solutions to their HUGE mistake and then told me it’ll be 7-10 business days before I would see my refund. I am disgusted by the service. I am disgusted by the lack of reasonable solutions. I am overall completely done with this company. Had I not been a person that does advance planning this VERY big mistake could of been detrimental to my plans. #cancelingKayjewelers
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August 2023 by Megan Finsky
I visited this Kay store and got the pleasure to work with Ashley and Wayne, I had a sparkling experience working with them both. I’m not the most decisive customer, they were patient, kind, helpful, professional and a delight to work with. I highly recommend working with both these experts. Thank you Ashley and Wayne!!!
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August 2023 by Selene B. Orocio
Amazing for a minute I tough my order wouldn't be on time, but they make it happen and of course Amazing services of the staff. ????.
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July 2023 by Kyle Stendel
My fiancé got my ring from here and spent a lot of money on it and apparently the lady he was working with put a warranty on the ring with one free adjustment. However, that wasn’t the case! When we went in a couple weeks back to get my ring sized down we had to pay $60 to get it adjusted when he was told there was one free adjustment! and we were now told my ring doesn’t have the warranty on it according to the other woman we worked wit. It wasn’t never charged on the invoice. Super disappointing to be lied to.
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July 2023 by TJ T
I'd like to thank ashley for her assistance on my purchase of a silver chain/bracelet, very professional kay jewelry store, great customer service, never felt pressured, assured i would find the perfect chain for my being, I appreciate the cleaning of my jewelry & there knowledge to my questions! Thank you so much!
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May 2023 by Tracy Jones
My wife and I went to the outlet store in Egan and Ashley, Catherine, Wayne and Cole were awesome, they helped us with our needs and were very knowledgeable. My wifey is so excited to get her weddings band re-created after losing it.
