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February 2024 by Lucas R.
Wow, I'm amazed at how great of service I got at this store. I went in Friday 2/9/24 evening, and originally I had stopped over at the Richfield location near Target. When I walked in I was greeted by who appeared to be a manager who wasn't happy to see another customer come in and first thing that was said to me is "we have a wait". Not here to hate on the staff over there, I totally get short staffing, workloads, etc. But, I didn't feel like I'd receive any kind of good experience upgrading my phone there so decided to try a different store. I live here in Eagan and went to this location. Upon entry I was greeted by an enthusiastic manager, named David, who seemed very happy there was a customer in the store needing help - opposite of Richfield. David sat down with me straight away to get started, and another AT&T employee sat down with us and chatted it up! It was a great experience, and not only did I get one eager employee - I got two! Once we started the upgrade, David checked every possible avenue he could to save me money. In these stores, we're used to being pushed to buy, buy, buy. David just wanted to make sure he made me happy and got me the best deal. It was obvious and it was appreciated. David knows what he's doing, and he knows how to get life-long customers to come into his store. He knows that one upsell doesn't mean much in the grand scheme of things - but life long customers coming to his store due to good experiences is what matter's. If there's ever an AT&T owner or corporate auditor reading these, please give David a big kudos and a raise! It was the easiest iPhone upgrade experience I've ever had with AT&T and it was the most enjoyable conversations I've ever had with an AT&T employee. Thank you, David! Now, I'm just waiting on my iPhone 15 Pro Max to arrive (which he gave me free expedited shipping on for no reason but to be nice, like I said, he did everything he could to give me the best deals!) I really wasn't looking forward to sitting in a phone box store for an hour going through the process. David made it fun, and extremely quick and proficient. Not only do I not dread going into AT&T anymore, I'd be excited if I knew David would be the one to help me!! If you need to go to an AT&T store for whatever reason, go here. If you're far away, and Richfield is closer, it's worth the drive to this store.
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February 2024 by Páramo AP
Worst carrier ever
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January 2024 by Aislinn Hernandez
David was extremely helpful and insightful in upgrading our phones. Thank you!
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December 2023 by Dean Tanner
I recently went in to this location and had an amazing experience and got help with everything that I asked for! I Will return in the future!
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November 2023 by Dylan Johnson
Zann is awesome and provided an amazing experience this guy can literally help 3 ppl at once when he didn’t have a co worker one day and all in a timely manner and he has great patience with everyone and cares to get the job done! This is a good store happy I was helped with care thnx! Love the new iPhone 15
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November 2023 by Thomas Lightfoot
Great service! Glad the store is near where I live cause there aren't too many around.
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August 2023 by Melissa Swanson
I was coming in for a new phone. And I'm not familiar with the phones that were out now. And I'm trying to have him explain the difference in the different brands and kinds you guys carry. He kept going to a newer version than the one 1 had. I told him I'm looking for something different. I had to ask him about each phone. After the 2nd one, I stopped asking him cause he came across as being annoyed and kept going to sit at his desk. We were the only people in the store at the time. Smh. So I ended up going to a newer model of what I already had. Next time, I definitely won't go to that location again.
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August 2023 by mr ptms
This place is permanently closed. Just went during open hours early Sunday afternoon. Door signs ripped off and empty inside
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July 2023 by Roger
This store allowed a scammer to come into the store and steal my phone number and identity!! They never asked for photo identification!!!!!! This now has been an ongoing nightmare for me!!
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May 2023 by Daniel H.
John G who helped us did a bunch of unauthorized changes to my account. This location is the most dishonest location I have dealt with. We did get our one line phone upgraded but they did a bunch of account changes. Will never be using this store again with the employees who lie to your face. Will be reporting this location to AT&T.
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March 2023 by Ashraf Elgallab
Not helpful the staff dosent know what they are doing and they refused to fill my online order. This is not a corporate store as the rep explained “I might have better luck at a corporate store” how dose the customer know the difference when the online order I placed from the att app said I could pick the phone up from that store
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March 2023 by Janari Glover
Henry, was very helpful. He was very patient with me. He answered all the questions I had regarding my phone, and phone plan.
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February 2023 by Veronica Paulson
Jeremy helped us transfer a phone to a new account today. He was patient, knowledgeable and provided great customer service!
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February 2023 by Christopher Crittenden
Talked to Jeremy in the store and he gave me and my wife excellent service. Took care of us fast and efficiently. Thank you!!
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November 2022 by Barbara Krech
Empress helped my family set up 4 new phones. She was patient and so helpful! All customer service should be so good! AT&T have a real gem with Empress!!!
