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December 2023 by Sarah Marie
I have had seriously the best experience working with Genisys Credit Union in Eagan, specifically with Jynah Lash! Every time I go in or call, the staff has always been helpful. There have been quite a few times where I needed help on something, got stuck in a bind, and needed to understand possible options. I am so grateful I was able to first speak with Jynah in that specific time who was so patient and stayed on the phone with me for a long time answering all of my questions and concerns on other matters/situations that were going on in life. Before talking with Jynah I was feeling a little blinded on what options were available. Jynah went way beyond what I have experienced with any bank or credit union by following up, helping me understand, educating me on options, and describing long-term plans that I would be working with that would fit my goals overall. She was so good that I followed-up with her on another more recent matter and again she literally saved the day (more than a day)! I cannot give this credit union, and especially Jynah, more stars. This last time, I was waiting to know results on an application and was she was excited and genuinely happy to give me good news (which is rare these days)! I use her now as my main resource when I have questions because she is beyond knowledgeable, capable, patient and helpful. Even one person can change a place for the better or for the worse, she has become the face of Genisys for me and it was already a good credit union, but now it is a major resource because of how helpful she is on so many levels!
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November 2023 by Manuel “Manny” Solano
Genisys Credit Union in Eagan is the best place for all my personal banking needs. Their online process is so easy to use, I submitted a request for a Holiday Loan, and I was approved and received my funds in less than 24 hours. Banking couldn't get any easier than this. I totally recommend Genisys for all your financial needs.
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August 2023 by Heidi B
My grandson showed me on his phone that my credit union is having to pay an outside company called "Cornerstone Resources' money just to find someone to work in Saint Paul, but all the other local credit unions are hiring directly. What's going to get outsourced next? The Genisys i remember would have its deposits should to help the credit union, but thats the difference between cents and sense these days.
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July 2023 by Dawn LaCoursiere
I have been a member of Genisys Credit Union for several years now. The customer service is exceptional and I recommend it to all of my family and friends!! ❤️
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October 2022 by Denise hiknee
Really enjoy Genisys perks and their great service.
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March 2022 by Billy A
I left my credit union of 11 years and went to Genisys, and to Wings. The service at Genisys is awesome. Products, not so much. "Opportunity Checking" is so basic you're not even allowed to deposit cash into the ATM. Had to close my account, I mean that's ridiculous. They didn't even ask me why, either. Is member retention not important?
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October 2021 by Jessica Pollard
I always have a wonderful experience working with Genisys Credit Union staff. My family and I have several accounts with Genisys; Mortgage, car loans, credit cards, checking and savings. The staff is kind, friendly and helpful. The company’s rates and fees are amazing. Big Banks can’t even compete!
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February 2021 by Yuneidy G
Great service
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September 2020 by Diane Munson
Knowledgable. Professional. Courteous. Genisys Credit Union in Eagan is outstanding!Customer service is clearly a priority! The branch manager and her team work to ensure that all our questions are answered thoroughly, and that all of our banking needs are handled in a timely and financially sound manner.
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July 2020 by Jose Bellido
I dnt have words to describe how great this bank is. It’s the Best bank I have ;) they are fast efficient and have a great competitive rates and all their products . Coustomer Service is a 100 + from tellers to bankers .And the store manager, she is incredible, professional and very happy and helpful. I have Gresia as a banker and I couldnt ask for more . Great place to refinance your auto ,credit card etc . Ps great starter account for you kids .
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July 2020 by Michelle Rose
Great customer service and friendly staff!
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June 2020 by harlan paulson
A clerk here recognized my problem with online pay and got in touch with a manager who began offering solutions all within the same day.
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March 2020 by Julie Bresin
I have been using Genisys for over a year and other family members have joined too. I get the best interest rates and personalized service.They are the best. I am so happy I brought my business to Genisys.
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March 2020 by Wicker World
The Eagan branch is the best! The staff there is awesome and super helpful! I used to come in that branch a lot before I moved - Greetings from Sunny Colorado! Thank you for your continued outstanding service!
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December 2019 by Thomas Faith
Overall I'm satisfied with this credit union. Flawless support, tremendous staff and sincerely kind upon arrival. The only thing I don't like is some weeks I cash my check with no issues than other weeks they want to put a hold on my check that previously was ok, until I show a pay stub. Only reason I won't put 5 stars