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February 2024 by Kevin Tesch
I brought my car in for an oil change. They stripped out the drain plug and wanted $1000 to replace the drain pan. We picked up the car and took it somewhere else. They told us that there was almost no oil left in the car because the plug was leaking from them trying to drill out the plug. Called to talk to a manager 4 times. Still waiting for a call back.
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February 2024 by Kasey Cogswell
Car-X Cottage Grove was my go to place, NOT anymore! Will never go there again. Don't believe the 4-5 stars! They are just horrible.My husband brought his car in for an oil leak and a road ready package.They couldn't figure out the oil leak and told my husband he needed a new battery.He said okay, thought they were being honest. He then finds out its going to cost $250! He called me, I was livid, our battery was 3 years old! He called back and said he didn't want the battery. The guy said "it's already installed, I really can't do anything about that, but I will take $100 off!"No, I want my battery! I called and talked with this Tyler and told him I want my battery. He then tells me that he told my husband he was taking $100 off! I said how much is this battery? $250 plus $36 for installation! I said absolutely not! I can install my own battery! I want my original battery that has not been a problem back! He said okay!I'm not even going to discuss the tires they said we needed replaced that we had done TWO years ago!This place is crooked and not trustworthy the way it used to be.Management....no, I am not contacting customer service fix your shop!
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January 2024 by Md Masud
Staff member helped me last week to order my tires through Car-X and wrote down total cost for all tires installation and alignment work. I had appointment today for new tires installation and alignment work. Tires installation was done but not alignment work. Staff member mentioned the quote I was given is not same in their system and the person wrote me the quote left for the day. While I was asking to verify it and expected some meaningful explanation, another staff member came and was talking to me in disrespectful manner. I was trying to avoid him but he kept talking and acting in impolite and unprofessional manner. While human error is always possible in any profession, bad manner should not have any place in customer service.
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December 2023 by Amina Doyle
Very professional the new guy is very nice
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December 2023 by Scott D.
I’ve been coming to this location in Cottage Grove for routine oil changes and ‘wear and tear’ repairs as needed for over 5 years. They’re very down to earth and honest with you when discussing potential needed repairs as well as telling you the pros and cons of getting things taken care of now or waiting. They don’t try to sell you on anything and make it very apparent to you that the ball is in your court. * They also frequently offer discounts online (website and they email you some) and via snailmail on flyers that I highly recommend taking advantage of.
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October 2023 by Deb Day
The guys at the Cottage Grove Car X rock! The manager Patrick got me in last minute to take out a bolt that punctured my tire and fix it. They are short staffed, working hard, but made my day by taking care of it! Thank you!!!Service: Tires
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October 2023 by Chris
Fantastic overall experience. Brought my car in to get a tire patched. Didn't have an appointment and even though they were busy they were able to squeeze me in and take care of the problem. Tyler was so personable and extra helpful. I would highly recommend coming here for anything. Not my first time here and always leave happy and taken care of. Thanks again!
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October 2023 by Irena Semirozu
Tyler and Patrick helped me, I called they got me in right away ended up doing 4 tires and brakes as well with alignment you guys have the best team working at this location! They deserve a raise. Thank you thank you thank you!
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October 2023 by Nate Evans
These guys are awesome and Patrick is a super helpful, friendly and customer focused front man. If you're there... ask for Patrick... he's going to help you out!
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August 2023 by Liam Titan
Had a great experience getting my alignment done here at a reasonable price. Will be coming back in the future!
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July 2023 by Scott Poeschel
Experience was HORRIBLE!!!! I have bought a complete set of tires less than a year ago from this location. I needed my tires rotated (it is free and part of the Car-X Guarantee). The desk person (Mark) questioned me extensively about when and where I purchase the tires, this despite having my paperwork. He then asked me for an oil change. I didn't need an oil change. I set an appointment for Friday. He then replies tire rotation and oil change for Friday. I then corrected him to rotate tires only. To which he made said correction.I then asked for for X2 tires for my son's 2004 Honda Accord. He offered Kelly tires at about $116.00 a piece. I asked if there were any other tires. Mark stated that the Kelly's were his "best offer". I asked for estimate copy. He then put down X4 Kelly tires and care for over $650.00. I said I only needed X2 tires. He then made said corrections and estimate was about half the price.On Friday when I showed up (10 minutes early) for my rotation. I gave Mark my keys and sat and waited while my vehicle sat in their parking lot. This lasted approximately 30 minutes. After this time, I went to Mark and asked for my key back. I informed Mark Car-X has lost my business and I am done. Mark shrugged his shoulders and went back to completing his paperwork. Apparently without any concern.This experience was about the worst customer service experience I have ever had. Shame on you, Car-X of Cottage Grove.
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July 2023 by nancy schult
Low tire alarm went on and found a nail in my tire. Was on my way out of town. Took care of me right away. I was so appreciative of the friendly quick service. I know they were very busy but Tony still made it work to take care of me. Highly recommend their business.Service: Tires
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July 2023 by Amy Kelley
I have used this location several times now, and I've been very impressed with the service! I just had my spark plugs replaced today, and they asked if I wanted my fuel system flushed, and if so they'd knock off $50 for doing it with the plug change. I agreed, and boy! My car hasn't run this well since I bought it! Highly recommended and I'll continue using their services!
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July 2023 by Bryan BEW
Tony and crew are VERY HELPFUL, kind, and quick to help. They have helped my wife and I a number of times and for sure have my business for as long as I live in Cottage GroveServices: Transmission
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June 2023 by ,Kyle Dippel
I was doing some body work on my 2002 Chevy Suburban. I wanted to take the side steps off to replace the running boards. I tried all morning together them off . I stopped in to CarX and talked to Tony . They had them off in no time and I couldn't believe it... Thanks Guys for making my life so much easier!Service: Auto body & trim repair