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November 2023 by Indigo Stinnett
Helpful in a variety of experiences from setting up a new account to providing information on how to split a family account in the event of a divorce.
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November 2023 by Alison M
Shawn was excellent!! I had a great experience working with Shawn. He made the experience enjoyable.
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September 2023 by Jennifer Ackley
Very friendly people working here...very busy...also was training a new person it seemed like and was very helpful with teaching them the way...I was there only for maybe 15 minutes tops
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September 2023 by Sonoflear Folf
It was an ok place, friendly people just went on an iPhone drop day
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August 2023 by L B
Service never works and every time we try to get help with something the T-Mobile systems have problems. Workers are unprofessional.
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July 2023 by G Williams
Service from Shawn V. was superb. He was patient, knowledgeable, and personable; he explained technical issues in accessible language and offered practical tips, all of which made for a positive and productive customer experience.
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April 2023 by Ramsey Moe
I believe it was Nathan who helped us. Started off good, then we received the wrong information and his co-worker suggested he check in with his boss so we waited while he called her. Still received the wrong information after that, but he made another call to confirm and finally told us the correct information. We stated we would go to AT&T as they have a better deal unless they could offer something similar. They understood, but on our way out of the store we were told that AT&T is full of “backstabbing cretins” and they would welcome us to come back if we don’t care for them… in fact, he told us we would be back in 6 months. Completely unprofessional comments.
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February 2023 by Jean Stojevich
Excellent Service! I was trying to switch my phone from a Sprint business to my own account. It was a long an complicated process and I was consistently given misinformation when I called the 611 TMobile line. Victoria and the rest of the staff walked me through it all and were very patient. I finally switched my account, got a new phone AND a smartwatch. I'm very happy with all of it.
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February 2023 by Actually The Guy
Great place, great employees, almost nothing there. No variety.
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January 2023 by Carol Victoria George
Victoria & Jaquan were amazing! Fast. Efficient. Courteous. This location rocks! It has helped me in the past, And it’s where I bring all of the international students who come and stay with me. Best deal. Best coverage. Great service.
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January 2023 by Rohith S
Jaquan and Victoria helped us out a lot with me being an International student and nort knowing anything about the US. Would visit again.
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December 2022 by Winona Ness
My issue wasn't resolved and the simple thing I asked for wasn't even addressed properly (shutting off my phone) no public restrooms
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September 2022 by KD Thomas
I have to go online to get a Booster, not sure why this is something I can't get or have ordered in the Store after waiting 2 hours each time I visit. I have had luck about every other time I visit with staff who are understanding, and helpful.
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August 2022 by Taylor Koralia
Very friendly and knowledgeable customer service!! We went in for two new lines, and said we wanted iPhone 13 pro max phones, and didn’t realize we were getting iPhone 13s, I wish I would’ve double checked before activating and leaving just to get home to set up our phones and they’re not what we expected? he must’ve misunderstood.. they’re so much smaller then what we’re used too, hoping I can upgrade in the near future at least cause I’m sure nothing can be done now…
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August 2022 by James Clemmer
Started out ok; until I expected the store to honor any of their word. They told me I had options sold me a junky phone; told me that's all they had, and that they would swap it out when they had more stock. They never had any intention on honoring that. They acted like they had never seen me before, and offered no help. I found out later they franchise out their stores, and doesn't care if their stores lie or cheat you as long as their paperwork is signed. Not good business at all; worse than any other cell company I've used. Long wait times on service. Coverage and bars in my hometown have reduced dramatically in the last month with no sign of any improvement or care.
