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November 2023 by Jamaica
Damaged my property by unhooking a hose to my garbage disposal causing flooding. Contracted through Home Depot.
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October 2023 by Brianna Johnson
UNRELIABLE. If they cancel on your for a “broke down truck” do not be surprised, and they’ll wait until the item was supposed to be delivered to cancel instead of giving any notice at all.
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September 2023 by Suzana Gligoric
Super nice to drivers. Very straight forward about all your wait times, loading, unloading…. Clean bathroom. Love it. When will everyone else realize that we need so little - respect for our time and clean bathrooms.
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September 2023 by Cody Bay
** If you're making a delivery here, you need to use Ames Crossing Rd instead of entering via Lone Oak Rd. Lone Oak is being redone but there is a coned off path straight over by way of Ames Crossing. It messes up GPS routing with my Garmin AND Google Maps.Our drop and hook was quick and painless. Lots of room to back, docks are spaced out nicely, staff was friendly. There is room for FAF bobtails for overnight/break parking.
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July 2023 by Troy Hoyle
They have 5 windows and one person working. Counter productive.
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July 2023 by Shannon Bertram
Forward Air is a bunch of crooks. We have used them for freight and they charge added fees on literally every single shipment we send through them with zero justification. If you love your business and its profitability, do not use these crooks.
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June 2023 by Nick Downey
Located around back of building. Currently construction makes it impossible to find. Have to use Google maps ro navigate to.
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June 2023 by Kirsten Fritze
Horrible company. I don’t even want to buy anything from Home Depot again because this company is so horrible. I woke up on a Saturday morning with calls and texts that they were dropping off my fridge at 6:45 AM. I never got a notice or a call the day before. I don’t live at the property so I couldn’t be there. I checked my email and I got an email with the delivery window at 7 PM the night before and it wasn’t even in my inbox. Now we have to reschedule for another day when it is more inconvenient. What a sad excuse for a business.
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June 2023 by Steve felmeten
Nice area would be nice if they could designate an area for our dogs. Yes I'm a dog person. Lol
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December 2022 by Jessica Ness
Didn't deliver as promised, moved my date out another week, doesn't respond to messages. Horrible service
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December 2022 by Jamie Christenson
Never called with a time they’d arrive. Get a text at 7:20am saying they were on the way. Since no prior notification of arrival was given no one was home. Called installer back only to be told he wasn’t coming back and I could either reschedule or install it myself. Home Depot seriously needs to choose a new vendor to handle their installations.
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October 2022 by Nick Hoving
So incredibly horrible. I will never buy from Home Depot again because of these people. Never showed up on time, I had to cancel a work trip because they didn't arrive even close to when they said they would, the no showed on the 3rd day when they were supposed to pick up my old dishwasher. When I called to complain and try to get them to show up when promised there representative Jack told me that "I just need to learn to make sacrifices". Mindblowing that this company still even is in operation with how bad they are.
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July 2022 by Taylor Matysik
Ordered a washer from Home Depot with a delivery date of July 1. We get a call from Forward Air at 5:52PM on June 30 that they cannot deliver our washer on time. We call back within 10 minutes, but their offices had closed at 6PM, 8 minutes after they called us.In summary, they determined in under 24 hours that they could not fulfill Home Depot's delivery day they quoted us AND they waited until 8 minutes before they close to tell us this, I can only assume so they wouldn't have to deal with the ramifications of us calling back and having issues with that.This company is a joke. How any company would trust them to fulfill on the promises they make to their customer is beyond me.To make matters worse, they give us a new datw for delivery over a week AFTER the date they are supposed to deliver, and we will not be here for that date. Literally just creates a huge logistical problem for us.Update: We cancelled our order with Home Depot because of these clowns. I'd trust a carrier pidgeon to be more effective.
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February 2022 by brian reynolds
Great place for shipment and receiving i go there just about 5 days a week while working they have wonderful employees that go out of their way to help you with anything you need help with and most of them remember your name has a customer which is great has well.
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November 2021 by Kern Nat
Cool place looking forward to working there
