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February 2024 by Kevin Hoepker
Erin was our sales person to purchase a new 2023 Corsair. She did an outstanding job listening to our needs and guiding us to the best option for our money. She was very good in communicating with us. She stayed after hours to finish answering our questions. We made the purchase decision at home and called her. She gathered our information to speed along the paper work process so it was ready when we arrived at North Town Lincoln to pickup the car.
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January 2024 by Mary Kay Nelson
Didn’t like waiting for 3 weeks to bring my car in to dealership and then a then car not looked at for another week. Not activing my up graded 4 g so the app will work on my phone.
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December 2023 by Andrea Newville
My husband and I had a great experience with our recent purchase from North Country Lincoln. Our salesperson was great to work with and made the whole process go process go smoothly.
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October 2023 by Becky F
Had my tailgate repaired under a year ago same issue came up again. Triple the cost to repair second time. Left message for the service manager never returned my call.
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September 2023 by jay Danielson
Wally in sales was excellent. Very easy and smooth process. Traded in a vehicle and left with a new one in a few hours.
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September 2023 by Garret Peterson
North Country has been great to me for over 20 years now. Just by far the best Fire dealership I have come across.
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September 2023 by Karen Filipek
North Country Ford was very easy to work with. Loved our sales man Dee
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July 2023 by Jolene Singh
Worst service experience I have ever had. I would highly recommend that NO ONE EVER bring their car to this location for servicing. Zero out of five stars (it made me leave one to post)
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June 2023 by Jesi Konen
I had a good experience buying my car. However, service department is awful. Took me like 8 calls to get through to someone, only to have them tell me that it would take a month to get in and I would have to leave my car there for a week or more with no courtesy car because they don't do that. I would need to rent a car. This was for recalls, a drivetrain malfunction issue, and an oil change. I called another Lincoln dealer, got through in 5 minutes, they made my appointment, and they will only need my car for 2-3 hours. When I asked the woman on the phone why they don't offer courtesy vehicles she hung up on me (or was possibly disconnected, but bad timing).
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April 2023 by James Donald Eagle Jr.
Great place to buy a Car or truck and get you vehicle serviced when needed. The team at North Country Lincoln Has great customer service. Stop in for a cup of coffee while they service your car or truck. You will be glad you did, so will you car.
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February 2023 by Tim Steinbeck
Overall, I have had good service and experience with the North Country service department since I started coming in 2020. Making an appointment has been a little frustrating, taking a long time on hold as well as on-line with your chat bot system. Appointments are always well into the future (nothing in the next couple of weeks), but that is understandable with a busy dealership and, as I have been told, many recall service visits.This past service was scheduled for January 25, 2023. At the time that I made the appointment, it had been noted that I planned to bring the vehicle in the evening before the appointment. When I arrived about 5pm January 24 I was asked to pull into the quick lane and the service adviser checked me in. He then advised that service appointments were running behind and that I should expect that my vehicle would not be serviced for 6-7 days. While I was at the dealership I actually continued to receive the normal “courtesy” text message and email reminding me of my January 25th appointment. I expressed my disappointment and asked to be able to remove several tool boxes that I knew that I would need for the weekend.The following day I contacted the service advisor, Tyler Happke, and asked if he could tell me more specifically when my vehicle would be serviced. He advised that he could not at that time. I shared that my concern was the “check engine” light and the unknown nature of possible repairs/adjustment that would be necessary.On January 26, I called the dealership and asked to speak to the customer service department. The phone attendant advised that they did not have a “customer service” department. I then asked to speak to a service department manager. Later that day, a manager did call and we had a good call. He validated my concern to have the “check engine” diagnostics performed so that they could plan appropriately for the work need.On Monday, January 30, the service advisor called and left a message that my vehicle would start service that afternoon. He later advised of the estimated work required and cost. The work was completed and I picked up the vehicle on Tuesday, January 31.In summary, after my insistence, the work on my vehicle was performed in a reasonable time. However, I feel there is no excuse to allow a customer to bring a vehicle in for service when it is already known that there is a significant backlog. The scheduling system should have been updated so that persons are not without their vehicle more than they need to be. In my case, we have another vehicle and in this situation we could manage, but other customers could be significantly disadvantaged. I will be looking for other Lincoln service options that might be a better fit for us.Thank you for the opportunity to share.
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December 2022 by Darren Peterson
North country Ford was a great place to buy a new Lincoln. The salesman were very helpful and knowledgeable about the features at Lincoln have. They were also knowledgeable about the financing specials.
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November 2022 by L J.
The quality of service at this dealership has tanked. Just took our Expedition in for a recall repair. They didn't have the part even though the appointment was scheduled nearly 2 months ago. No courtesy call to cancel appointment. Amazingly, the people next to us were experiencing a similar problem.
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November 2022 by rschmidt55
Jim Baker is the worst service advisor I have ever had to deal with.His "I don't care" attitude and lack of follow through made this the worst experience with any dealership I have been to. One phone call or text and this would have been totally different, but Jim's to lazy to pick up the phone and call.The service manager did a nice job of trying to help but by then it was to late to fix the situation.If you have to deal with them STAY away from Jim Baker or your experience will be as bad as mine.
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August 2022 by Chad Gillispie
Tom Glansman is super helpful. Our battery suddenly died and when I called him to see if I could get in, he said bring it in as soon as I can. When I arrived, Tom came over personally and tested my battery and alternator and concluded that it was just the battery. They replaced the battery and also did an oil change and tire rotation, all without an appointment! I could not be happier with the service I received.
