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March 2024 by Jesse Miller
Worst tax people I have ever had to deal with. They took weeks to do mine and my wife’s 2023 return. We gave them the 2020 2021 and 2022 tax items to file them for us the day we filed 2023. And they told us we didn’t need to do them all at once. And proceeded with filing them separately and telling us her fees would be taken out of the return. 2 weeks later after countless emails and phone calls and a few in person visits. They called us telling us she messed up and can not file my back tax years because she can’t file her fee with them. So we have to pay her $600 before she will file our returns.They had no legal knowledge or knowledge on child support for our state, just absolutely worthless at their jobs.Worst experience I have ever had, now I am worse off then before I handed my information over to them.I have asked for my forms back, and am not going to pay the fees after she admitted to her mistakes and false information. Will write reply when I hear back.
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February 2024 by bikemike2777
Good quick work. Price is a bit spendy. But thet do their job and cover any mishaps
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April 2023 by Jared Schaaf
Called EVERYDAY! for a week and a half and was told we will call you back if we have any issues with your taxes. Not 1 call back… Here we are on the deadline and I call and hear “we are sorry we gave you the run around and we can’t help you” What is sorry going to do?? Be better.
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April 2023 by Skylar Carroll
Rachel was very helpful and understanding of my tax situation as well as knowledgeable about how to go about doing my taxes in a thorough and timely manner.
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May 2022 by BJ Enscoe
All the staff is very friendly kind and helpful and willing to go over and above to help you with any issues that you have, great experience!
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April 2022 by rhonda wiseman
We have done our taxes with Drucilla for 3 years now and she dies a fantastic job. We love her sense of humor and she always has great tips to help us save on our returns.
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April 2022 by Melanie Crawley
For the past few years Rachel has been preparing our taxes. Rachel is always amazing! Very knowledgeable and very personal!
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April 2022 by Alan Reinardy
Paul our tax preparer is fabulous & so very helpful.
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April 2022 by Greg Madsen
Passed experience has always been great.
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April 2022 by Y M.
We made an appointment to get our taxes done. Had all our papers ready to go and all Carol had to do was get them done. I'm sure it was busy, but that is why we made an appointment, so that we have that time slot. In my honest opinion, it shouldn't had been over an hour and thirty minutes. So, now we are running into someone else's time slot. The other lady who is scanning papers came and ask Carol if she needed papers scanned, hinting that her other appointees are waiting. she then forgets our CRP forms and told us she will finish them later that day, which she never did. I waited 2 days before calling the office to see where she is at with the forms, and all we got was a voicemail that says she is leaving for the day and will work on it tomorrow. I called the next day after the voicemail and we get the front desk lady and I talked to her and asked for Carol. Of course, Carol was busy, so she asked if she could help. I explained what was going on and she suggested if I would like my papers to be shifted to someone else to finish. Yes, I wanted them shifted to someone to finish and call me back asap. Of course, nothing was done still. Made an appointment and paid for the service just to get false statements about the status of my forms. It may not be the people who worked there that are bad, but when you have incompetent people working there, it gives off a bad image for the location and the people who works there. I mean nothing bad for anyone, but if you feel that it may get busy or you may have problem with tax questions, then make sure you schedule out for 2 hours instead of 1 hour. Also, then running into other appointments because now you're struggling on a question. Honestly, I think I would avoid Carol next time or maybe the location altogether.
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March 2022 by Samantha Farah
The price was outrageous especially for the service I received. It took almost a month from the first day I went in to get my taxes done and I felt like she was forgetful and made a lot of mistakes. But she was very nice.
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March 2022 by Diana Corey
Rachel always does the best job for us.
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February 2022 by Christina Medina
Love my tax pro and the fast easy service.
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April 2021 by Barb Gorr
The best experience ever...Drucilla is amazing....I will be back... thank you
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April 2021 by Julie Miller
always a good experience, very helpful.
