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April 2024 by Shawn Phelps
My 20yo college student, daughter came in for an oil change. 2 minutes after leaving, she called to ask me why all these warning lights were coming on. I advised her to return immediately cause I assumed she didn’t have oil in the car. The entire trip was 2 miles. When she returned, they had discovered that the tech( on his first day) didn’t put any oil in her car after draining. They cleared the codes, filled the oil and sent her on her way as if it was no big deal (them:seems to be running fine). Anyone who knows anything about cars, no oil is like have no blood in our body’s. They were lucky she reacted as fast as she did to call me. We have a claim in with valvoline but are having trouble receiving any response. We have had the car looked at by experienced techs and even had the cylinders scoped. So far we aren’t experiencing any issues but who’s to say there isn’t damage that will show down the road. Who leaves a new person unsupervised on their first day? Also, this is a huge deal. Most cars would have seized up before getting down the street. I need valvoline to right this wrong!!!! This is their service and damaged our car from not performing the service correctly.
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March 2024 by Sue Kerry
Long wait but good service
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March 2024 by Second QuestXCX
On two separate occasions they’ve managed to put a hole in my windshield washer reservoir.
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February 2024 by charlyn aili
They are super kind and very professional, good experience all around!
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February 2024 by Kaleb Amundson
Per usual great service and friendly people! Thanks, folks!
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January 2024 by Greg Bolden
Been coming here for years, seems like over time the employees are getting worse and worse at doing their jobs properly. Went in today and was lied to and given the wrong information multiple times. I don't know where you guys find your employees but they don't know what they are doing half the time.
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December 2023 by Jessica Elsenpeter
HORRIBLE. Went for a simple oil change. Left with an half unattached skid plate that starting dragging when I was halfway across town. Car jerking everywhere, sounding like a jack hammer. Going 10 mph with hazards on. Pulling over multiple times to use an ice scraper to push it back up an inch. Talk to customer service and they say I can come right back in. NOPE. I’m told to wait for 4 other oil changes. Even though I explained I have work in 30 minutes, groceries in the car, and an anxiety driven trip back to see them. No apology. No money back. Just attitude and eye rolls. They even had me drive over the pit with this problem and I got stuck! Morons. No explanation of what happened, no explanation of how they fixed it. What a joke. Next time try an apology, a refund, and maybe respect my time! You should be embarrassed.
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December 2023 by Sonja Hongell
Have been coming here for years. Friendly, professional, knowledge employees. Efficient and thorough every time. Communicated with me as they went thru their check list alerting me of future maintenance. Highly recommend this shop. Very reasonably priced. You don't even have to get out of your vehicle. You can't go wrong. It actually took longer to write this review than it took to change my oil.
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September 2023 by Jennifer W.
My daughter brought her Rav 4 for an oil change and was charged $85. They told her there would be a charge to print a receipt so she doesn't even have a copy of what she was charged for. Absolutely terrible place that takes advantage of college students. Do not go here ever!
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September 2023 by Stephen Smith
Only been once. Shawn the manager runs a tight ship. The effective communication between the employees is a thing of beauty. They show you all the steps / are very professional! Starting to be more and more impressed by Valvoline oil changes! Give these guys a raise!!
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August 2023 by Sydney Bolstad
It was a great first experience at Valvoline and I will definitely be coming back in the future. My service team was Isaiah, Alexander, and Thomas and they were super helpful and friendly. Definitely recommend ?Services: Air & cabin filter replacement
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August 2023 by Saif T.
the only reason I'm giving these guys 5 stars is because that is the max. these guys took care of my car with the best service. very friendly and respectful and fixed my car up with no issues. will come again!
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August 2023 by Minnesota Marisa
This is the only place in town I will go to get my oil changed. It’s not even the closest to my house, but it’s worth the extra drive and the wait (if there is any). Staff is always so kind and courteous, even when you can tell it’s been non stop for them all day. They are very thorough with the entire process and they keep you informed throughout. They check the essentials and inform me if they think anything needs to be replaced or done.I am heading on a road trip soon and they noticed my rear wiper blade needed to desperately be replaced, so I did that with them. I was grateful they caught that. I mentioned getting the tires rotated and was ready to do that also, but when the staff member checked the tread, he informed me that they actually did not need be rotated at that time. Even though it would have only been like $30, I was grateful for their honesty and trust them even more now.Yes it is a little pricey, but there are always coupons on their website and it’s worth the money. It’s convenient , honest and the the staff is very kind.Whatever $ you save by using the coupon, go ahead and tip that wonderful team with! They work hard and deserve it!
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August 2023 by Charity Evans
We had quite a wait on Wednesday but I also chose to visit during a busy time. Once our van was pulled in to the bay, they checked everything out. They honored the coupon I presented to make it much more affordable and every single employee provided excellent customer service and behaved in a professional, courteous, and respectful manner. They had my 2016 Dodge Grand Caravan running much more smoother than before. They provided a synthetic oil change, light bulb replacement, inside cabin filter change, tightened the bolts on my battery upon my request, and also a transmission flush for a little under $300. Wish this crew was near our home in Missouri. I can see why they were busy. Well worth the wait!!Services: Transmission
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August 2023 by Michael Hup
Not sure what happened but the quality of the service went way down hill. Very unprofessional. They did more screwing around with each other then actually working. My basic oil change took twice as long as it usually does. Long line out the door as the service is very slow because they feel it’s more important to sit around vape and crack immature jokes all day. I was super annoyed when I left.
