-
November 2023 by Bub Sing
Talked to Stephanie and she was super-pleasant to deal with. And delivery time is about a week.This is much better than expected.
-
July 2023 by Jessica Buchite
Overall our experience with Lakes Gas has been very good. The thing I appreciate most is that they actually have a local walk-in office that customers can go to, and they have a phone number for that office - so we can call and talk to someone in the office instead of just an annoying automated national phone system. I feel their online account access system has worked smoothly also.
-
November 2022 by Dante Irizarry
Communication is poor. I was told I would receive a call when the technician was coming and never did. It has happened twice and they needed to get into my house.Dana is very helpful while Jade is rude, the least bit helpful, and interrupts me when talking.I would ask to speak with someone else who can better help. Still waiting on a call back for a technician to come check something inside and no communication as to when my tank will be filled.
-
October 2022 by Don Hansen
Called Lakes Gas in September to get an order in for another 120 lb tank for our cabin. A month went by and I followed up with phone call and the order was not submitted to their scheduling department. Another order was put in today, they followed up with a call saying it now is in and they are booked till November 15. It seems that this is just a sign of too much work and not enough people, so I would suggest patience and follow up is important these days to accomplish the service you need
-
October 2022 by Marlow “Northern”
outstanding service, Have used them for 20 yrs.
-
August 2022 by Debra Paulson
The only positive thing is you talk to a legitimate person and not an automated system.
-
July 2022 by Josh Anderson
Bought a house in Outing 8 weeks ago. I sent in paperwork for credit before that. I called to have tanked refilled and they did not know about the paperwork. Then they found it and said someone would call to schedule an appointment because my tank needed inspection. No one called. I called back and no answer. I called again and pretended it was a new call and they said I didn't have credit or paperwork so I needed to leave a check in the tank and someone would be there within 3 days. I ignored the credit/paperwork issue because I just want the refill and will worry about that later. Its been 9 days and no tank refill. 12 weeks since I submitted paperwork and 6 weeks since first call. Called again and left voicemail with urgency. Still no refill. Wow, just wow.
-
July 2022 by Keith Mattke
Communication could definitely be better. I was talking to a salesman named Jeff on 9/20 and was told tank and gas could be delivered early November to coincide with a furnace install. So I submit the paperwork and then nothing. No calls or emails. I finally reach someone at the office and learn I have a delivery set, (news to me) but not until December, resulting in major delays for my furnace. I did get the tank and have gas, so I'm stuck with them I guess, but I cannot recommend.
-
July 2022 by Jared Lamser
Rental company said we would have a full tank of propane for our house, it ran empty on the weekend before Christmas not our fault or landowners was miss communication. we called the Monday week of Christmas and they said that they cannot come till next Monday only way they would is if we pay 300$… 300$ Is insane on top of the full charge.. it’s 7 degrees out house is getting cold and we have a 7month old…. lady on phone was a bi$&hWe are switching company’s for our propaneI wouldn’t be letting people without propane no matter the day in winter if I was in that business..We ended up hooking a 100lb to get us by till we can get filledFound couple other companies that will come out next morning with a new tank so not sure what’s the deal with lakes gas…. Just seemed like no care in the world
-
August 2021 by Morgan Murphy
I was in a pinch and needed propane badly...Lakes Gas Co was amazing and got out to us in a very timely matter. Everyone there is super helpful and have been very pleasant to work with. I would definitely recommend using them!
-
August 2020 by Carlos d.J.
Always timely and helpful! What's not to like? Thanks, guys
