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February 2024 by The M.
A cautionary tale. In late December I ordered a Milwaukee Packout item from ACME Tool and like most I took advantage of the "free shipping". If your not already aware that free shipping DOES NOT require a signature for delivery. So depending on your area and the level of "porch piracy" and or how dimwitted your delivery driver is (in my case FedEx) you are NOT covered if the package goes missing. This stated I contacted ACME Tool and was simply told to contact my local Police Department. I had already called them as was told that it would be very unlikely to recover my item. I also called FedEx and filed a complaint about how the delivery was handled. Driver left package on my front porch right in front of the door. In the wide open for any and all that pass by to see. FedEx gave me a reference number and told me to contact ACME Tool and instruct them to file a claim, the item would be covered. So I called ACME Tool about a week ago and gave them the required information. Fast forward to today, I called them to check up on the matter and was told they did not and will not contact FedEx. That I need to take up the matter with the local police. So please be aware that if you have trouble with your delivery you'll get little to no assistance from ACME Tool.
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December 2023 by Chris P.
Horrible customer service. Ordered over a month ago with no updates. I have to continue to reach out to get information. Now Acme is telling me another 3 to 4 months!! I purchased with a dewalt sale through Acme vs buying local. Now the discount is not available and I have to go buy locally for full price. Complete bait and switch. I don't think Acme had any intentions of actually fulfilling this order. I have purchased many items in the past with no issues. Clearly, they have changed their customer service and are into deception and tricking the customer.
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December 2023 by George Delgado
Purchased a defective sharkgrip catspaw and broke on second framing nail pull. Acme said tough luck.Purchased a Tajima chaulk line and the knob on the handle broke first month of use. Acme said tough luck.Will not be purchasing hand tools from Acme going forward
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December 2023 by Peter M.
After my first and what will be my last experience with Acme Tools, I question how they stay in business. My Dec 1 order still hasn't shipped and according to Acme, "it may ship near the end of December, or early January." Their customer service people are robotic. They respond but only give me this vague time window and tell me they value my business. They clearly don't care about their customers and their concerns. BTW, the one thing they do quickly is take your money. I paid on Dec 1 for an expensive item that I MAY get by mid January. I say MAY because I have read reviews from Acme customers who say their items were never delivered.
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December 2023 by Joe L.
Tried to place an order and was denied, not due to anything on my part. The customer service supervisor said it was their security system and there was nothing they could do about it. Now after reading all the horrible reviews it may have been a blessing!!!!!
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November 2023 by Josh P.
I placed an order a few weeks ago and had some issues with my order not being complete. After contacting they did not reply about where is the rest of my order they shipped out the remaining without telling me. after receiving my product I was so excited to open it and use it and see that one of the items had been damaged it happens. but when I reached out to Acme they made m ego through hell and back from pictures and other proofs to prove the item was indeed damaged. so when all was approved I said you know I have a bad feeling about this company and I want to return everything, but when I said that they said sure it would be a fee for every item to return even though all the items are for the same tools. I am so frustrated and took so much of my time I was trying to save a little and tried to buy from them and will never go to a company I don't know anymore and never heard of. honestly, it's sometimes better to pay a little more and have it hassle-free and have the guarantee in case anything does go wrong. just sharing my experience.
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November 2023 by Asa G.
Extremely disappointed with the company. Put in a big order, including some items I really needed. All was in stock when ordered. Got a shipment of one minor item in a few days. Contacted CS to figure out where the remaining items were and they said they'd ship the next day. a week later, now several items are out of stock, still hasn't shipped. Several unhelpful CS interactions that are boilerplate. will never order tools from them again. zero stars.
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November 2023 by Vanessa Wirta
Tool selection is vast and customer service was most excellent.
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October 2023 by taterade 7
Can find any tool you'll need, but poor customer service
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September 2023 by Robert Thibodo
Amazing place...so many tools and tool related stuff. Well organized, well displaced. Top quality stuff. Customer service could be up-graded. Stood there for sometime waiting to be helped, as staffed walked by me. Finally, when most of the staff was standing around talking to each other I approached them for help. (FYI, I was a former Retail/Person Service Customer Service Trainer...maybe I am a little jaded about this!) :)
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September 2023 by Pierre Sherer
I couldn't believe I had never Been into one of these stores before, I would strongly recommend it. More than everything, for every job imaginable.
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July 2023 by Johnny B.
Just another big company that won't honor prices. Uses "Deceptive Pricing" to lead you in and not honor their online price. That goes against DTPA which could lead to a lawsuit. I can't even get an email back from them. This place is a joke.
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July 2023 by Rodney K.
was looking for a milwaukee quick lock hedge trimmer online Acme tool advertised it on sale for $129 and when on their website price in cart comes up 179. contacted customer service and was told sorry they would not honor that sale
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July 2023 by Barbara Bell
The staff were helpful and they had a wide range of products to choose from. We have purchased numerous items from there and have been happy with all of them.
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March 2023 by Dan Farrell
All sorts of great power tools - best in store selection of dewalt, makita, Milwaukee, etc. Looks like their service department was doing lots of repairs too
