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September 2023 by Liya Vinnik
Mary Leis at the Duluth AAA office has been a great insurance agent. She is very knowledgeable! When I call she’s always ready to help and gets stuff done so quickly! I’m glad that she works there and knows her stuff I’ve had different agents there who seem clueless but not Mary! Go with her! Thank you Mary :)
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June 2023 by Sam Bruestle
Lisa helped us with all our honeymoon details and the whole process was seamless! Highly recommend her with all your travel needs, it truly was a vacation of a lifetime!
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May 2023 by Joshua Jones
Would have given AAA roadside assistance a zero if I had the opportunity. I have now been waiting 26 hours for a tow and have been told every excuse in the book. I have called 16 times in the span of that time. I talked to someone at 7 this morning and was told someone would be at the shop to get the truck within the next 90 minutes. Called after 2 hours and was told the same thing again. Kept calling every few hours until I talked to someone to get the ball rolling. But at that time the shop was closed and every tow company that has been tried through AAA won’t tow it because it is after hours. Called and talked to a supervisor named Tina who was very rude to me and did not show any form of customer service at all. I have now missed an appointment at the shop that it was supposed to be towed to and they are telling me that it will be handled tomorrow morning, but I can’t be there due to health reasons so I have to figure it all out because they can’t seem to do their job correctly.Took 36 hours in total. Truck was Finally delivered
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April 2023 by James Dang
This is where you go to get your international drivers permit. Easy process and they take the pics for passports as well!
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January 2023 by Cat
Never returned phone calls and could never get through to speak to someone.
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October 2022 by Keith Evans
Had AAA since 1987 used them arox 6 times in 35 years.Last winter alternator went on rv call AAA for tow they sent tow truck out and towed me to there station .6/9/22 I get a letter that there not going to renew me for disproportionate use of servicesWitch is slander I called for tow and I had RV towing.I called and stopped at Duluth MN AAA no one can tell me what I did wrong!!!The only thing I did was use the service.Use to be a good company I guess not any more !!I went with good sam now.Keith
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October 2022 by Keith Barnden
Very helpful in planning a trip to the Great Lakes.
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August 2022 by Greg Young
Do not use AAA I have had them for almost 30 years and I work over the road. I got home and seen I had a renewal and wrote them a check amd sent it in well they didn't received my check by the 15 and my truck broke down on the 16th and they refused to send me a truck iluntil I payed for another year I think good Sam has better customer service since all AAA cares about is mo ey in their pocket
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May 2022 by Margaret Wiersum
Customer service is BRUTAL outside bigger cities. Constant miscommunication between transferred calls, these people could not locate my account every time I was transferred. Even when I finally got a tow truck it would get canceled. They are understaffed and have incompetent people on the line for customer service. Don’t waste your money. Find another service with better infrastructure.
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January 2022 by Kristian Anderson
Very helpful as we got our international drivers licenses. Also were very helpful connecting us with the right people to talk about AAA life insurance.
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November 2021 by Mark S.
So I'm a new member of AAA in Duluth, MN. Went online and help for a flat tire scheduled at 1:36 pm. It's now 2:09 pm and nobody here, no updates, no calls. Why promise a time if it's just a joke? Very disappointed with lateness an no effort to update me.
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September 2021 by Heidi Dumas
Awesome!!!
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October 2020 by Al Jennings
I was in today due to difficulties with my AAA app. I did not get her name up front but she was extremely patient and knowledgeable about it all. Very pleasant to work with.She did get everything going for me and it is much appreciated!
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July 2020 by Zack Family
Friendly and helped us saved hundreds of dollars on our insurance each year!
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June 2020 by King Tutt
The 1800AAAHELP Costomer Care Line is awfully rude and crabby... Its a wounder how they stay in business... They Hung up on me twice and I was happy and friendly to them by the third call I was not amused. .
