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March 2024 by Tom Phenicie
I called before the office opened because I accidentally paid my bill twice. Once the office opened the manager reached out to me and took care of things. She went above and beyond
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March 2024 by J Millz
Friendly/courteous staff!
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March 2024 by Terrance Linston
10 stars it’s clean well lighted staff is very courtesy.
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March 2024 by Pro Millions Exotics
My experience with Extra space storage was awesome great customer service and really clean and functional compound
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March 2024 by John Anderson
Very helpfulLike the place
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March 2024 by Sam Roberts
We purchased a unit on auction and the staff member Raquel was extremely helpful, the process went smoothly and the facility is clean and very well managed. I’d definitely recommend renting through this location!
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March 2024 by Stacy Chowen
Friendly!! They called me after I booked my storage. Answered all my questions and etc!!! Raquel was so sweet!
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March 2024 by thaddeus toombs
Great staff and very helpful
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December 2023 by Kurt Fairbanks
Nice facility. Clean. My problem was that I felt like they pulled a bait and switch with me. We signed an agreement with them for a unit that was $200/mo. Just a week ago, we got a notice in the mail that starting next month, we'd be paying $280/mo because market value increased. I called the Cottage Grove office and explained that I get that market value increased, but a 40% increase is completely unreasonable. If it was 10%, I wouldn't have made the call. The person I talked to did offer to drop the monthly fee to $270/mo, but I decided to move out instead. Brought me in at a good price, and price gouged me when winter hit. Not a great business practice.
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November 2023 by Jack Vondrachek
Dishonest and criminal. I booked the place at a certain rate and paid a moving company $1000 to have my stuff moved in. a few months later, my rate jumped up 70%. they said i had been on a “promotional rate”, but there was no mention of that when I initially booked. thats something that should be communicated clearly, not tucked into the fine print on a 10-15 page contract.
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October 2023 by Travis Bowman
This facility was great. My experience here was efficient and professional.Miranda was top notch helpful and nice.
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October 2023 by Mary Berg
I had used this storage last year and they were nice and the unit was clean. This year I am getting the next larger unit and when I went into the office I was so pleased at how pleasant Raquel was. She really went above and beyond to give me her full attention. She gave me tips about the units and explained procedures to me. She was awesome!
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September 2023 by Sandra Schaeppi
I've been renting indoor storage at the Cottage Grove location since 2017. The facility is spotless. I've never seen a bug or even a cobweb anywhere... pretty sure the concrete floors are even waxed. I appreciate the cleanliness and how secure everything is. When I accidently didn't have my unit locked correctly I got a phone call to inform me. They keep a great eye on everything there. I never have any worries. Thank you to the people who run this facility. You do a great job.
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August 2023 by Astrid Apoutou
Miranda was very professional, patient and super helpful.She ensured that my access was set up properly, and that I knew how to get to my stall ( I am direction challenged ?).I really appreciate all the assistance she gave me.
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August 2023 by Trevor Helmick
Marissa the manager was always very friendly and helpful with any questions I had. After 3 months they said they were raising my rent for my Trailer parking spot from $80 to $160/Month so I moved out.
