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December 2023 by Megan Minor-Graham
Clean rooms, courteous staff, good breakfast. The hot tub/pool could use some cleaning but overall great stay.
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December 2023 by Kimberly Ault
Nice, clean and large rooms. But then... granted this is a while ago so take this how you may. We had an incident there in September 2019 when we had a block of rooms reserved for our wedding anniversary party. Our friend had a room booked for 2 nights. He travels very light, and took his bag with him after the first night. He didn't tell the hotel that he was checking out, and intended to pay for both nights. Upon cleaning his room after the first night, he hotel assumed that he wanted to check out and gave his room away to another party without contacting him but still charged him for 2 nights, so when he came back late that night and his key didn't work, the front desk told him that they had given his room away and that they had no rooms left. He pressed them and they came up with a room with a broken bed. I could be wrong, but I don't believe they gave him any compensation.
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November 2023 by Denise Rosenau
Very happy with the accommodations for our son and daughter-in-law's wedding. It's really an excellent hotel. After the wedding, they were happy to open up a gathering room for the guests that weren't ready to end the night yet. That was an unexpected and cool bonus and we were happy to have it!
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October 2023 by Sandy Caron
Ryan was at the front desk when we arrived. He was friendly, offered directions to our concert, dinner recommendations, and had excellent customer service. The next morning he was in the breakfast area, asked how our evening went, chatted with us briefly. He made our experience overall excellent.
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October 2023 by A Vision Creative
A gem to find on our trip. We stayed at Delano then again at the big lake location. Seems to be a chain you could trust. I worked for many hotel chains and this little group has some details covered. . Price was great! Room was very clean even corners and textiles very quality. Good water pressure. Great size pool. And spa.Comfy beds. Better pillows could be had.Would highly recomend , wish there were more around. Honestly would put them in category or on brink of lower level Hyatt or omni ? just missing a small store closet lol
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September 2023 by Paul sutton
We had a great stay here (thanks, Ryan, for the room), and the breakfast had a lot of different choices that were all good. I am looking forward to our visit in 2024.
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September 2023 by Alexis Bell
Friendly staff seem to be willing to go the extra mile to meet your requests, decently located with 5G network and a good breakfast (bacon, omelets, waffles, toast, cereal, muffins, juice, yogurt).
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August 2023 by Roberta Dolly
This is a moderately priced place with many amenities, pool and VERY clean.
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August 2023 by Jana Novack
It's a 2 star hotel but it feels more like a 4 star rooms were clean and the staff was friendly 1/2hr from from Minneapolis seed safe and like a nice area and the staff was super friendly and very helpfulRooms: Clean very nice looking and a really nice set upSafety: Everything looked nice and looked like a great area to stay also looked like it didn't have issues or to much crim
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June 2023 by carole lance
Stayed here four nights. First time we have traveled in many years. We were shocked that there was no housekeeping. No room trash cleaned, No clean towels. We had to ask for trash bags, clean towels and toilet paper.
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June 2023 by TerryLisa Moore
Staff make this hotel 4 stars! They were very helpful and friendly! Room was clean and while COVID did not allow a typical breakfast, they did offer several nice selections served by the staff. We did think price was a bit high for a during of the week stay...Edit: Two years later we have been staying at this hotel since we have family in Delano. We have reduced our ratings from 4 to 3 stars because the hotel’s rates vary wildly. Sometimes we get a great deal for a suite while other times standard rooms are so outrageously priced that we must book elsewhere. They know that they are the only hotel within 13 miles so they charge what they want (told to us by staff). We just stayed 5 nights and were made to feel like we were asking too much when on the 3rd night we asked for two fresh towels & more coffee packets. Yet our room was just cleaned with new bedding & towels on the last night of our stay!! That makes no sense?
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February 2023 by Melissa Corbett
Cute town but not much there. Rooms are standard but clean and soft bedding. Location could be better. Worlds smallest lot especially for the size of the hotel.Rooms: Standard and cleanSafety: Was not uncomfortable walking in and out by myself. 5ft small frame female
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February 2023 by Gloria Dahlke
What a great hotel experience. It started with an amazing man at the front desk. It ended with great king beds in a really clean room. The next morning was a large selection of hot and cold foods. Thank you for a wonderful stay. Will tell everyone about this gem in Delano MN
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January 2023 by Donald Poole
We had a very pleasant stay. Staff was great and helpful. Beds super comfortable with appropriate bedspread for a good night's sleep. Breakfast was okay in the breakfast area spotless. Convenient eateries and shopping very near.
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January 2023 by Jason Valdez
It's a great hotel. Very friendly staff and clean rooms. My only problem is the night shift employee. I watched him take out the trash, walk in and stick his hands down his pants then go touch the breakfast stuff without washing his hands. Lost my appetite. ?
