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February 2024 by Sergiu Ivanov
Did the alignment in 20 min to find out that the car is pulling, next day they spent almost 2 hours to fix “ yesterday 20 min alignment “ … gave them 2 bolts to make their job easier, and got charged extra without being notified in advance ,Arrogant managerStay away from this place
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January 2024 by Digg the Truth yougotit
The price was fair, they had to have a battery delivered ( It would have been nice to know ).And they didn't come to me and try to push more work on to me, so I would say they were very honest with me. That goes a long way with me .
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January 2024 by Patricia Leaf
I am disabled and had low tire pressure light. They were helpful, friendly and did not charge me. Great customer service.
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January 2024 by Kurt H
I got the date mixed up for my appointment. They were able to fit me in anyway so I didn't have to return another day.
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January 2024 by Gerald Giorgio
People were great and went out of their way to get me a wheel and tire for my spare.
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January 2024 by Kris Brown Brown
They went so much out of their way to help us with our extended warranty and everything. It was very much appreciated.
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January 2024 by Phoenix Xiong
I brought it in for a wheel balance due to pulsation/vibration on the road. They insisted on me replacing my brake pads, alternator belt, and valve gasket for a total of $1k. After receiving my vehicle I was still experiencing the same issue and my steering wheel wasn’t straight. My vehicle still pulls to the right and it’s frustrating. I took my vehicle to this location about two months ago prior to this visit and I swear my vehicle hasn’t been the same since. Go to a different location. If you’re still interested in going to a Firestone location I recommend the one located in White Bear. Talk to a salesman named Gale. He’s the best of the best.
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December 2023 by Deb Brunsberg
The staff did a good job of informing me of the vehicle check and what needed to be done, what could wait and what was important.
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November 2023 by Judy Shinabarger
I have been going here for a 1year now and they are the best. They don't push you to fix things and they are so helpful. Thank you for the great work.
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November 2023 by Chad Morley
Polite, friendly, helpful. Did a full complex alignment. It was way off when I came in. Got it done fairly quickly. Goes down the road straight as an arrow. Can't ask for more.
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October 2023 by Just4 Show
Don't bother to go there for wheel alignment..dont water your $$, go elsewhere..My steering wheel was crooked after replace struct and coil spring..went there for a alignment..quote online $110 total with 1yr/12,000 miles warranty. Took car there for an alignment: it took 20 minutes to do the alignment and it seems like the technican just printout a fake before and after wheel alignment...shame...the steering still croooked after driving home...no doub, it was never been test drive..false statement in there policy..went back a week later again to redo the alignment because the steering wheel off center..their saleswomen was rude, try to ripe me off...and was told it was a one time wheel alignment only (online indicate 1yr/1200miles warranty) and they would charge me for another alignment... ?..I did not agree to paid for a service it was not perform correctly...did some arguing with them and they accepted to redo the alignment..piece of junk how they treated me like i have never been to an alignmentshope before...anyways..this time with lots of arguing they actually did perform the alignment correctly...so, basically it's not a trusted and honest from the start..as in their mission statement...dont be a fool if you don't do your research ahead of time, they will make sale and ripped you off of every penny...first and last being there..disappointed..policy clearly stated 12-month/12,000miles warranty...shamed on this place..do your research before going there...
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September 2023 by Lot Hong
I brought my car in for an alignment on 17 SEP 2023. While I was waiting I met the Matt the manager. While we were small talking about the packers game he was super friendly. Since the car was on the lift I asked him to fix the lower under tray since I damaged on my driveway when coming to the shop. He didn’t hesitate and able to get his guys to fix it right. I’m very picky with my sports car and they were able to get it aligned within factory specs. Awesome customer service and got everything done in 30 mins! A+++ shop, I will be back.
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August 2023 by Ashley Rajcooar
Our date of service was 8/9/23 - 8/18/23. We’ve always come to Firestone for car needs as we’ve never had an issue with them. On return of our car we noticed deep scratches and grease marks on our hood. My husband brought it to the store and Matt, the store manager, completely disregarded our concern. He was rude, dismissive and disregarded the claim. Matt stated that “he has the final say, even if we bring the issue up to corporate”. We called corporate and have a case, and corporate verified that Matt does not have the final say. I have recordings of our conversation with Matt, as well as supplied pictures of our damage to this review. You can see that grease marks start near the headlight, and the scratches throughout the hood correlate to the degree in which the grease marks are at. I wish this could’ve been handled in a better manner, and I hope this gets escalated and taken care of, as we paid nearly $2,500 to have the suspension issue fixed and have our car returned damage. Mistakes happen, but owning up to it is the problem.Service: Steering & suspension repair
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July 2023 by Greatwhite444
We've been taking our Kia Sportage there since last fall when we got snow tires for the Sportage.Never had any issues or bad service..Everyone we have dealt with has been great and very professional...I would recommend this place to anyone.ThanksJim G
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July 2023 by Chad Lewandowski
Customer service is over the top excellent. They are very professional. Explain everything so you understand what your needs are.
