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“I went in here today stressed out needing something simple as a new homeowner and was greeted so warmly it brought tears to my eyes. Each member of the staff went above and beyond to help me out and was so friendly. They truly embody what customer service should be.”
“Integrity is a key ingredient to a long lasting company like twin cities hardware. These folks are real professionals who will handle all your door frame needs from the right size screw needed to hit that stud to assuring a complete and proper installation! There is absolutely no other door frame company in Minnesota that will satisfy your needs better than twin cities hardware. The first and best place to get a quote is twin cities hardware!”
“One of the team members noticed I couldn't find what I was looking for and came over to help. They found it right away for me. Super helpful, in and out quick.”
“We bought a fully assembled snowblower on a Friday evening around 5PM prior to a big snow, and they delivered it the SAME evening around 7:30PM. The same blower at Home Depot was $100 more and had to be assembled. We love supporting our local Frattallone's. Thank you for the great customer service.”
“This place is the best, I take my lawnmower here they do a great job fixing it and are so helpful with everything else too. It’s great to have a local hardware store and to give my business to the locals, highly recommend these guys!”
“I love this store. the entire staff is helpful and welcoming. i never have to look for anything because they know where it is! The store itself is clean and organized. Ive gone to bigger places in town and after wandering around for ages I find out they dont even carry what im looking for. Thats why i highly recommend ace. if they donr have it they will order it. And if your looking for bait youve come to the right place! They have it all at ace!”
“Besides wanting to spend my money with the little guys, the folks that work here are AMAZING. Nice as heck and very friendly and helpful. Have saved some money by following the advice of several employees.”
“Purchased a Dewalt drill and driver along with batteries and bag at a great price and took advantage of a discount offered by Northern. I love the fact I can pick this up in the store and save time.”
“I'm not a farmer, but have found some good unconventional uses for some of their products like many other people have. I bought horse stall matts to make a padded floor for my gym. They are indestructible and work very well and they actually look nice. Saved a fortune over actual padded gym flooring. I also bought a 100 Gallon Rubermaid stock tank to use as an ice bath for myself. Works very well! Again, saved a fortune and it is a good product. Highly recommend Tractor Supply Company!”
“I usually go to Menards, over Depot or Lowes. It is easier to find items. Don't feel overwhelmed with sky-high shelvings. Slightly lower prices and quality in comparison (depending on what you get), but good value for the average person. It's like a Walmart to a Target, gets the job done without pretending to be poshy”
“Friendly and helpful staff. Clean. Great store. Keys made there a lot of keys and their keys have ALWAYS worked!! Not like these machines at other hardware stores. Always have what I am looking for!”
“The quality of the plants is too notch, but they're much cheaper than Gertens (identical hanging baskets were $24.98 at Home Depot, but $42.85 at Gertens!).”
“I'm gonna mispell their names do forgive guys but I have to share this. I haven't had this great an experience shopping at Home Depot ever. I have been a General Contractor and Business Owner most of my adult life. I've had good service and very poor service but Today I am gonna take the time to say the employees at Home Depot in Inver Grove heights MN are knowledgeable and there to serve the customers. Ramundo, Tootie and a young man in plumbing. Did everything I asked, knew what they where doing, didn't complain, no eye rolls, smiled, called me Sir and were so polite. Future Managers !!! Thank you guys.Don M”
“A huge thank you to Josh at the paint counter for helping us try to color match metallic paint! He was very friendly and was very patient with us as we experimented with adding different tones. He went above and beyond!”
“Oscar Zamago at the Woodbury HD came out in shirt sleeves (10 degrees out) to help us figure out Christmas tree pricing. When it rang up twice as high as he had told us he honored the lower price. Thank you Oscar!”
“I frequent the Woodbury MN store and have always been greeted with courtesy and never once have I not been asked if I needed help finding anything! I believe the gentlemen who has been stellar every time was Tom H. kudos! he went out of his way to help several times.”
“I'm here probably once a week based on my business and professional needs. I had to return an item at the end of a project that didn't work out and fit into the overall scheme. This staff worked diligently to find my account(s) explained why this was difficult and recruited additional staff until six of them were actively working on care of me and my wife, getting our item returned and making sure we left satisfied. At this location we typically do leave very satisfied! It is amazing how all of this was done while keeping a jovial, fun and caring atmosphere directed toward us in what could have been a very frustrating situation to the staff. This kind of five-star treatment-not the first time I've experienced this here-is why we keep coming back. This is a nicer, relaxed and very efficient location.UPDATE: What's it like a week later?I called Dylan early yesterday to see if they still had an item I had seen the night before which I hadn't measured for. He not only found it; but sold me the last item- literally having crawled up to get it from the rafters before I had returned. I was delayed somewhat in my return because of traffic and other obligations so he made sure it was set aside and labeled for me to keep his commitment even though he was not going to be there when I arrived. The checkout process went very smoothly because of his interactions with it and made my transactions complete. He had also researched other stores that had better inventories and had secured for me where I might go to get the additional items I needed. All of this was done in a few minutes because of his conscientious care, and this is consistently becoming my experience when I am at Lowe's. Even considering these: this pleasantly exceeded my expectations in every way. Thank you!”
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“Always lives up to "your helpful hardware folks!" motto! The employees are always friendly, helpful and knowledgeable. Ace also has items that are hard to find at other big box home improvement stores. If you need smaller bundles of electrical wire, Ace is definitely your place!”