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August 2023 by Tim Drake
We've received top notch service at this Cricket location for all of our family member's phones.
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July 2022 by Peggy Peterson
This Cricket Store is AWESOME!!! Stevie the store manager goes out of her way to make sure your order is exactly right! My brand new phone was so messed up, but I didn't get insurance! She made sure I got a replacement through the warranty on the phone!! Several times I had to go back and she was WONDERFUL!! IF You're going to buy a Cricket phone and you need to have your Cricket phone looked at or have questions go to this Cricket Store in Coon Rapids, located by the Walmart Store!! I was hesitant about switching over from ATT to Cricket. I'm not sorry one bit because of Stevie the store manager!! I highly recommend this Cricket Store in Coon Rapids over any location!!
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April 2022 by S B
Top-Notch Service and Support!As an AT&T subscriber, I had an unlocked Samsung S10 phone that was unable to make or receive calls after AT&T shut down their 3G network. My phone was listed as a supported device and everything (text and Data) worked with the exception of calling. I spent four hours on the phone with AT&T tech Support and another seven in-store trying to get this issue resolved. In the end, AT&T was saying the issue was the phone and I needed a new one.I visited this Cricket location the other night and spoke with Tia as I needed to switch over multiple lines from AT&T for another issue. Once Tia saw the issue I was having with calling, it took her 3 minutes to get it fixed. I didn’t need a new phone, new sim, advanced configuration on my device, or any special account changes from an overseas team.. just a basic app. THREE MINUTES. It took Tia three minutes to fix what various members within AT&T could not over SEVERAL HOURS. That kind of support/knowledge goes a long way.Aside from that issue, she worked with me through the headache of getting a bunch of phone numbers ported into their network. Even with the snags, she was patient, knowledgeable and was able to get things done in a timely manner. Thanks again for your help!
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December 2021 by Kelly Hendricks
Stevie literally went above and beyond helping us today. She is the reason we stuck with deciding to switch to Cricket. We stopped in to ask several questions and talk through how switching would work. She was knowledgeable, so friendly and efficient. We came back today and had her switch/create several lines and can’t say enough kind words about how helpful she was.
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November 2021 by Percinette Orille
Very good customer service. Excellent and very knowledgeable in what she does.
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October 2021 by Mike Swinney
Stevie has made this location into a great one, thank you.
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September 2021 by Bob Jacques
Went in to upgrade my phone for the first time in 2 years.. had already did some research before hand, but Stevie was awesome to work with. Very knowledgable, helpful in helping me transfer things over to my new phone, no sales pressure at all. Wonderful service! I highly recommend and will definitely use again!
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September 2021 by Georgiann Jensen Bohn
We stopped in to get a new phone for a family member. We asked for the least expensive phone. The employee said it was $60. When we asked about the “free” phones, she said they were as , oh, those are as low as twenty dollars. (A little confusing since we had just been told the lowest was $60 and not sure why they were labeled as free.)One of our phones was having service problems. She advised that we buy a new card which we did. It didn’t work. We wanted to return it right away, and she said we couldn’t. We explained that the only reason we purchased it was because she advised it. She “explained” that she was in sales and not in service. We could talk to our bank to reverse the charges! This was disappointing on every level.We left without a new phone and with a useless new card with the advice of talking to our credit card company.
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August 2021 by Laurie Klimas
Jessica was a great teacher and did a great job of moving my data to my new phone!
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January 2021 by Matt Polis
Had a fantastic experience! Tayla was really kind and helpful with getting me a new phone!! She did a great job!!
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January 2021 by Jessica 23
Great location, staff is very helpful and polite. I was in and out with a new phone with no issues. Highly recommend
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January 2021 by Jose Diaz
tayla was really helpful and nice. She definitely deserves a raise!!
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October 2020 by Betsy Weingartner
(WARNING) (ALERT) do not go to this location they told me my iPhone was unlocked when I went their and I bought a plan and they are like jk.your phone is locked and they said will give you a refund and again are just like jk ,go here if you want to get scammed lost 80$ to this sham
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October 2020 by Gavin Weingartner
Do not go here unless you want them to screw you over
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October 2020 by Desii Beck
I really had great customer service i went in to renew my phone and Nolan welcomed me at the door and helped find what i intended and angila was also a great help with finding witch contract and they both were awesome the frienly environment and frindly people i have to say EXCELLENT CUSTOMER SERVICE.NOLAN&ANGILA YOU BOTH ROCK keep up the good work both of you get ⭐⭐⭐⭐⭐_Desi_Beck_ Thank you very much????
