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August 2024 by Ellis D
I am extremely disappointed with the treatment I received at the Hy-Vee pharmacy. When I tried to purchase a 10-pack of insulin syringes, the staff refused to sell them to me, citing their “store policy” despite the fact that it is state law in Minnesota to allow such sales without a prescription. The Minnesota Pharmacy Syringe Access Initiative clearly states that individuals can purchase up to 10 new syringes without a prescription from participating pharmacies. This law, effective since July 1, 1998, is intended to provide access to sterile syringes and reduce the transmission of blood-borne diseases.
Despite explaining this and the relevant statute (Section 151.40 of the Minnesota Statutes), which outlines the legal framework for these sales, I was still refused service and treated with disrespect. My partner has diabetes, and we needed the syringes urgently because our regular pharmacy was closed. The staff’s behavior was unacceptable and uninformed about the law. For anyone needing information, the Minnesota Department of Health’s website provides detailed information about this initiative.
I called and spoke to pharmacy manager Robert Jedlicka, who apologized and urged me to return for the purchase. However, due to the way I was treated, I will not be returning to that store again.
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July 2024 by Steven Kleinpaste
Med prices are usually the most competitive. The pharmacists are always helpful. The wait line flow smoothly. There are longer waiting during peck hours, as can be expected.
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July 2024 by Amanda Grant
Absolutely the best pharmacy. I had been going to a CVS for years and had always been happy with them, they were always just really swamped so I switched to this pharmacy. Additionally, HyVee had better prices on the medications in general. I'm taking a medication that requires a coupon and have had numerous issues getting the coupon to go through with our insurance. Multiple pharmacists spent at least an hour messing with their system and on the phone with companies in order for it to work. I'm so grateful for them! Truly awesome!
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July 2024 by Rick Davis
My doctor sent a prescription over last week. Today is Tuesday and they still have not been able to fill it. Instead of asking me or letting me know, they’re having trouble they made me go Damn near a week without medication. Do not recommend this pharmacy if they Were having issues that should’ve been discussed with me right away, so I could’ve transferred it To another pharmacy sooner. I called Walgreens and they were able to fill up the same day. This is not OK.
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June 2024 by Cheyenne Nash
Double check your meds before you leave! I’m pregnant and they gave me something that was COMPLETELY wrong and if I would have used it, it would have caused a lot of issues. Not okay.
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June 2024 by M Kac
Hy-Vee Pharmacy Eagan carries a rather small number of druga on their shelves. All others are filled externally and shipped to the Pharmacy the next day. The drugs on the shelf include popular antibiotics. Sometimes they run out.
If you need something today, like an antibiotic, you may not be able to utilize this pharmacy for that product. Once I had to wait until the next day for an antibiotic following dental work, I did develou an infection.
The Pharmacy does not see. to have a backup plan for those who come from the doctors office and need an RX right now.
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April 2024 by MJB
I’ve been meaning to write this for quite some time, but the Hyvee Eagan pharmacy team is excellent. I am continually impressed. They truly go above and beyond to minimize disruptions in pharmacologic treatment.
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March 2024 by Patti Schobert
I love this pharmacy! Sure there's a few hiccups but they work with you to see that you get the meds you need even if it means sending you to a yucky pharmacy Walgreens. So I am happy with HI Vi pharmacy. Even when they answer the phone they are polite and not rude but try to work with you. Kudos to the workers!!
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February 2024 by Lillian
Usually have a good experience with hy vee. This sucked. They keep getting confused about my IM syringes and were very rude.
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February 2024 by Lillian Johnson
Usually have a good experience with hy vee. This sucked. They keep getting confused about my IM syringes and were very rude.
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February 2024 by Eagle Eye Steve Allen
Told to go somewhere else!!Changing pharmacies due to insurance change and came back here because we liked it years ago. Was actually told by the pharmacist we'd be better off going somewhere else. New prescription for chronic pain sent there was told would take up to 48 hours to process and transferring our prescription could take up to 2 weeks. Can't wait that long for insulin. Never again coming here
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February 2024 by Katherine Tynan
Said they needed to order in a medication and would take a couple business days. Called back the day after they said they expected the order in, the medication hadn't come in, they don't know when they expect it in. I called another Hy-Vee in town, they have the medication on the shelf and are able to fill it same day. Not sure if this is a staffing issue or a supply chain issue here but the lack of proactive communication from this pharmacy is unacceptable.
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January 2024 by Lane Potts
They are nice if you can actually talk to a person but are apparently severely understaffed. They don’t answer the phone for customers or doctors. You are left to go there to get them to actually fill prescriptions that were called in and if there are any problems, it’s a wasted trip. Can’t save yourself the trip though because if you call to check on it, no one will answer the phone. I have had them pick up the phone and hang up on me with out saying a word, call back to have them pick up the phone and put me on hold straight away with out so much as a hello, been told they won’t call the insurance company when there was an issue that even they didn’t understand because “they don’t have time for that”…. Basically not doing the bare minimum for their pharmacy customers. We have definitely switched pharmacies and now only use Hy-Vee pharmacy when other pharmacies are out of the medication we need. It’s sad because we would love to use a localish company like Hy- Vee over CVS or Walgreens and it’s nice to get grocery shopping in as well. But it’s not worth the headache. Find another pharmacy if you can.
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December 2023 by M G
Half the time they don’t even bother picking up the phone
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October 2023 by Joshua G.
For everyday items, this HyVee is a good spot. Its clean and inviting which helps when you are after a few items. But I do encourage you to shop around at other grocery stores for certain items. For example, $7 for deli cold cuts is a little insane considering you get maybe half a pound.
