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October 2023 by Charla Lewis
Great credit union. Very friendly team.
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September 2023 by Nick
Donna Polubinsky is extremely helpful. I'm glad she was working today. As a store manager in retail, I love still seeing people with great customer service
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September 2023 by Brian W.
I was in the process of buying a new or used car, so I approached the Eagan office of CCCU and met with Donna, who was very helpful and knowledgeable. Donna came up with a good rate and the process of setting up a credit union account to become a member was swift and easy. If you're looking at getting a lower interest auto loan through a credit union, I highly recommend Donna and the staff at the Eagan MN office of CCCU.
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July 2023 by C P.
They post-date deposits in order to generate overdraft fees. Disgusting. Just like Wells Fargo.
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December 2022 by C P
Their responsiveness to customer complaints is terrible.They were rude and dismissive telling me "You are not the only customer we have."Unbelievable!Their online banking services are inconvenient to use and poorly designed.We are moving our family and business accounts out of there.
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November 2022 by Steven and Raquel Berg
I took my 83 year old mom to the credit union to get documents notarized and Viviana Esquivel at the Eagan branch was so helpful, patient and kind. I loved that she talked to us in Spanish, along with English. ?
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November 2022 by William Simson
Viviana is awesome—she exceeded my expectations. Thank you, Viviana!
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September 2022 by Amber Anderson
They were so friendly and happy to help. I was in a pickle. Thank you so much!!!
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February 2022 by Doug Lennartson
Staff is great however as a whole however know one answers a phone at city and county CU
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July 2021 by Jim May
I went to cash a check that was written from one of their customer’s accounts, they would not cash it unless I had an account there myself . This policy tells me that they don’t stand behind their customers. I will never accept another check from one of their customer’s accounts. I’ve never had this issue at another bank or credit union. Plus the lady there was rude about it.
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July 2021 by Jessica French
Horrible bank, for profit, charge for everything. Holds checks for 6 days. Don't bother !
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May 2021 by Dave McKay
Was looking for a loan to buy a used truck from a private party. Danielle was so helpful in getting everything put together for me. I'm super happy with the interest rate they gave me.
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April 2021 by Cathy Anderson
This was my first experience with a credit union. I asked many questions about checking, savings and personal loans. Danielle was very patient with me and answered all of my questions. My experience opening a new account was great.
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March 2021 by Scott Steffen
After being a member since 1982 my account was closed due to inactivity. I went to the Eagan branch to resolve the issue and was told I would have to pay a $5 fee to open my account again. I asked for this to be removed and after a call to the manager it was. The employee didn't seem overly confident with our interaction and we were told in order to have a mortgage loan application reviewed we should expect 8 weeks. We left disappointed and uncertain we should continue with the process.
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June 2020 by Sarah O.
They are AWFUL to work with. Do not use them. Customer Service is terrible and snarky--just simply RUDE no matter who you talk to! We can never make a payment on our loan without them having an issue that it's my husband dropping off the check (you know because there's no online payment system) instead of me because the loan is in my name. The checks have both our names on them, and we're paying you so what is the issue? He's not trying to take money out of an account, he's making a payment. DO NOT USE THIS BANK for anything. I've always been told by my parents to use CU's over big banks, well guess what? I don't have these issues with big banks, but have TONS with them. Stay away!
