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August 2024 by Justin Mork
$35 oil change was $100.
Car-x has a coupon for a $35 oil change so I brought my car in. They applied the coupon and told me my total was $120, $20 was for labor resetting TPMS which was asked for and reasonable. That leaves $100 for the supposed $35 oil change. I was told that the reason for the discrepancy is that my car takes more than 5 quarts of oil. My car has an oil capacity of 5.1 quarts. The coupon was applied as $15 off of a $135 total service.
Straight up dishonest.
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August 2024 by Vicki Wilkin
They are very low staffed!! Only one man in garage and one in office. I gave them both a kudos for being crazy busy...but only two staff. They were rock stars!!!!!
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August 2024 by Kayla P.
I was heading to work when I heard a thumping sound on my rear driver's side. Pulled over and did not see anything but the thumping continued. I knew I needed it to get checked out so drove back to Cottage Grove to bring it to Car-X. Walked in and was immediately helped by Andrea and Chad. Chad drove the car and was quickly back. My tires were shot and I had no clue! He was great about letting me know my options and being able to take care of it that day. Later when my brakes were also found to be done (original parts on 7yo vehicle), Chad was again awesome in explaining what they found and it what it meant. Though not fun having to pay for car repairs, Chad and Andrea were great and so helpful through it all! Thank you so much for all the care!!!
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July 2024 by Tong Xiong
Horrible service. Took 20 minutes to just greet. No one was even in the room. Doesn’t answer calls
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May 2024 by David Lutchen
Ariana greeted me during a busy day and helped with minor issue and Chris the head mechanic is always solid
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February 2024 by Kevin Tesch
I brought my car in for an oil change. They stripped out the drain plug and wanted $1000 to replace the drain pan. We picked up the car and took it somewhere else. They told us that there was almost no oil left in the car because the plug was leaking from them trying to drill out the plug. Called to talk to a manager 4 times. Still waiting for a call back.
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February 2024 by Kasey Cogswell
Car-X Cottage Grove was my go to place, NOT anymore! Will never go there again. Don't believe the 4-5 stars! They are just horrible.My husband brought his car in for an oil leak and a road ready package.They couldn't figure out the oil leak and told my husband he needed a new battery.He said okay, thought they were being honest. He then finds out its going to cost $250! He called me, I was livid, our battery was 3 years old! He called back and said he didn't want the battery. The guy said "it's already installed, I really can't do anything about that, but I will take $100 off!"No, I want my battery! I called and talked with this Tyler and told him I want my battery. He then tells me that he told my husband he was taking $100 off! I said how much is this battery? $250 plus $36 for installation! I said absolutely not! I can install my own battery! I want my original battery that has not been a problem back! He said okay!I'm not even going to discuss the tires they said we needed replaced that we had done TWO years ago!This place is crooked and not trustworthy the way it used to be.Management....no, I am not contacting customer service fix your shop!
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January 2024 by Md Masud
Staff member helped me last week to order my tires through Car-X and wrote down total cost for all tires installation and alignment work. I had appointment today for new tires installation and alignment work. Tires installation was done but not alignment work. Staff member mentioned the quote I was given is not same in their system and the person wrote me the quote left for the day. While I was asking to verify it and expected some meaningful explanation, another staff member came and was talking to me in disrespectful manner. I was trying to avoid him but he kept talking and acting in impolite and unprofessional manner. While human error is always possible in any profession, bad manner should not have any place in customer service.
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December 2023 by Amina Doyle
Very professional the new guy is very nice
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December 2023 by Scott D.
I’ve been coming to this location in Cottage Grove for routine oil changes and ‘wear and tear’ repairs as needed for over 5 years. They’re very down to earth and honest with you when discussing potential needed repairs as well as telling you the pros and cons of getting things taken care of now or waiting. They don’t try to sell you on anything and make it very apparent to you that the ball is in your court. * They also frequently offer discounts online (website and they email you some) and via snailmail on flyers that I highly recommend taking advantage of.
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November 2023 by J Demma
Tyler was great to deal with. Just wish he would have communicated about the tire a little better.
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November 2023 by Patricia Lund
Did a great job, very nice people.
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November 2023 by Pat Williams
This car facility is terrific in every way!!!! Highly highly recommended!!!
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October 2023 by Deb Day
The guys at the Cottage Grove Car X rock! The manager Patrick got me in last minute to take out a bolt that punctured my tire and fix it. They are short staffed, working hard, but made my day by taking care of it! Thank you!!!Service: Tires
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October 2023 by Chris
Fantastic overall experience. Brought my car in to get a tire patched. Didn't have an appointment and even though they were busy they were able to squeeze me in and take care of the problem. Tyler was so personable and extra helpful. I would highly recommend coming here for anything. Not my first time here and always leave happy and taken care of. Thanks again!
