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June 2024 by Matt Sorenson
I purchased a new Gizmo as a replacement and was simply told to take care of it myself. There was no explanation or walk through process.
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March 2024 by Josh Zibrowski
Was called and told we can add nursing discount to our loyalty couple weeks back. We proceeded because we were told we can have both discounts. Loyalty (40$) nursing(25$). We applied and the loyalty discount got deleted from account and nursing is waiting to go into process. So our loyalty got deleted and we are now paying more because of a phone call we were told it was able to use both. Terrible way to treat a loyalty customer and someone y’all discount in being a nurse. Sad customer care sounds like the customer care is going down hill for a company I have never had issues with for 10 years.
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March 2024 by Jax Zimmermann
The website and the store door said 10 am open, the guy didn't open the door until 1030 and was very short and curt. Was not the best way to start my morning errands
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February 2024 by Denise
My son's Gizmo watch was broken so I went in to pay it off and upgrade to a new one. Instead of upgrading the current line, the guy who "helped me" added an entirely new line, causing me to be billed for 2 lines instead of one. Went back into the store and they couldn't do anything. Sat on customer service for over half an hour and I had to cancel the line, then go back and return the watch, then upgrade the original line (why they couldn't just switch the current device to the original line and refund is beyond me...) So my son will be without a way to call me, and I have to make another trip back. There is no way you add an entirely new line with a different phone number on accident!
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February 2024 by Cammie Wadman Baca
Always pressure to buy something when you walk in the door!
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January 2024 by T-Rizzle Studios (T-Rizzle Studios)
Waited 20-30 minutes just to get a phone case, they should have a way to get accessories without waiting, it's worse than waiting for people at Walmart to unlock the cages
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December 2023 by Rachael Ryhn
I went in to ask about prepaid services that I read about in an online Verizon ad, but after inquiring, I was abruptly told by two employees that they don't offer prepaid plans. I politely asked where a Verizon that offers prepaid is located, and in near unison the employee exclaimed, "I don't know".My solution to this was to go to T-Mobile for new service, which is exactly what I did!
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December 2023 by Jeremy Meyer
Went there tonight, I was there waiting for no reason at all. I walked in and was greeted by a gentleman. I thought wow this is good! He went back and sat in the back and did not do anything to help me at all. I just needed a screen protector and had a question about my plan. But he ignored me and instead proceeded to help a young blond woman who walked into the store after I did.
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November 2023 by Vasili Rutkevich
Absolutely unprofessional staff. very disrespectful.
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October 2023 by Steffen Hall
Sat in your store for about an hour before an employee asked what I needed. Just to be told you only have one sales rep and I would need to come back. Staff also didn’t have a problem checking other people in before me , it’s a shame you guys are normally pretty good.
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September 2023 by Corrine Taylor
HORRIBLE. I didn’t get the guys name who helped me but he did not help me at all. I was ready to buy a phone and he rushed me into buying the iPhone 15 or nothing else like I had no other option and hardly gave me information on it. I asked about other phones and he didn’t pay attention to me after that because he only wanted to sell the 15. In fact they didn’t even have other phones in stock according to him. Treated me like I was an inconvenience and wanted me gone. I have never had somebody treat me this horrible at a store like this. He seemed to be more concerned with another customer that was rushing me as well and standing right behind me waiting for me to leave like there wasn’t multiple benches he could be waiting on. This employee didn’t even treat me like I was a person.
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September 2023 by Gary Dunn
Solved my problem, didn't get service until 15 minutes after my reserved time.
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September 2023 by Brant Axt
I had a technical issue with my hotspot and they were able to solve my problem and get me back on the road super quick! Not too busy and open later than the rest of the stores.
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August 2023 by Jerod Braswell
In full honesty, I was a little hesitant coming back to Verizon, and especially visiting this location just because of the checkered reviews over the last couple of years since I’ve been a T-Mobile customer. But my girlfriend and I were well taken care of from Sarah and she did an amazing job, breaking down the cost of services and all of the promotions we were eligible for. She offered some very generous gestures which she followed through with and made us very happy customers. I can understand how some people would experience a long wait to be served or potentially even greeted in the store so hopefully that something the manager is working on but overall a great experience and I would much rather come to this store as it is a corporately owned location versus one of the third-party Retailers that sell Verizon services.
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August 2023 by Lisa Bee
Need Verizon up north or I wouldn't bother with them. $29.99 for phone set up, mentioned I have smart switch as he looked it up on phone and wasn't decent enough to say...we'll save you the money if your familiar with it....avoid Dylan in Coon Rapids...was neither rude or pleasant, truly just there...did his job.
