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December 2023 by Kyle D.
Drove my truck in for motor and brake work. Waited 2 weeks to be told my truck was ready. Asked what they determined the brake issue was, They said they did not look at the brakes. I explained the problem again and followed up in a few days, dealer stated no brake issue found. Followed up 2 -3 days later, oh now the brakes have a $1354 repair.I decided to pick it up and get a 2nd opinion. My winch and mount had been stolen oh and the truck won't start.I brought the stolen winch and no start to their attention. The dealer's answer is...." you signed a waiver exempting us from responsibility ".The passing stranger from out of state and and his small kids and wife in the car gave me more help than the dealer.Sales manager, service manager and GM are all inconsiderate individuals.
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November 2023 by Josh M.
Dealership Misinformed me by leading me to think the Truck (Ford Ranger) I was looking at had "No Accident Reports" and only 1 previous owner. I soon found out that was not the case: Car has a reported accident and has had 2 previous owners. I have paper confirmation of themselves (sales rep and Manager) saying no accidents and 1 previous owner.We addressed this the next day and didn't even get an apology. Makes one think what other information about theirs cars/inventory they are not aware of that they have been relaying to other customers.Sales Rep: Brian
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August 2023 by Titus C.
I got a quick response from salesperson David Swanton about a vehicle I saw on their web site. While I did find another car elsewhere, I appreciated hearing back from him at Northstar Ford so quickly. It's aggravating when you inquire about a vehicle and never hear back from the dealership. That happens far too often. You can't sell cars that way. In the future I'd give Northstar Ford another try and recommend David to others.
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May 2023 by Pat K.
Great salesperson (Jeff VanMeter) and crew! Have bought three vehicles from Northstar! Will continue to purchase or lease from them.
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February 2023 by Heather K.
We purchased a 2015 Flex from NorthStar Ford in 2018. After the purchase we had to bring it in for the rustproofing we had added on. They applied the coating over dirt and gravel that had collected inside the door wells and was then forever sealed to the car. Had several service issues after that when bringing it in for warranty work. Fast forward to 2023 and we are to the point of selling/trading it in on a new vehicle and are informed by another dealership that it basically has a salvage title on it because of an odometer discrepancy that shows on a vehicle report from before we purchased it. It turns out that the vehicle originated in Canada and when it was traded in the US the odometer conversion was done incorrectly, making our vehicle value basically nothing. On our paperwork at the time of purchase, they marked "exact mileage" and NOT the mileage discrepancy box. 5 years and 150,000 miles later, we are left with a valueless vehicle. Beware!
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February 2023 by Drew F.
After a repair I had an issue with my car. I call to ask for an appointment to have them look at it. They gave me an appointment but then went back and forth on whether they were going to look at my car. The general manager called me while I was at work. When I didn't immediately return his call, they canceled my meeting because I didn't call him back. Completely unprofessional. I have been a life long Ford owner and new to Duluth but after this one interaction I do not plan to us them again and not should you.
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December 2022 by Google user
I was a walk in today for an oil change. The person at the desk said it would be done about 1 hour. I’m still sitting here 2 hours later and my vehicle has not even been brought in yet. This person even looked at the board of vehicles to be done and then told me about an hour. What is going on here? This place has been here a while. How do you mis judge the time by this much. You need to be honest with your customer. People have plans and things to get done. If I couldn’t wait for 3 hours I wouldn’t stay. I understand I’m a walk in, but have some integrity and let me know as real time.
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August 2022 by Ann L.
The general manager and car salesman were friendly, helpful and made buying a car there a wonderful experience. Thanks Northstar Ford!
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July 2022 by Ronald Pinsonnault
Breaha at the Quick lane was very helpful the guys there did a great Job
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July 2022 by Laura Kallinen
A few years ago, I went for an oil change on my Ford Escape and they didn’t properly reattach the e base plate on the bottom. It had fallen off when I was driving and they said they tighten it the way they were supposed to and I was out of luck. As of today, I had an appointment booked to reset my skylight. After an hour and a half, I called to see what the progress was. They said they hadn’t even gotten my vehicle in yet. They saw I have two young boys, who got even more rowdy while having to wait the whole time. Being that they were both in need of their naps, I had to cancel the appointment. I wish they would’ve at least told me that they were “super backed up” when I dropped off my car or at least given me a call saying so after the first hour of waiting. Not happy with this place at all. Every time has been a disappointment. I do not recommend them at all. There’s other places I’d rather go instead.
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June 2022 by Steve B.
While in Kansas City a couple of weeks ago, Northstar Ford's General Manager drove his vehicle into our unoccupied vehicle while he was attempting to park. The only right, and honorable thing that he did was to leave a note admitting he damaged our vehicle and left his cell number for us to contact him. After we were able to reach him, he told us that he was a GM for three dealerships in MN, and that he would like for us to get an estimate on the damage and send it to him and he would take care of it personally (he didn't want to go through insurance). We did as he requested, and to our surprise (joking here), he thought that the estimate was too much, and that we needed to get an another estimate. It was at this time that we requested that he send a picture of his drivers license, insurance card, and make, model, year, and color of the vehicle he was driving when the accident occurred (none of which he has ever provided). He refused to do that, again stating that he wasn't going through insurance. So, we again took time out of our schedule to get, and sent him another estimate from another licensed body shop in our area. After receiving the second estimate, he text us that he would reach out to the body shops and see if he could get the cost of repairs cheaper, or we could just agree to a reduced number and he would send us a check. We responded that we were not willing to negotiate a cheaper "agreed upon" price, we had done everything that he had requested, and we would settle for the lesser of the two estimates to put closure to the situation. He refused to do that and text that someone from the body shop would be in contact with us. It was at this point that we again requested/demanded that he send us his drivers license, insurance card, and information about the vehicle that he was driving. We then responded (which we should have done from the very beginning) that it is the law in the state that we live in, and the accident occurred in, that he must provide a valid drivers license and insurance card when involved in an accident, and that if he did not provided the information, we would file a police report and try to get resolution that way. His last response was "I am not interested. Do what u need to do. I tried to do the right thing. We can let our attorneys take over." If you're looking at a vehicle at this dealership, I strongly suggest that you take time to inspect the vehicle for any damage. If any is spotted, take a look at the Carfax (or whatever damage report they provide) and make sure that the damage/repair is in the same location. Dealerships are very good about devaluing your trade if an accident/damage has been reported, yet will go out of their way to make sure that no accidents will report or be disclosed while they own a vehicle. Be Aware!
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May 2022 by Molly Lawton
We showed up an hour before close, with a surprise flat tire. They were incredibly helpful, explained the issue with my vehicle's alignment and the best tire replacements. They then remained open for over an hour after closing time, to ensure that my car was in safe driving condition for my trip home. The customer service is absolutely unmatched, and I am so grateful for their help.Services: Wheel alignment
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May 2022 by E Ba
I guess when they tell you first come first serve, it’s BS when a buddy comes they just bump you out of line. Got there 25 minutes early to make sure I was first. Then someone’s buddy pulls up. And gets to go right in. The girl behind the desk was so nervous when asked about it and you could tell she knew it was wrong! Still doesn’t make it right! Disappointed in northstar again. Seeing I didn’t buy my last vehicle there a month ago. After my dealer and I settled in a price they tried adding a $4000 above msrp fee. Thanks great work:/Service: Oil change
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March 2022 by Jessica Loucks
I was in for a oil change and tire rotation. They were prompt and the young man at the desk was friendly and knowledgeable.
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March 2022 by Cruz Family
We Always come here for my truck service. There very good at what they do. I’ll never go anywhere else.
